Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,105 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,105 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole experience from booking to arriving - parking - staying - checking out was good - thank you.”

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Posted 1 year ago

“Very good service overall”

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Posted 1 year ago

“Easy booking, booking was as described”

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Posted 1 year ago

“Good choice of food available for our lunchtime visit. Plenty of available seating. Lounge was very clean and tidy!”

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Posted 1 year ago

“Holiday extras experience of booking was great, the price and communication brilliant BUT the hotel experience I booked was awful The hotel room was filthy, there was stains all over the carpet and noone had attempted to clean them, there was a used fruit shoot bottle left under the bedside table and stains on the underside of toilet seat. This was in room 19 I couldn’t bring myself to complain after a long drive in stormy weather arriving at 9pm with 2 tired kids on my own. If I had of arrived earlier I’d have asked for another room.”

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Posted 1 year ago

“Very easy transaction. I will be recommending!”

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Posted 1 year ago

“Good service Downloaded app Very easy and efficient”

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Posted 1 year ago

“Super easy and a 2 min walk to the terminal”

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Posted 1 year ago

“Good service. Had no issues at all. Very prompt and courteous.”

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Posted 1 year ago

“Quick and efficient service”

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Posted 1 year ago

“Very nice hotel. Staff very pleasant and helpful. Only downside, transfer to Heathrow Airport very expensive. Tried the Shuttle Bus, cheaper but will never be doing that again!!! Felt like a cattle truck”

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Posted 1 year ago

“Overall I was happy with the cost of parking and the location of the parking in relation to Terminal 2 at Heathrow particularly. However, it is worth noting that when you are being collected the bus will go to all the other Terminals first before heading back to the car park. After a long flight and a long wait for baggage to arrive we then had a long bus journey back to our car and a long drive home. In future I will make a note of stops being made before making the booking. Other than that, all good!”

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Posted 1 year ago

“Easy parking, good price, short walk to terminal. Just a little difficulty in making contact to amend booking.”

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Posted 1 year ago

“Nice car park, close to the airport, only problem we had trouble finding it, maybe a few more signs would be good.”

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Posted 1 year ago

“Easy to find (Leeds Bradford airport) and straightforward transfer to the airport. Reception staff looked a bit fed up and could have been friendlier, but the shuttle drivers were great, cheerful and helpful so made up for this, waiting for us on our return so no delay at all. The reception was in the process of being refurbished which it really needed so might be better when complete. However, thought the parking was expensive.”

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Posted 1 year ago

“Original booking was cancelled and rebooked by yourselves. However, you used completely different flight details than the ones provided. Easily rectified with a phone call. Also, left my Kindle in the taxi provided by Beniconnect and the driver went out of his way to ensure it was delivered to my hotel before I even realised it was missing. Can't fault the driver for that. Both taxis were clean and prompt and the drivers very professional. Wouldn't hesitate to use again.”

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Posted 1 year ago

“Lounge was comfortable but good selection poor”

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Posted 1 year ago

“Booking and confirmation was not simple, I ended up with 2 bookings, I was alerted and cancelled 1. Shortly after I had a confirmation of cancellation and an offer of 10% off - a bit late as I still had a booking in hand. Hotel and parking process were fine. The steak in the attached Beefeater was abysmal.”

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Posted 1 year ago

“A little expensive”

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Posted 1 year ago

“Good shuttle service although difficult to find a parking slot at the airport”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,105 reviews