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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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LM
Unverified Reviewer
“Great service! I had bought a new rug and was looking for a similar runner to use nearby. I found the incredible rugs website online and they lived up to their name. Very fast shipping. Great service from start to finish. Will highly recommend to friends and family.”
Helpful Report
Posted 3 years ago
Katelynn A
Unverified Reviewer
“I won’t shop anywhere but Incredible Rugs for rugs! Such a great Jaipur Living rug and the best price you’ll find anywhere!”
Helpful Report
Posted 3 years ago
Sharon H
Verified Buyer
“Said items were in stock and it’s been almost 2 weeks , and still no rugs. Won’t be buying from them in the future.”
Helpful Report
Posted 3 years ago
David L
Verified Buyer
“Just received e-mail that rug and pad have shipped.”
Helpful Report
Posted 3 years ago
Yvonne A
Verified Buyer
“I love the rugs and the service”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Very good service from Rusty.”
Helpful Report
Posted 3 years ago
Do N
Unverified Reviewer
“I had an incredible customer service experience with Robert and Incredible Rugs and Decor this morning! I was so impressed with his immediate follow up and resolution to my issue. This interaction was beyond refreshing and pleasant especially considering interactions with other vendors in the past. Because of this experience I will look to this company in the future before entertaining others. Thank you Robert and Incredible Rugs and Decor. Happy holidays to all!”
Helpful Report
Posted 3 years ago
Lucinda M
Unverified Reviewer
“Great service! I had bought a new rug and was looking for a similar runner to use nearby. I found the incredible rugs website online and they lived up to their name. Very fast shipping. Great service from start to finish. Will highly recommend to friends and family.”
Helpful Report
Posted 3 years ago
Terry H
Verified Buyer
“Shopping was easy but waiting on my new rug that I ordered…Thank you”
Helpful Report
Posted 3 years ago
David C
Unverified Reviewer
“Great quality, awesome service! The rug was well protected during shipping and is flawless with a very luxurious feel. The representative photos online are a true likeness to color and pattern. Customer service was way above most other companies.”
Helpful Report
Posted 3 years ago
Fren A
Unverified Reviewer
“The Karastan rug was beautiful. The colors were lovely and the pile thick and luxurious with no shedding. Ordering was easy, and communication from your team was excellent; I was kept informed of delivery date, and the rug was packaged beautifully. I wouldn’t hesitate to buy again from Incredible Rugs & Decor.”
Helpful Report
Posted 3 years ago
Cynthia W
Verified Buyer
“I was referred to Incredible Rugs by a friend after I admired his beautiful new rugs. On visiting the website, what I found was an "incredible" selection of name brand rugs in all styles, sizes, and colors. It could have been confusing, but the website is easy to navigate, and the color matching tool proved the key in finding the rug I wanted. What a relief this was after spending hours shopping in stores and not seeing anything I liked. I highly recommend Incredible Rugs for anyone looking for a new rug!”
Helpful Report
Posted 3 years ago
Yvonne M
Unverified Reviewer
“Great company to deal with. Rug is beautiful. Service was great. Delivery was on time. very satisfied with our experience buying!”
Helpful Report
Posted 3 years ago
Nancy S
Verified Buyer
“They were very responsive to questions on my order - checkout was smooth. I would definitely order from them again.”
Helpful Report
Posted 3 years ago
Marilyn T
Unverified Reviewer
“I liked this rug so much better in person. It blends well in my bedroom without being too dominant. Being able to call and speak with an employee in the store is such a benefit for getting questions answered. It’s a great place to shop for rugs.”
Helpful Report
Posted 3 years ago
KImberlee B
Verified Buyer
“Upon placing my order I received prompt updates on the status of shipment and received the rug within a few days. I'm extremely happy with the quality of the rug and accurate description on the website. Would certainly order form Incredible Rugs and Decor again.”
Helpful Report
Posted 3 years ago
BARBARA B
Verified Buyer
“I love the site, got my first 2 rugs and you contacted me when you got the smaller size back in.”
Helpful Report
Posted 3 years ago
Maureen F
Verified Buyer
“Ordering was easy and delivery arrived on time as scheduled. However, there was a tear in the plastic covering the rug at one end and the exposed area is dirty. See photos attached.”
Incredible Rugs and Decor 4 star review on 9th November 2021
Helpful Report
Posted 3 years ago
Dee M
Verified Buyer
“Still haven’t received it”
Helpful Report
Posted 3 years ago
David B
Verified Buyer
“Our experience ordering the rugs was great and done in a short time. We ordered the rugs over the telephone. All of our questions were answered. We ordered the rugs on a Monday and received the rugs Thursday evening. We can't believe we saved so much money and that they arrived so soon. We love our rugs and rate our experience "Very Good". David and Janie”
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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