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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jaimee D
Verified Buyer
“Very communicative and thoughtful.”
Helpful Report
Posted 5 years ago
Sonya S
Verified Buyer
“Outstanding customer service”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“We chose a Karastan for our new Master Bath Gorgeous!!”
Helpful Report
Posted 5 years ago
Mary
Verified Reviewer
“First of all the rug is incredibly beautiful, the colors exactly as pictured, the quality exactly as described. Great price, no sales tax, plus a discount, free and quick delivery. All in these difficult times.”
Incredible Rugs and Decor 5 star review on 26th April 2020
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“The customer service was terrific. Responses and follow up on status of item ordered was immediate. The help in finding just the rug up if which I was looking was very much appreciated. The rug was located and delivered faster than I could have imagined. Great customer service and products are winners. I’ll give you a 10 out of 10 on both and would definitely shop with you again”
Helpful Report
Posted 5 years ago
Teresa C
Verified Buyer
“I purchased two beautiful pillows and couldn’t be happier. Great quality and fast delivery.”
Helpful Report
Posted 5 years ago
Margie
Unverified Reviewer
“I loved getting the personal e-mail response from the company letting me know my rug was ordered and what to expect with the shipping. I felt the note was very personal to me and not something just generated by the computer. Was happy with the quick response.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I just reviewed my order and realized I ordered the wrong size. I thought I was ordering the 8 x 11 ....since I had placed that on a waiting list as it was previously out of stock...,when I went to your website this morning I thought I saw it back in stock.....my mistake.....you can send the other carpet but please cancel the 9 x 13 as that size will be extremely too large for the area I need to carpet. Thank You...Nina Wolfarth”
Helpful Report
Posted 5 years ago
Kelly F
Verified Buyer
“This rug looks amazing in my new bonus room!”
Incredible Rugs and Decor 5 star review on 21st April 2020
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Prompt delivery, communication and excellent products. Bought two area rugs and am extremely pleased with both of them.”
Helpful Report
Posted 5 years ago
Gary H
Verified Buyer
“area rug is nice. pad is poor quality”
Helpful Report
Posted 5 years ago
Thanks for your feedback. The waffle pad you received was free with your order. We offer an upgrade discount should you prefer something thicker/heavier. Contact us for details any time.
Posted 5 years ago
Renee C
Verified Buyer
“You guys were awesome. I got my runner rug in days. Great communication throughout the delivery process. I’ll be ordering another area rug soon..”
Helpful Report
Posted 5 years ago
Dema O
Verified Buyer
“I was very happy with the ease of ordering & also the ease of returning. The item was high quality but not quite the right color for me. I will definitely order from them again without hesitation.”
Helpful Report
Posted 5 years ago
Jill F
Verified Buyer
“The only difficulty I had was when I would click on a rug to view, then go back, it would take me back to the first page instead of to the page I was on. That was a bit frustrating. Besides that, it was very good”
Helpful Report
Posted 5 years ago
Thanks for your feedback. We'll have our techs check it out.
Posted 5 years ago
Anonymous
Verified Reviewer
“The rugs I purchased are simply beautiful and excellent quality. The customer service is above and beyond the best. They are prompt at returning message and very courteous. Thank you!”
Helpful Report
Posted 5 years ago
Dorothy
Unverified Reviewer
“This company is the best company to do business with! I’ve ordered twice from them and both times received my rug in less than a week. This recent order arrived in 2 days. Quality merchandise also. Kudos!”
Incredible Rugs and Decor 5 star review on 19th April 2020
Helpful Report
Posted 5 years ago
Kim B
Verified Buyer
“Beautiful rug! Very pleased with every step of purchase to delivery. Will definitely order again.”
Helpful Report
Posted 5 years ago
Chantal P
Verified Buyer
“Service so far has been so good! Not delivered yet but so far so good.”
Helpful Report
Posted 5 years ago
KC
Verified Reviewer
“Every aspect of Incredible Rugs stands out as top-notch! They really know how to make customers happy and you can count me as one of them! I ordered my first rug for our kitchen/dining area and was so pleased with it that I ordered the matching runner. I will definitely order again from this exceptional business. Incredible Rugs has it all—from the selection of rugs, great quality for the price, incredible customer service and prompt delivery.”
Helpful Report
Posted 5 years ago
Barbara B
Verified Buyer
“I spoke to Robert on the phone when I ordered the rug I liked. He was very helpful and got me the best price possible. Looking forward to receiving this product and possibly ordering from this company again!”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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