Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,113 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,113 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All went as planned.”

Helpful Report

Posted 1 year ago

“Premier hotel very good, only issue we incurred was collecting car from the Meet & Greet took over an hour from initial phone call as directed on information sheet ie “ Call once you’ve collected luggage from reclaim “”

Helpful Report

Posted 1 year ago

“There was a problem with our original booking as two of our party had to cancel, it was not possible to change the booking so had to cancel whole booking and rebook at an additional cost of £100 which was really unacceptable! Car park was easy to find, plenty of spaces, check in very easy, bus to terminal fairly quick, a little expensive though. The wait for bus home from terminal five took about half an hour, but all in all a good service.”

Helpful Report

Posted 1 year ago

“Easy to find. Car park a bit rough and ready in places but bus service good and close to airport.”

Helpful Report

Posted 1 year ago

“Excellent parking facility and concept of number recognition for entry and exit is very good. The only problem I had was that the direction signs for the car park could have less confusing as I made two circuits of the site before realising where I needed to go resulting in the number recognition not working and I had to use the intercom to gain both access and exit at the end of my stay. On the two occasions I had to make contact the staff were very helpful. I would use this again and more effectively given the experience.”

Helpful Report

Posted 1 year ago

“Easy drop off and collection and very friendly staff”

Helpful Report

Posted 1 year ago

“It was ok. Helpful staff. The only criticism is that on return we weren't quite sure where to wait for the shuttle.”

Helpful Report

Posted 1 year ago

“Good price, easy service. Sometimes easier to walk back than catch a bus as busy times.”

Helpful Report

Posted 1 year ago

“Clean food hot rather small ab and short on seats”

Helpful Report

Posted 1 year ago

“Some issue finding the car park initially however then very good experience regarding transfers and hotel. Car safe and sound with no problems on return.”

Helpful Report

Posted 1 year ago

“Good deal on parking and hotel, good shuttle service for drop off and pick up. No complaints over what I wanted from you. Way too much marketing and upselling after purchase. Have deleted app and unsubscribed to avoid further bombardment.”

Helpful Report

Posted 1 year ago

“Edinburgh parking was fine. Reasonable price for peak season. All went smoothly.”

Helpful Report

Posted 1 year ago

“It’s a car park. I parked the car there. Good service from the shuttle bus, just a shame it’s so blooody expensive”

Helpful Report

Posted 1 year ago

“Actually there are two parts to this. The hotel was fine but initially the room that I was given either had not been cleaned or was already occupied: there was an incredibly strong smell of perfume and a probably empty perfume bottle in the bathroom, there was a banana skin on a bedside table and a large carrier bag containing something. I decided not to look. I left! Staff were lovely and gave me another room that was fine. I accept that ‘stuff happens.’ In contrast parking was a really good experience. I found the entrance without difficulty despite the fact that my Satnav chose the day to be difficult. Someone at the gate asked if my name was …… it is! They were very helpful as was the staff member in the office where I gave them my car key. Despite being nearly 6 hours late on my return due to technical problems with the plane my car was very nearby and people were friendly and helpful. I would most certainly use Meet and Greet again.”

Helpful Report

Posted 1 year ago

“Found the hotel reasonably easy. It was comfortable, relaxing bar area, very friendly staff so hotel was fine for me. The only problem I had was locating the entrance to T3 so I stopped to ask an official looking guy I a blue jacket and hi-vest directions which was apparently i a "Drop off Zone"!! After finding T3 and Blue Circle I left my car. On my return home I had received a Parking Charge Notice PCN for £40. I contacted Blue Circle who said I need to go through the appeals process with APCOA Parking ... I have fingers crossed. I felt Blue Circle could have helped a bit more to get it cancelled.”

Helpful Report

Posted 1 year ago

“Easy to use, and simple process for check in and pick. Car secure and you keep your keys. All the staff are polite and helpful.”

Helpful Report

Posted 1 year ago

“Parking was straightforward. However, when we got to the hotel, we had to go up and down to reception 3 times after check-in as the keycards would not work to let us through the doors to our room. When we eventually got into the room, the bed for my son had not been made up and there were no sheets/pillows etc for him, so we had to go back to reception to ask for bedding supplies. It was late at night and we were very tired, so it was incredibly frustrating.”

Helpful Report

Posted 1 year ago

“Very competitive price again. Very efficient staff. Will use on my next trip. Only negative is, when parked up this time , why was car moved just one bay to the left.”

Helpful Report

Posted 1 year ago

“Price abit expensive but parking was 2 min walk from airport terminal. Easy drop off & collection. Carpet / mats in car were left sluggy & dirty”

Helpful Report

Posted 1 year ago

“Efficient service, fair price and easy drop off and pick up. Used several times and will be doing so again in the future.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,113 reviews