Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,239 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 9,239 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a very good package. Car Park only 10 minute bus journey from the Airport. Hotel ideally located for Terminal 2. Be very happy to use again.”

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Posted 1 year ago

“Decent price and well organised”

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Posted 1 year ago

“Birmingham airport Ibis hotel and Airparks express parking. Excellent value (except breakfast). Hotel room was very close to the departure/arrivals entrance. Room was clean and comfortable. We paid for their breakfast and it was quite disappointing for the price (£14.95 each). The choice was ok but the supposedly hot food was barely lukewarm. The parking was a few minutes bus journey from the arrivals/departure area with frequent buses.”

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Posted 1 year ago

“Stayed at thistle at Heathrow with parking and got the pod. Well worth the price”

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Posted 1 year ago

“Convenient and secure parking in T2 multi storey. Under £100 for 8 days. Slight hitch on leaving because my reg number was not recognised by the camera but quickly resolved via the help button at the exit barrier.”

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Posted 1 year ago

“Staff here were very good. Bit of a walk to terminal 5 if one getting on in age.”

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Posted 1 year ago

“Good price and quick and easy transfer to terminal”

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Posted 1 year ago

“Meet and greet was very good except for the signage to and in the car park. Polite and efficient service and easy walk to T5. On collecting the car, one side was splattered with mud from the secure storage area, have previously experienced mud in the foot well, at least that is now protected by use of a paper mat.”

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Posted 1 year ago

“Holiday extras offer great airport hotels and parking options. I use them 3 times a year, brilliant service.”

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Posted 1 year ago

“Office staff very efficient. On return the only problem was finding the car. It was raining and dark, the car park guide was not lit up and finding the blue zone was problematic.”

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Posted 1 year ago

“I love meet and greet and used it many times but I do have a problem this time as when I put my suit case in the boot it wouldn’t go in and somebody had move the back seats to there normal position indicating that somebody had been in the back seats and also the passenger seat had been moved, surely only one person should only drive my car, there and back.This seems that people namely meet and greet have been using my car but unfortunately I didn’t note my mileage. I’m sure that you will investigate this to see how many times my car left the parking area or whether it ever went in.”

Helpful Report

Posted 1 year ago

“The Car Parking was so easy to find and so quick at getting us to the airport, however on return journey (As it was early hours of the morning) and we were tired to be fair the transport got to the airport to pick us up in a good time, but we waited for others to get onto the bus which took over 35 mins waiting time (and it states in the brochures that you have to wait no more than 20 mins) we got back to the car within 40-45 mins however the bottom line is that when you arrive back all you want to do is get your car and drive home (we did have a 4.5 journey home so felt it was a little long to wait for other flights to come in.”

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Posted 1 year ago

“Self park car parking at Stansted is great - good value and close to the terminal”

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Posted 1 year ago

“Here's your proofread text: Booking was easy. However, instructions on how to collect a ticket for the NCL short stay car park would have been useful. Upon exiting, we inserted the ticket and were asked to pay the full tariff. Consequently, we had to call to get the fees waived and the barrier lifted. It was a nuisance.”

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Posted 1 year ago

“Good price & friendly service I’ve used them twice now and will continue to use them when flying out of Gatwick. Chris”

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Posted 1 year ago

“Excellent location next to airport for Premier Inn. Car parking for the week was straightforward and worked well”

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Posted 1 year ago

“Parking convenient although do not follow the Sat Nav - takes you to the back of the hotel and not parking! Good courtesy bus connection - very comfortable hotel.”

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Posted 1 year ago

“Car park a bit rough and ready but excellent customer service. Transfers were quick, with no waiting , and efficient.”

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Posted 1 year ago

“Nice hotel have stayed before but on this occasion room was a bit tired but won't stop me using again”

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Posted 1 year ago

“Over all, reasonably priced for convenient parking and the hotel could not be closer to the Airport! Sadly the service on the Holiday Inn restaurant was extremely slow, my drink arrived as I was finishing the meal I'd waited ages for and having to get up to find someone to ask again for my drink four times. Then they charged me for drinks I never got. They didn't even apologise. The room was very dark. There is no over head light, only the bedside lamps, a standing lamp and a desk lamp. This was very annoying. The parking was excellent. Very helpful bus driver dropped me off and picked me up quickly and helped with my bags. All the parking staff couldn't be kinder, friendlier or more helpful. Direct Parking are first class.”

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Posted 2 years ago

Holiday Extras is rated 4.3 based on 9,239 reviews