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Incredible Rugs and Decor Reviews

4.7 Rating 4,014 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,014 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Marti D
Verified Buyer
“Great customer service! Robert U answers every query right away. He gives detailed information regarding making a purchase and how to order a sample rug. He gives provide simple directions about ordering and selection. PS I really like the ability to upload a picture of your room and see the rug choice in a picture!”
Helpful Report
Posted 2 years ago
Trish C
Unverified Reviewer
“Everyone is so helpful, knowledgable, and efficient. I cannot say enough good things about this company. Any questions, just ask them.”
Helpful Report
Posted 2 years ago
Dawn A
Verified Buyer
“The rug was not going to work in my space. It looked a whole lot better on “picture this in my room”. To send it back (discounted freight I might add) they are charging me $190.00. Not happy, especially since I ordered a rug pad that I assume will cost me another huge fee to send back.”
Helpful Report
Posted 2 years ago
Faith K
Verified Buyer
“Item is delayed, so not sure yet. Will see if how return process goes if need to return.”
Helpful Report
Posted 2 years ago
Melanie C
Verified Buyer
“Professional, prompt, and personal.”
Helpful Report
Posted 2 years ago
Carol S
Unverified Reviewer
“I've ordered 5 rugs from this company. Ordering online, is simple. Each rug is more beautiful than the last. In fact, I'm getting ready to order another rug for our family room. Only issue, is making up my mind, which rug I want!”
Helpful Report
Posted 2 years ago
Kevin R
Unverified Reviewer
“SERVICE ABOVE AND BEYOND! After our area rug was soiled by our dog, and a professional cleaner proceeded to destroy the rug, Steve and his team were able to quickly replace the 100% wool rug with a perfect match. The dinner party was saved. Thank you!”
Helpful Report
Posted 2 years ago
Vincent H
Verified Buyer
“Good product and good service.”
Helpful Report
Posted 2 years ago
Patricia S
Verified Buyer
“The site was very easy to navigate and very simple to use.”
Helpful Report
Posted 2 years ago
Teresa P
Verified Buyer
“The rugs were here within days and they are beautiful. The quality is excellent. We love them.”
Helpful Report
Posted 2 years ago
Signe V
Verified Buyer
“Very easy to order. Great selection. Quick delivery. We love our new rug!”
Helpful Report
Posted 2 years ago
Darren B
Verified Buyer
“It was easy to find what I was looking for and the price was reasonable.”
Helpful Report
Posted 2 years ago
Mark W
Verified Buyer
“From order through delivery the process as efficient and great value. The rugs arrived in excellent condition due to careful packaging protecting contents. Highly recommend.”
Helpful Report
Posted 2 years ago
Sue E
Verified Reviewer
“Company very easy to work with ensuring rug was delivered to our door quickly and in perfect condition. Rug is vibrant and rich with soft pile. Looks great in our room.”
Helpful Report
Posted 2 years ago
Jim K
Unverified Reviewer
“Great product, right size and delivered on time!!! Great quality.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Love the high quality rug. Colors are vibrant and beautiful.”
Helpful Report
Posted 2 years ago
Carolyn C
Unverified Reviewer
“We got prompt service and an excellent rug! The Karastan rug is plush and even more attractive than the photos. We are very pleased with our purchase.”
Helpful Report
Posted 2 years ago
Colleen Z
Unverified Reviewer
“Great experience all round. The rug was just as it appeared online. Very happy with this purchase. I would recommend this company to anyone looking for a new rug.”
Helpful Report
Posted 2 years ago
Melinda F
Verified Buyer
“I am NOT happy! I ordered several gorgeous Kas wool area rugs, one was ordered in early Sept and was in stock. It is now 2 months later, I called, no one returned my calls, still no rug but there was no delay in charging my cc in full! Would I recommend your services! No!”
Helpful Report
Posted 2 years ago
Greta B
Verified Buyer
“It was so easy to shop with Incredible Rugs and Decor. Very kind staff, when I made my order, I took an additional 15 percent off, I was credited back 1 percent because for the day it 16 percent. How kind was that? I will continue to shop with this Company. Greta Barradas”
Helpful Report
Posted 2 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,014 reviews
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