Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,113 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,113 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked silver zone car park also in the pass I've booked airport transfers never had a problem, so we will carry on using them, well done.”

Helpful Report

Posted 1 year ago

“Very easy to use and fairly priced. Only problem was the over crowded bus on the return journey from the airport to our parking”

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Posted 1 year ago

“When I checked in I was told that there was a charge for parking overnight. I showed the receptionist my booking confirmation that showed free parking. He was adamant that I would have to take that up with Holiday Extras as the hotel charges. I asked to speak to a manager who confirmed my booking included parking. After I had explained the difficulties I had had that morning with my flight being cancelled and having to find another hotel he offered me free parking until I returned from our break.”

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Posted 1 year ago

“Friendly and efficient staff, Should have text service also!”

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Posted 1 year ago

“Slightly disappointed as we usually use meet & greet. Key drop off and collection was good however transfer bus was really overcrowded and took ages as went to all terminals before going back to car park.”

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Posted 1 year ago

“Good price but hadn’t expected to have to Visit all of the Heathrow terminal’s on way back to T2.”

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Posted 1 year ago

“Bit disappointed at the transfer to the airport. Bus was very full, difficult to fit in luggage and they stopped at south terminal to pick up passengers before dropping off at north terminal which made the bus even more crowded. Not as good as on previous occasions when minibuses were used.”

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Posted 1 year ago

“The hand over of the car went well, and the contact before our return was good, Our return back for the car went well car there ready and waiting.”

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Posted 1 year ago

“The parking was easy to reach and straightforward to use. The transfer was also easy to use.”

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Posted 1 year ago

“Friendly team on handing car key over and getting it returned. Did not have to wait for bus on going and returning.”

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Posted 1 year ago

“Traveled on 28th June. Normally we use the aspire lounge, however thus trip we chose the aspire plus lounge, i would definitely recommend paying the extra money for the plus lounge, nicer surroundings. Food & alcohol & soft drinks very good. We will definitely be switching to aspire plus lounge from now on”

Holiday Extras 4 star review on 13th July 2023

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Posted 1 year ago

“Late arrival on return and the car park did no charge any surplus”

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Posted 1 year ago

“Easy to book on line and the car park is conveniently located close to the terminal. Access to the car park is by CCTV recognition at the entrance barrier. The cost of parking was competitive and the email confirmation of the booking with the key details was helpful.”

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Posted 1 year ago

“Hotel is comfortable and welcoming. M&G is efficient.”

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Posted 1 year ago

“While holiday extras were 5 star The transfer bus to the car bark and terminal is not fit for purpose The bus has only one entry / exit door with people trying to get on and off at the same time People standing in the Isle with ther luggage making it difficult to get passed carrying heavy cases The luggage racks are 3 tiers meaning some people have to.lift there heavy cases chest high and head height to put on the racks This is why people stay in the Isles with there luggage The driver should insist all passengers are seated”

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Posted 1 year ago

“Extremely helpful staff and as I arrived back to pick up my car more than a day late as adverse weather closed the airport in Switzerland and no additional charge We’ll done Manchester M & G”

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Posted 1 year ago

“Great affordable service”

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Posted 1 year ago

“The carpark was easy to locate. The transfer buses were regular and there were several bus stops throughout the car park to avoid walking too far with your luggage. Finally the bus transfer was very quick and there was no walk from the bus to the airport which was great.”

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Posted 1 year ago

“Safe parking, no waiting for buses whenever we’ve used them. Staff are friendly and helpful. My flight was cancelled and customer service was efficient and sympathetic.”

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Posted 1 year ago

“Good service all went well”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,113 reviews