Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,731 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.4

Based on 9,731 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem getting to ANPR. 8min ride to T3. Quite pleased and relaxing ride there and back.”

Helpful Report

Posted 2 years ago

“Easy to book, quick efficient process to book your keys in. Buses very regular and quick service to collect keys after holiday”

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Posted 2 years ago

“The access road to the carpark is badly lit but other than that the service was prompt and well organised. It's also very close to the airport.”

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Posted 2 years ago

“No problems at all dropping car off. On return I had a wait of half an hour for my car which was slightly unexpected but that’s all. Very busy. However, overall, I will use service again.”

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Posted 2 years ago

“Excellent service. Highly recommended 👌 ni”

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Posted 2 years ago

“No refund only vouchers, be careful ! Basic food but a nice relaxing space”

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Posted 2 years ago

“Fabulous hotel but really needs a ramp or lift down to the parking area..I struggled up a spiral staircase with my bags. The price of a G and T is ludicrously high. But staff were lovely as was the breakfast. Great for people watching.”

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Posted 2 years ago

“Good value and close to terminal 5”

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Posted 2 years ago

“Good service overall. I'm having to wait for my car even though I call promptly, and I'm always left with a piece of paper stuck to the windscreen and a muddy paper protector on the floor. Why aren't these taken out?”

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Posted 2 years ago

“Enjoyed the Lounge”

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Posted 2 years ago

“We parked for a month and the price was good. Found the car park relatively easily and parked up in front of reception. However, I would never use Cophall parking again. Staff at the reception desk on arrival and later when collecting the car were surly, rude and unhelpful. When we picked up our car after a month the whole of the front, the wheels, wheel arches and underneath was caked in mud. It looked like it had been driven over a very muddy field. Didn't bother to complain to the staff in the office as I knew there was no point. Next time will go with Purple Parking. Ps. The bus drivers who took us to and from the airport were very friendly.”

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Posted 2 years ago

“Hotel was very clean, lovely staff and just what we needed to relax before our holiday. £18.50 advertised taxi fare was increased to about £25 just because it was an estate car which was naughty but otherwise all good.”

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Posted 2 years ago

“Hotel good location basic food menu food was avarge not much choice”

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Posted 2 years ago

“So easy to use and clear instructions for any product you purchase from directions to what to expect. All you need on one APP , competitive prices”

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Posted 2 years ago

“Car park was easy to find and use. I booked the wider spaces although I didn’t think they were particularly wide. It would be interesting to know what the difference is.”

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Posted 2 years ago

“Very helpful and impressive staff.”

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Posted 2 years ago

“Comfortable hotel...easy to find & easy access to airport... Beware drink costs at bar. Small bottle prosecco £12.50...”

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Posted 2 years ago

“Communication was good! Car was good”

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Posted 2 years ago

“Very helpful with issues with carpark barrier and the cancellation and rebooking of arrival and departure.”

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Posted 2 years ago

“The booking & price were good. Have used Holiday Extras numerous times in the past and always very helpful. This is not an issue with the booking, but on arrival at Cardiff Airport Long Stay the ANPR was not working and there were no signs to inform people. This meant everyone had to wait and be manually checked in through the intercom. The same issue when trying to leave the car park.”

Helpful Report

Posted 2 years ago

Holiday Extras is rated 4.4 based on 9,731 reviews