Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,109 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. The car Reg plate was scanned on entering the carpark and on exit. The only negative would be that the carpark was quite full so we couldn’t get a space close to the airport.”

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Posted 1 year ago

“Superb service as always, slight problem this time I’m not being able to extend my booking by 1 day due to airline problems. Otherwise booking, entry & exit very smooth.”

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Posted 1 year ago

“Car park close to terminal, as described. It would have 5 stars if you'd put the full address and postcode of the car park on the booking confirmation”

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Posted 1 year ago

“Reasonable price for parking which is near the airport. Parking bays are tight for suv sized cars. Bays have loose stones to park on but roads in carpark have been tarred. Buses run regularly.”

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Posted 1 year ago

“Liverpool John Lennon Good location - though I would suggest that the proximity to terminal should be Walk 8 to 10 minutes - this is a large car parking facility.. would use again”

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Posted 1 year ago

“Good staff, rooms a bit compact but clean/modern. Free tea/coffee in reception. Care parks functions OK bit scruffy.”

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Posted 1 year ago

“All good. Both arrival and departure worked seamlessly”

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Posted 1 year ago

“The service provided by HE was great and when I had a query it was resolved extremely quickly and efficiently. I cannot say the same about the Britannia Hotel. It is extremely tired and a retro experience (back to the 70s) - not of me”

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Posted 1 year ago

“Park and meet brilliant. Premium Plaza not so.”

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Posted 1 year ago

“Excellent service at Glasgow.”

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Posted 1 year ago

“Great customer service happy bar staff quick responsive emails”

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Posted 1 year ago

“Instructions to get to the Long Stay parking were great, instructions on were to find the hotel a little less. But… once we found it, it was j. The perfect location for an early morning flight. Just a short walk snd had it rained we would have stayed dry as all was covered. Luckily we didn’t need it, but I’m sure many travellers were/will be grateful…”

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Posted 1 year ago

“easy to book the car park, cheaper price than direct with airport. Will check prices with Holiday Extras for future trips before booking.”

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Posted 1 year ago

“Good communication and very easy process. Parking was 5 mins from Edinburgh airport”

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Posted 1 year ago

“Easy to use and buses on time”

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Posted 1 year ago

“The lounge was great but i had one when trying to charge my phone. I was put a table by the window next to a socket, however my charger plug would not fit as it was so close to the floor, when i asked to move for a different charge i was told that the soft comfy seats where for business class passengers only. I had a ask to sit there for a sort time to charge my phone but was able to stay for the duration. I did not see in the in blurb for the booking that i would not have access to this area and think if this is the case, even if i missed it, it should be made clear. The hot food was not really for me so i had a roll and salad, maybe offer an all day breakfast as an option. I took out the insurance for delayed flight but as my flight just kept saying gate opens later than the flight should have gone did not say delayed i didn't know if i could stay longer or not.”

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Posted 1 year ago

“It was great from start to finish only little prob bit of wait on return but I've used you before and ill use you again thanks.”

Helpful Report

Posted 1 year ago

“Very good service & price. The only recommendation I would put forward is that it would be an idea for you to send confirmation details of the pick up times again by email/text 24hrs beforehand to passengers.”

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Posted 1 year ago

“easy access clean area. bus going to terminal excellnt on return waited a while”

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Posted 1 year ago

“great service at airport lounge nice to chill before flying in a relaxed area of the airport.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,109 reviews