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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Tisha L
Verified Buyer
“Honestly you guys have the best customer service I have ever dealt with. Pat on the back to you guys! And, side note, the best prices. I will always look at your site first for rugs.”
Helpful Report
Posted 4 years ago
Richard G
Verified Buyer
“I found Incredible Rugs and Decor very professional, updating shipping information daily. The product was delivered in a timely manner and is of exceptional quality, as advertised. The photo representation of the area rug purchased was exactly what I envisioned.”
Helpful Report
Posted 4 years ago
Emily A
Verified Buyer
“Ease of using the web site, good prices and free shipping”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Good selection and easily navigating of website”
Helpful Report
Posted 4 years ago
Frederick M
Verified Buyer
“Best shipping tracking I have ever experienced”
Helpful Report
Posted 4 years ago
Elizabeth L
Verified Buyer
“Found what I was looking for quickly and easily at a reasonable price. Promptly received notice that it had shipped.”
Helpful Report
Posted 4 years ago
Jeanne P
Verified Buyer
“I called to check on the return process and they were very ho est and helpful.”
Helpful Report
Posted 4 years ago
SoCalSue
Unverified Reviewer
“I shopped for months and finally found a 5'x8', $400+, Couristan tropical themed area rug that was a perfect choice for my condo remodel, but more costly than my budget allowed.....I logged onto INCREDIBLE RUGS AND DECOR to take a look. They were having a New Year's sale and they had the exact rug I had seen elsewhere, but for 60% off! I saved $250.00! SCORE!! The following day after placing my order, I received a nice e-mail order confirmation note from the company president and his thanks for my business........Who does that these days? I have no problem recommending their "incredible" selection, prices and customer service! Five star sale *****”
Helpful Report
Posted 4 years ago
Martha K
Verified Buyer
“We love our new hall runner! So appreciate it being cut to our custom size!”
Helpful Report
Posted 4 years ago
Flávia
Verified Reviewer
“Because, answered my exchange request quickly!!”
Helpful Report
Posted 4 years ago
KS
Unverified Reviewer
“I have purchased two rugs within the last two months. Both exactly as pictured on website. Wonderful quality. Shipping updates daily once items are shipped. Definitely my first stop when looking for area rugs!”
Helpful Report
Posted 4 years ago
Corey G
Verified Buyer
“Excellent service!”
Helpful Report
Posted 4 years ago
Beth R
Verified Buyer
“So far my shopping experience has been great. Rug was in stock and will be delivered within a week of ordering. The delivery company has been very easy to work with.”
Helpful Report
Posted 4 years ago
Janice B
Verified Buyer
“Very Easy”
Helpful Report
Posted 4 years ago
JMB
Verified Reviewer
“Just received my order and thank you so much. Matches my rug perfectly.”
Helpful Report
Posted 4 years ago
Deborah M
Verified Buyer
“Lots of choices and fair prices. So far good communication of order and tracking options.”
Helpful Report
Posted 4 years ago
Jeff W
Verified Buyer
“Miserable experience. Do not believe their shipping claims. Over one month later we still do not have our complete order. We understand that issues happen, but we were forced to continually and constantly contact this business - never a proactive action taken. Instead of owning the issue - they simply blame the warehouse for "not answering emails".”
Helpful Report
Posted 4 years ago
Jeff, you will likely find our status update emails in your junk/spam folder. Your Poortere rug was a special order item that shipped directly from the Manufacturer in Belgium and getting updates from them takes more time than usual as they are overseas and short-staffed due to Covid. I'm happy to see that your rug was delivered and the rug pad is set for delivery this week by UPS. Enjoy!
Posted 4 years ago
Karen S
Verified Buyer
“The hardest part was choosing one rug from thousands, but the View in my room feature helped. Can't wait to see if it looks as good in real life!”
Helpful Report
Posted 4 years ago
Edward M
Verified Buyer
“good customer service”
Helpful Report
Posted 4 years ago
Jan P
Verified Buyer
“Site was easy to navigate.”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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