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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jean S
Verified Buyer
“We couldn't believe how fast our order arrived. I've ordered this rug pattern before, and love it. We ordered on May 14th and it was delivered 3 days later!”
Helpful Report
Posted 5 years ago
Cheryl K
Verified Buyer
“Called customer service to order samples which was very easy. The person was very helpful and polite.”
Helpful Report
Posted 5 years ago
Pam R
Verified Buyer
“Oh I just love it now I wish I'd gone with a bigger size!”
Helpful Report
Posted 5 years ago
Cheryl M
Verified Buyer
“Wonderful and quick replies from Steve and so excit s my Karastan rugs will be much quicker than I hoped!! These will be the 4th and 5th Karastans I ordered from Incredible Rugs and, they are Incredible!!! Thank you for such a fantastic selection and great customer service. I’m already looking for my next 3 hall runners!!”
Helpful Report
Posted 5 years ago
Mama L
Unverified Reviewer
“I called in to ask about the promotion and received excellent service detail from Matt. We chatted a minute as I told him about my Mother-in-Law who just purchased the KAS 7301 for her under her kitchen table, not even knowing at we had acquired the very same rug for our bedroom. His remark, "You now have a family rug!" I told him my son was planning a career move and thinking about Texas. He also told me my son would love the San Antonio -Texas Hill area by telling me you have In/Out Burgers there so my son would feel right at home! Was all this part of the sale? Absolutely! He made my day. You will be highly recommended for anyone who is rug shopping!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“It’s beautiful”
Helpful Report
Posted 5 years ago
Carol L
Verified Buyer
“Ordered and received promptly. Very happy with service and product.”
Helpful Report
Posted 5 years ago
Pat S
Verified Buyer
“Interesting selection of rugs, good prices.”
Helpful Report
Posted 5 years ago
LATRILLA N
Verified Buyer
“Customer Service has been great, and my rug was shipped ahead of schedule. I ordered it Monday and it's being delivered today, Wednesday. I can't wait to see it!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Fast shipment, great price, great quality.”
Helpful Report
Posted 5 years ago
Joan C
Verified Buyer
“The site was easy to navigate and the selection was outstanding!”
Helpful Report
Posted 5 years ago
Nancy P
Verified Buyer
“You had a wonderful selection and great prices. I know how difficult it is to show accurate colors. One rug I received was perfect and colors were very close to photos. The other rug (a runner) was showed with what I thought were two different colors and the same pattern. I chose the darker color to match another rug which was in the room. The color was so light - nicely made and beautiful pattern, but did not work at all! I called to have it returned and pointed out the problem. I was told they would refund the shipping charge. I ordered something else! Good customer service.”
Helpful Report
Posted 5 years ago
Devan G
Verified Buyer
“I am very pleased with my new rug! It is exactly what I was looking for and great quality.Shipping was very fast and Incredible Rugs and Decor was very informative.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Incredible Rugs beat the competition on price and customer support was helpful.”
Helpful Report
Posted 5 years ago
Beverly C
Verified Buyer
“III”
Helpful Report
Posted 5 years ago
NJM
Verified Reviewer
“very easy purchase process - I already have the large rug of the smaller size I ordered - so anxious to receive quickly and in good shape. I especially loved the free shipping and route insurance provided. Thanks Incredible Rugs and Decor!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Service was excellent. Delivery was prompt. Rug was high quality. I would do business with them again.”
Helpful Report
Posted 5 years ago
Renau B
Unverified Reviewer
“Love my rugs. Just like the picture. Great value, great service!”
Helpful Report
Posted 5 years ago
Steve K
Verified Buyer
“Straightforward, easy. Ordered and delivered with good communication without drama. Well done.”
Helpful Report
Posted 5 years ago
Linda A
Verified Buyer
“Frequent communication, arrived on time and in excellent condition. Beautiful rug!”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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