Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,057 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 14th February 2025

"Kathy"

Incredible Rugs and Decor 5 star review on 15th January 2025

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

Jess

Incredible Rugs and Decor 5 star review on 22nd August 2024

"Anthony I

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered samples and the process was quick and seamless”

Helpful Report

Posted 8 years ago

“One of the best online experiences. Great products, quick delivery, good communication and best of all live humans you can talk to without being on hold forever! Thank you.”

Helpful Report

Posted 8 years ago

“Incredible Rugs and Decor is amazing. I absolutely love the rug I ordered. On top of that their customer service was wonderful. I will definitely buy all future rugs from this company!”

Helpful Report

Posted 8 years ago

“I order a sample rug. It arrived promptly and I loved it . I was told that if I returned the rug the cost of the rug would be applied to my new purchase. Now, if I chose not to purchase the larger rug I could simply return the sample rug. The price the fellow told me shipping should be approximately $10. Ok fair. I took the chance ....I’ll spend ten dollars to return it if I didn’t care for it. But, I loved it!!! Found it on Overstock for approximately $50 less. Your company said they couldn’t match the price because the name was different. Ok, sorry...I had to save myself money so I ordered from Overstock. Went to the UPS store to return your rug. I was quoted a dollar amount in the thirties. What??? Sooo. Instead of shipping I kept the $20 rug. Although I kept the sample rug, I would have preferred my money back. Hope this information helps you in the future. Also, I hope you follow up with a response so I know my comments counted. Thank you!”

Helpful Report

Posted 8 years ago

Hi Rae, thanks for your feedback. We estimated a return cost of $10 for your sample when mailed through your local US Post Office. In the email we sent to you on 4/25, containing return instructions, we also suggested to use your local US Post Office. If you choose to use any other shipper, such as The UPS Store, you will likely be charged a higher amount. Our Price Match Policy states that we can only price match items that are sold under the Manufacturer's Brand and proper name. This is to ensure that we are comparing brand new, 1st quality items. You can read the full details of our policies on our web site. Thank you.

Posted 8 years ago

“Beautiful rug, fast delivery, and great customer service when ordering! Very, very happy customer. I will definitely purchase from them again! I also loved the “see this rug in my room” feature, it really helped me to pick out the perfect rug for our 120 year old house.”

Helpful Report

Posted 8 years ago

“We got exactly what we wanted and quicker than expected. The rug was soft and beautiful.”

Helpful Report

Posted 8 years ago

“Very responsive customer service”

Helpful Report

Posted 8 years ago

“Beautiful rug. Fast, convenient processing and delivery. Came exactly as described”

Helpful Report

Posted 8 years ago

“They had the exact rug I was looking to replace at reasonable prices. Fast, free shipping, too!”

Helpful Report

Posted 8 years ago

“Very detailed follow up from time when order was placed till delivery at front door.”

Helpful Report

Posted 8 years ago

“Great communication, as promised, on time!”

Helpful Report

Posted 8 years ago

“Beautiful rug at the best price I found online. Shipped right on time and received an update after I placed the order. Highly recommend!”

Helpful Report

Posted 8 years ago

“Had what I was looking for, easy to find on website.”

Helpful Report

Posted 8 years ago

“The rug looked just like the picture, great quality and timely delivery.”

Helpful Report

Posted 8 years ago

“I stumbled upon Incredible Rugs and Decor while doing a Google search on area rugs. They offered top name rugs at a great price. The feature of being able to upload a photo of your room and try out different rugs was an added bonus! We found a rug we liked at an area department store, but even with it being on sale, Incredible Rugs was a better deal! We ordered the rug and it came 3 or 4 days later, complete with free pad! The Karastan Euphoria Sandstone rug is beautiful and incredibly soft. We had a 5-star experience and are very pleased with our purchase! Now we need to get new furniture and decorate the walls, so please disregard the old in the photo!!”

Incredible Rugs and Decor 5 star review on 24th April 2018

Helpful Report

Posted 8 years ago

“The rug is very nice but not the right colors or size (way too big) for our powder room. I am going to have to send it back. I sent the rug back and it was about 5 to 7 days and I had no acknowledgement that the received the rug. Finally contacted someone and they had the returned rug but now over a week and no refund. Keep hearing that the warehouse has to hear from themmanufactor before they can do a refund. This is totally unacceptable and I will never buy anything from then again.”

Helpful Report

Posted 8 years ago

“The rug is absolutely gorgeous in person! Colors are vibrant and very soft. Was also very well packaged.”

Incredible Rugs and Decor 5 star review on 22nd April 2018

Helpful Report

Posted 8 years ago

“Excellent carpet quality and easy access to customer service by telephone.”

Helpful Report

Posted 8 years ago

“The prices were great. The customer service was even better!! It’s great to feel appreciated as a customer. It was a pleasure doing business with Incredible Rugs and Decor.”

Helpful Report

Posted 8 years ago

“I am very pleased with these rugs.”

Helpful Report

Posted 8 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,057 reviews