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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Lisa D
Verified Buyer
“The carpets were beautiful and look amazing in my bedroom. Great quality and also great customer service! I will definitely be ordering more in the future.”
Helpful Report
Posted 4 years ago
Rosanne B
Unverified Reviewer
“My rug is beautiful, thick and soft ! Colors are vibrant, I have several Karastan rugs. Love their quality and long lasting beauty I have 3 that are over 20 years old. They are like new. Customer service was outstanding!”
Helpful Report
Posted 4 years ago
Leslie S
Verified Buyer
“After waiting weeks for an out of stock product I was told my rug had shipped and would be here on Sunday. It is now 7:15 pm on Monday and it is not here.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Very disappointed in the coupon. It only gave me the 12% discount on the .98 cent extra coverage for loss, damage or theft. It should have been on the price of the rug. I felt cheated. Just ordered the rug today, so can’t comment on the rug itself or returns, or if I would recommend you.”
Helpful Report
Posted 4 years ago
Kathie M
Verified Buyer
“Very helpful, I may order again. I love my new braided oval rug.”
Helpful Report
Posted 4 years ago
Sharon I
Unverified Reviewer
“Excellent customer service! Delaine called me on her personal cell phone to complete the order due to issues with our connection. Very helpful and professional-- looking forward to receiving the samples!”
Helpful Report
Posted 4 years ago
Lindsay H
Verified Buyer
“The “See This Rug in My Room” function is essential for doing rug shopping online. I would have given the shopping experience 5 stars except there are many rugs that do not have this feature available, so I’m forced to go to a competitor’s website to see how the rug might look in my room. Also, the 1’6” samples are often sold out and I am hesitant to have a 12 x15 rug shipped without seeing a sample first.”
Helpful Report
Posted 4 years ago
Jerrold V
Verified Buyer
“We are pleased with the area rug.”
Helpful Report
Posted 4 years ago
Mark D
Verified Buyer
“Good website. Large selection. Hope it arrives this week”
Helpful Report
Posted 4 years ago
Richard M
Verified Buyer
“Very helpful and good follow up”
Helpful Report
Posted 4 years ago
Tamar S
Verified Buyer
“Absolutely love the rugs we ordered! Great colors and feel. Overall excellent quality. We have received many compliments.”
Helpful Report
Posted 4 years ago
Ursula P
Verified Buyer
“I'm very pleased with the customer service this company provides. I actually received a follow-up email to my order as well as a shipping confirmation email. This, plus free shipping, is definitely impressive and deserves 5 stars. Thank you!”
Helpful Report
Posted 4 years ago
Becky K
Verified Buyer
“So helpful to have returnable samples of the rugs! I also bought the smallest size of 2 rugs that didn’t have a sample. After calling the company to ask about returning samples once I make a decision, they told me that if I buy a rug from them, they will pay for the return of samples. Great company policy- so far so food. Anxious to see rug samples!”
Helpful Report
Posted 4 years ago
Kathy A
Verified Buyer
“Best deal around and super fast delivery! Extremely pleased. Thank you!”
Helpful Report
Posted 4 years ago
Pam
Unverified Reviewer
“Dilene was very helpful! I appreciated her candor and professionalism. Thank you for working with me on items that set the tone for my living area.”
Helpful Report
Posted 4 years ago
Sandy W
Verified Buyer
“I was impressed with the communication from the company concerning deliveries. They were spot on!”
Helpful Report
Posted 4 years ago
Sandra G
Verified Buyer
“I ordered a rug and it won't be here until January.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Absolutely love this rug! Arrived quickly and well wrapped. Got a free rug pad. It is soft and the colors are great. Nice quality.”
Helpful Report
Posted 4 years ago
ROGER P
Verified Buyer
“Needed to find a matching rug runner. Your web site was easy to navigate. Found what we needed, did a pre-order because of the size. Your company kept me informed of the status. Thanks.”
Helpful Report
Posted 4 years ago
Valerie K
Verified Buyer
“This is my second purchase from the company. The website is easy to use. Thank goodness the rug was still available. It got ruined with all this recent flooding and I wanted the same one - this time it was on sale :)”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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