Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,172 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 9,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Easy to book and we found the driver at the airport quickly. Everything was arranged smoothly and on time for a good price and the return journey was the same.”

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Posted 1 year ago

“Easy to find Near terminal Simple and easy”

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Posted 1 year ago

“Arrival transfer to hotel in Croatia was very good, however I would have given five stars if our return transfer was scheduled better. Our return flight was 10.20am back to London and distance to the airport was 30 minutes from hotel but our transfer was scheduled for 4- 5 am. Our hotel intervened and it was changed to 7am. Unreasonable to expect us to be at the airport nearly 5 hours before our flight.”

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Posted 1 year ago

“Excellent service, very friendly staff. high recommend for Exeter airport.”

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Posted 1 year ago

“Great communication, so simple to use the meet & greet at east mids, will certainly use again”

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Posted 1 year ago

“Was a solo traveller so chose the escape lounge ..absolutely loved it so friendly the staff ..definitely use again”

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Posted 1 year ago

“Pre paid carparking good on your part. Crazy at car park not enough attendants. Asked to be parked in disabled could not open doors for disabled wife to get in.”

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Posted 1 year ago

“I made a mistake with a car park booking Money was taken I tried to edit the time. Your system wouldn’t let me edit, so I cancelled and re booked You then sent me vouchers for my cancellation instead of refunding me. Under distance selling rules you should provide a refund. You did not. Tried to call. No one took the call. So. No you are not getting my custom again and I shall be informing my friends never to use your services. You have lost a few hundred pounds a year business. You probably don’t care. Perhaps if you did what you say, you would keep loyal customers. Good bye”

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Posted 1 year ago

“We booked the premium lounge at Gatwick. There was no lager on tap and there were no mixers . The Staff were rude and very unfriendly. Total waste of money”

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Posted 1 year ago

“Very efficient service never used drop and go before but location and ease of use will definitely book again. 10/10”

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Posted 1 year ago

“Vauxhall way parking Luton. Male Mini bus transfer driver very arrogant.”

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Posted 1 year ago

“The transfer company had really old and a bit smelly cars. We have used Holiday Extras for transfers before and it was excellent but this time it was a bit rank. Not sure I’d risk it again.”

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Posted 1 year ago

“Hassle free clear directions and got to the barrier and it just opened took the ticket same on the way our barrier opened without the ticket happy days”

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Posted 1 year ago

“Simple and easy processes for both parking and insurance. Important things that are easily overlooked but necessary and the process on both of these was very quick and simple but giving me exactly what I needed.”

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Posted 1 year ago

“Lovely easy process … drop off car, catch shuttle bus, check in and reserve table for dinner and a large glass of wine, hit the sack… have a great breakfast, walk to terminal building, check bags in and do a spot of last minute shopping! Stress-free start to your hols is a must :-)”

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Posted 1 year ago

“Very convenient, good value. Worked very well.”

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Posted 1 year ago

“Everything went smoothly, easy to park, just a short walk to the terminal.”

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Posted 1 year ago

“Park your car take the bus no fuss it's simple and easy, just remember your spot when you return.”

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Posted 1 year ago

“Meet and wait I’m afraid. I rang 3 times. Could see my car location via App. 45 mins waiting in the rain for the car. Had followed procedure through airport and rung when through baggage reclaim Poor service”

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Posted 1 year ago

“Parking of car simple and short walk to airport check in and I have used it many times. However, I thought it was very expensive compared to what I have been charged previously”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 9,172 reviews