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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lois R
Verified Buyer
“I normally buy only hand kotted persians, but when confronted with a color scheme in my family room that I could not coordinate with these, I decided to try other options. Most of the reds in persians are more maroon, and no browns to be had. Of course if I wanted a well used antique for a king's ransom it would be sort of salmon due to fading, but that is not what I need. I looked at the rugs on Mayfair and Overstock, but could not find anything I wanted short of 1000 $. Of course, if I had wanted to pay over 2000, I could have purchased a lovely hand knotted Kazak. However, I decided to work under $1000, and found this site. It had some really nice Karastan, but my final choice was based on colors, and the Nouristan brick color matched my fireplace exactly. It is an exceptional rug, with paisley and flowers, blue and cream and brick. And they had 20% off, which was wonderful. Anyway I was very scared to open it, since I had never purchased anything but persians, but when I did, I peeked at the colors, and am happy. And I am hard to please. Thought maybe it would come with a pad, but no such luck. I will buy one, mohawk, on amazon. I may beed to buy another smaller one, because while it said 8 x 11, it is only 10 foot, 4 inches long. But OMG the color matches and I can sleep tonight ! BTW, I am redoing my family room in antique 1900 mission oak, and this rug goes really well. Brick brown. Lovely. Can I say more? And delivery free and so fast I could not believe it ! I would recommend them it you are looking. The website lets you see the rug in your room, don't ask me how...”
Helpful Report
Posted 5 years ago
James W
Verified Buyer
“Excellent site and great shopping experience! Best prices online! Thanks!!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great selection and prompt response from website on confirmation of purchase. Fast shipping too!”
Helpful Report
Posted 5 years ago
Catherine S
Verified Buyer
“Very happy with my choice...They were very informative and the rug was delivered on time. Would definitely order from them again.”
Helpful Report
Posted 5 years ago
Laurie B
Verified Buyer
“great, friendly service!”
Helpful Report
Posted 5 years ago
Vickie M
Verified Buyer
“So excited to have found this site! Fell in love with the rug at a retail outlet but it was priced over my budget. Took a chance & looked online & the Incredible Rugs site popped up & there it was. And the best part it was at a price I’d budgeted for. I will always check this site first when shopping for my home.”
Helpful Report
Posted 5 years ago
Louise S
Verified Buyer
“I have been looking for a rug in the right size and also a buffalo print and this one is perfect.”
Helpful Report
Posted 5 years ago
Laura C
Verified Buyer
“For several years I have wanted a Karastan Ashara Rug for our bedroom beside the bed. We currently have a larger Ashara Ivory for the foot of the bed. In searching for a smaller Ashara Ivory I came across your website and was pleased to see you had a smaller size in the pattern only a different color at a great price. The contrast in color looks great and I am very happy with my purchase. Plus you are located right here in Texas. Thanks”
Helpful Report
Posted 5 years ago
Norman B
Verified Buyer
“Easy”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Selection”
Helpful Report
Posted 5 years ago
Yolanda Z
Verified Buyer
“Delivery was fast! Great service”
Helpful Report
Posted 5 years ago
Joan
Verified Reviewer
“Arrived timely just as described. Fair price. Thank you!!”
Incredible Rugs and Decor 5 star review on 26th March 2020
Helpful Report
Posted 5 years ago
Desiree G
Verified Buyer
“Super easy & fast shipping!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Rug arrived on time. Excellent quality. (This was a small one to see if we would actually like it.) On a second order, we made a mistake in size-noticed when the confirmation came. They corrected it over the phone in just a few minutes. Cancelled the old order, did a corrected one.”
Helpful Report
Posted 5 years ago
Cathy G
Verified Buyer
“Do you have any idea when my order will be delivered?”
Helpful Report
Posted 5 years ago
Hi Cathy, yes. We emailed tracking details to you earlier today. Fedex shows a delivery date of Wednesday, 3/25. You'll find the tracking details in your email inbox but feel free to reach out anytime. Thanks and enjoy!
Posted 5 years ago
Frances S
Verified Buyer
“i was looking for a specific rug, thus didn't really shop around on the site. this was the best price for those who had it in stock, though it took signing in and out and jumping thru hoops to get the best discount coupon.”
Helpful Report
Posted 5 years ago
Thanks for your feedback. Some discounts can only be offered to Email Subscribers. We're always happy to assist by phone or live chat, should you have difficulties using our site.
Posted 5 years ago
Karen C
Verified Buyer
“The most beautiful carpet but when I called and asked for another size, no problem! Great customer service!”
Helpful Report
Posted 5 years ago
Marilyn S
Verified Buyer
“I received my rug and runner and after opening and laying them out am very pleased with the design and overall quality of the rugs. Ordering on line can be a challenge when looking at a small picture. The ordering experience was spot on and would highly recommend your company. Thank you for a good experience.”
Helpful Report
Posted 5 years ago
Pam I
Unverified Reviewer
“I love Incredible Rugs. The first time I ordered from them was a year ago. I received the rug and it was the wrong one. I called customer service and they took care of the return immediately. I was moving to a different state and they arranged for a trucking company to pick up at my new home. They then contacted me to tell me the rug I ordered couldn’t be found at the mfg’s warehouse but they were still looking because their system stated they did have one. Unfortunately I was contacted and told they could not fulfill my order because they simply didn’t have the rug. I was very disappointed, I saw this rug at a retail store and loved it. They found one in a larger size and gave me a very good price, I bought it, they took care of the exchange (the first wrong one), and I received the rug promptly, and love it. I moved again and ordered a couple of small rugs which I love so much that I just placed an order for two of them in a room size. Their prices are the best and customer service is great. This is the only place I go to when I need to buy rugs”
Incredible Rugs and Decor 5 star review on 19th March 2020
Helpful Report
Posted 5 years ago
Anita N
Verified Buyer
“Great price. Beautiful area rug. Fast delivery.”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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