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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Pamela P
Unverified Reviewer
“Great Customer service Great products! The Service is impeccable! My rugs arrived in great condition! The rugs have a dense, lovely weave with vibrant colors! Thank you for making my home warm and appealing!”
Helpful Report
Posted 4 years ago
Heather S
Verified Buyer
“Great experience. Prompt order & shipping updates. Rug looks and feels amazing! From order date to doorstep, 3 business days”
Helpful Report
Posted 4 years ago
Maxine K
Unverified Reviewer
“Wonderful experience. Everything happened as it should. We love our rug and are pleased with the whole experience.”
Helpful Report
Posted 4 years ago
Joan S
Verified Buyer
“Not good. The left side of the rug I received is wrinkled the the nap has been crushed leaving a 9 inch strip from top to bottom, that looks different from the rest of the rug. I reported the problem at once and provided pictures. It has been seven days and Customer Service has not sent a return label yet. Also, I have to buy materials to package it AND pay to ship the defective rug back. I should have bought from Wayfair.”
Helpful Report
Posted 4 years ago
Mona A
Verified Buyer
“Great selection and a helpful site with good details for filtering to narrow down products.”
Helpful Report
Posted 4 years ago
BRENDA J
Verified Buyer
“Everyone was so helpful, especially when making changes to my orders. I look forward to receiving our beautiful Karastan Rugs!”
Helpful Report
Posted 4 years ago
Nick N
Verified Buyer
“Our previous rug to carpet pad is working perfectly, we expect the current order will perform just as well!”
Helpful Report
Posted 4 years ago
Kathleen M
Verified Buyer
“Was told there was no record of a particular purchase. Today my credit card statement reflected the charge for that item.”
Helpful Report
Posted 4 years ago
Judith K
Verified Buyer
“Very good array of products & good photos & descriptions. Easy to navigate & place order.”
Helpful Report
Posted 4 years ago
Bridget S
Verified Buyer
“They web site is laid out well and easy to navigate. I received follow up emails and text messages that kept me in the loop, which in turn provided fast delivery. All around happy experience.”
Helpful Report
Posted 4 years ago
Tammie
Unverified Reviewer
“Incredible company to work with, exceptional client service. Very personable and helpful.”
Helpful Report
Posted 4 years ago
Tammie
Unverified Reviewer
“Incredible company to work with, exceptional client service. Very personable and helpful.”
Helpful Report
Posted 4 years ago
Mary R
Verified Buyer
“Only issue was I was forced to pay $25.00 for shipping protection. It was supposed to be free shipping. Seemed wrong to me.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I am very pleased in my dealings with this organization. Accommodating, professional and attentive. I highly recommend doing business with them. Thank you.”
Helpful Report
Posted 4 years ago
Melody W
Verified Buyer
“Everyone was very helpful and answered all of my questions when ordering my rug. Thank you so much!”
Helpful Report
Posted 4 years ago
Karen F
Verified Reviewer
“This is the second time I have purchased from Incredible Rugs. Both times I was impressed with the exceptional service. I had to make corrections to my order and it was dealt with promptly and courteously. I would not hesitate to buy again. I am looking forward to receiving my rug.”
Helpful Report
Posted 4 years ago
Gale D
Verified Reviewer
“We love, love, love our new area rug! It literally took me weeks to make a decision on which rug to pick from your selection. Finally pulled the trigger & chose the Loloi Owen Ocean Camel rug. We couldn't be happier & I'm so glad of the purchase. Definitely worth the wait. Looking at an entry rug now for another purchase.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Great selection and competitive pricing. Love the "view in your room" feature.”
Helpful Report
Posted 4 years ago
Toby H
Unverified Reviewer
“Love all my Rugs & Pads for my new home. Selection/size the best. Customer service A+”
Helpful Report
Posted 4 years ago
Jason M
Unverified Reviewer
“I was skeptical at 1st as they were so competitively priced. But the whole process was great I would 100% recommend”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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