Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,731 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.4

Based on 9,731 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent location next to airport for Premier Inn. Car parking for the week was straightforward and worked well”

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Posted 2 years ago

“Parking convenient although do not follow the Sat Nav - takes you to the back of the hotel and not parking! Good courtesy bus connection - very comfortable hotel.”

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Posted 2 years ago

“Car park a bit rough and ready but excellent customer service. Transfers were quick, with no waiting , and efficient.”

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Posted 2 years ago

“Nice hotel have stayed before but on this occasion room was a bit tired but won't stop me using again”

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Posted 2 years ago

“Over all, reasonably priced for convenient parking and the hotel could not be closer to the Airport! Sadly the service on the Holiday Inn restaurant was extremely slow, my drink arrived as I was finishing the meal I'd waited ages for and having to get up to find someone to ask again for my drink four times. Then they charged me for drinks I never got. They didn't even apologise. The room was very dark. There is no over head light, only the bedside lamps, a standing lamp and a desk lamp. This was very annoying. The parking was excellent. Very helpful bus driver dropped me off and picked me up quickly and helped with my bags. All the parking staff couldn't be kinder, friendlier or more helpful. Direct Parking are first class.”

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Posted 2 years ago

“Does what it claims.”

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Posted 2 years ago

“Reservation was not register in Novatel Stansted Airport”

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Posted 2 years ago

“Good price secured for car parking and hotel stay before our travels from Luton airport.”

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Posted 2 years ago

“I made a mistake on dates with my booking and when I realised this I phoned Holiday Extras and was well treated and the mistakes rectified. It was a relief. My stay at Hilton Hotel at Gatwick South was very convenient and l would use it again.”

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Posted 2 years ago

“A bit pricey and not very well lit and walkways would be better if covered”

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Posted 2 years ago

“The vehicle for outward journey wasn’t great-there was so little leg room it was painful. The return car was excellent. Both drivers on time, very pleasant and drove well.”

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Posted 2 years ago

“Reasonably priced. Plenty of spaces to choose from. My car was safe”

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Posted 2 years ago

“Easy process both going out and coming back”

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Posted 2 years ago

“Number plate recognition system worked on entry and exit. Quick and regular bus service to and from terminal. Friendly driver. On return, getting bus at the terminal, a few people were confused by the NCP bus used for PremiAir parking! No PremiAir signage on bus!”

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Posted 2 years ago

“Great location. Great view of the runway. Bus service right outside to terminal which is quicker than the hoppa.”

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Posted 2 years ago

“Just waited a little too long in the cold and wind for the bus back to Airparks apart from that all ok thanks”

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Posted 2 years ago

“Meet and greet really good value BUT the resort transfers are now a big rip off.”

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Posted 2 years ago

“Customer service on phone was excellent. I couldn’t finish booking online as flight not listed so I had to call. They were really helpful. Orange short stay so convenient especially with young children tired at end of long flight.”

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Posted 2 years ago

“Clean, comfortable room with excellent dinner service. Higher London prices but not excessive.”

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Posted 2 years ago

“I agree with previous review not the 'Meet' I expected as you park car and drop keys in the office. Also when collected again not met you go to office get keys then walk to your car. It wasn't far to walk but thought car would b close and keys handed to us ready?”

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Posted 2 years ago

Holiday Extras is rated 4.4 based on 9,731 reviews