Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,731 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.4

Based on 9,731 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty good stuff overall - staff were helpful and everything was as it should be. Not sure I would fully call the service at EMA a Meet & Greet - more of a ‘Park and Dump the Keys at the Office.’”

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Posted 2 years ago

“Good value for money”

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Posted 2 years ago

“All went well shame we weren’t on tarmac the car park was very muddy not what you want to be walking through or pulling suitcases through really needed your wellingtons on So on return we waited on the tarmac and hubby went and got the car because didn’t want mud all in my car Bus took a while to collect us around 30 minute wait But apart from that all was ok”

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Posted 2 years ago

“Good again but an all inclusive baggage should include luggage”

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Posted 2 years ago

“Thought we booked car parking AT the Britannia Hotel, Newcastle as well as overnight stay. So when I went to type in our car reg on hotel iPad to say how long we were staying I wasn't sure if it was 16 days as away for 14 days... if you follow me.... I asked the receptionist and he said he'd check my booking and told me it was hotel stay only and car parking was in AIRPORT LONGSTAY and not hotel (like we had done before 🙄) so we had to pay an extra £5 for parking overnight. Then move car in the morning as that suited us with the bag situation) Plus the receptionist also said "I wasn't the only one who hadn't realised this and that's probably why the car park was so full" plus we had seen cars had "parking tickets" on them. PLEASE BE AWARE AND DOUBLE CHECK AS YOU BOOK AND WHEN YOU GET TO THE BRITANNIA. It was very busy at the hotel with functions and the function people complaining about parking but only as they couldn't get near door!!!”

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Posted 2 years ago

“The hotel was clean comfortable and in walking distance of the terminal. Whilst it took a while for my satnav to find Careparks once there the staff where very polite professional and happy to help. On my return my car was as I left it and no problems, would recommend this car park company to anyone flying out of Manchester”

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Posted 2 years ago

“Parking was great Couldn't understand bus driver poor English”

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Posted 2 years ago

“Nice starting point for holiday”

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Posted 2 years ago

“Happy with the service, only thing I'd ask is clearer directions/signs as someone who has never flown from Heathrow, this would've been appreciated.”

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Posted 2 years ago

“Unclear that there were several companies in the area, and hadn’t understood that we should look for Offsite signs which were at very far end of car park. Good service on return to car. Previous use of service enabled car pick up outside Departures and collection of car outside Arrivals on return.”

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Posted 2 years ago

“Signage at Newcastle car park confusing”

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Posted 2 years ago

“nice and simple to use and update when i needed to change my booking - all paper free and the apps actually work !”

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Posted 2 years ago

“Everything went well, easy to park. Hotel was what I expected. Great value for money with 10 days parking including. Lovely place to eat one minute down the road (the honey bee). Reviews on this hotel in my opinion are not justified.”

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Posted 2 years ago

“Everything worked well.”

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Posted 2 years ago

“Well .....to me D & G doesn't mean drop and go ....on the sign posts write drop and go not D&G .....nearly missed our flight looking for it however once there the guy was helpful and friendly and we collected our car after our holiday with no hassle will use again”

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Posted 2 years ago

“No problems although car park a bit muddy and run down it does the job for the price paid”

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Posted 2 years ago

“Easy access,good price. Unfortunately for the second time at Silver Zone my car wasn't parked where they said. Luckily it wasn't far away, but how can't they put the right number to the parking space?!!!”

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Posted 2 years ago

“Holiday Extras itself is an excellent company. . The app is very good, the service clear and the prices good. On this occasion I could not give 5 stars because the actual car we hired at Budget in Durban was awful.”

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Posted 2 years ago

“Excellent service, as usual”

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Posted 2 years ago

“Excellent service and so easy to use.”

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Posted 2 years ago

Holiday Extras is rated 4.4 based on 9,731 reviews