Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,109 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book, good security, felt safe and reliable.”

Helpful Report

Posted 1 year ago

“I got the date wrong and wasn’t much for an extra night the man on the information line was very good at the pay kiosk”

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Posted 1 year ago

“Easy to book, even though flight was delayed 3 hrs, everything ran smoothly when we arrived at the airport.. does what ir says on the Tin..”

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Posted 1 year ago

“Easy parking and walk to the airport. Hotel was ok for the short time we were there”

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Posted 1 year ago

“Booked Meet and Greet at T2 Heathrow, rang MBW when 30 minutes away but there was no one on the desk when we arrived and had to ring twice more, waited 30 minutes more to hand keys over. Excellent service on return though, rang after baggage claim and car was returned to desk 20 minutes later. Used there Executive Car Wash service and was very pleased with the result.”

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Posted 1 year ago

“Excellent location. Easy to get to airport. You do have to drive around to find a space which can be frustrating and parking bays are very tight. We had a delay for 24 hours. Cost £62 to get out of carpark.”

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Posted 1 year ago

“Hi, hotel was fine but car park difficult to find and when we dropped off our car we were told that they were expecting us at a different terminal. My paperwork said the correct terminal and we were concerned that when we returned the car would be in the wrong place. It was ok however so that was a positive. The organisation for the car parking was all paper based and appeared haphazard, so I might not consider using it again on that basis.”

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Posted 1 year ago

“The booking was very easy. Not so easy to find the actual car park to drop off car. Usually get written directions or what to put in SatNav but they gave google maps and we couldn’t follow that. After half hour driving around we put in Maple Park and Ride on Wazes and we found it!! But despite this the service was great and transfer efficient and price good.”

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Posted 1 year ago

“Had to drive all the way up to the roof to find a parking space, so it wasn’t the covered parking we’d expected. Other than that, no issues.”

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Posted 1 year ago

“Had to park on level 5 , had to keep driving around for ages looking for a space ,apart from that no real problems”

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Posted 1 year ago

“No problem fine as usual”

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Posted 1 year ago

“Good room and parking at hotel was very convenient and shuttle to the terminal great. Overall price was good”

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Posted 1 year ago

“Great service a bit disappointed on the return having to wait ten minutes to be picked up”

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Posted 1 year ago

“No problems carpark and transfers were no problems ,hotel room was clean and had everything we needed”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Car park good although busy we found a spot ok. Didn't have to wait long for a bus either way.”

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Posted 1 year ago

“No problem parking and booking car into the facility. No problem with the bus to airport. Upon return the bus journey back to the park was dangerous,bendy bus traveling at speed around roundabouts and corners with standing passengers,luggage sliding about as safe storage already used up and aisles and doorways full occupied by both. Other than that the process is busy but quite efficient.”

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Posted 1 year ago

“Reliable, well priced service. My only issue is receiving "How did we do" messages one day before I have even been picked up - Please adjust your messaging dating system!”

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Posted 1 year ago

“The meet&greet is excellent, the staff are always helpful. My only complaint was on a previous booking I followed the information on your web site and booked for the mentioned terminal, this changed and I had to make a alteration to my booking and was charged a further amount, not happy!”

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Posted 1 year ago

“Easy to find car park, reasonably priced compared to shuttle bus service car parks. Car park was full so ended parking at far end of car park. Barriers opened and closed without an issue when booking parking in advance - so very convenient and a 5 min walk to the Airport terminal. would book again”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,109 reviews