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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ileana V
Verified Buyer
“Love the option to upload a picture of the room and see how the rug will look in the actual space. Helped me to know exactly how it looks ahead of time. The rug is perfect!!!!”
Helpful Report
Posted 5 years ago
Pauline G
Verified Buyer
“Great rug prices and easy online ordering!”
Helpful Report
Posted 5 years ago
Carolyn N
Verified Buyer
“This was one of the best shopping sites I've recently encountered. The ability to very easily"photoshop" rugs into your own prospective space was invaluable. The pricing on the rug I was considering was more than fair and the terms (shipping, tax, timing etc) better than most. When I encountered a minor glitch their "chat" was immediate and helpful. I did find the coloration was a bit off from the actual rug but it wasn't a major issue (what appeared to be terra cotta onscreen turned out to be a deep gold shade when I actually tracked down the rug itself at a local department store) I figured I saved $240 over the department store price plus got a free pad....Not in the market for any more rugs but I would come back to this site first if I was. Excellent web design and function!.”
Helpful Report
Posted 5 years ago
Claudette K
Verified Buyer
“Terrific customer service. Flexible and helpful.”
Helpful Report
Posted 5 years ago
Stephen A
Verified Buyer
“Good selection, prompt delivery.”
Helpful Report
Posted 5 years ago
Daisy A
Unverified Reviewer
“I cannot say enough good things about this company! The Katastan rug I ordered was absolutely beautiful and was everything I thought it was going to be. I made a mistake and ordered the wrong size. Robert from the company stuck right with me all the way through the process to get the order changed. He contacted me almost daily answering any questions I had. Customer service is outstanding!”
Helpful Report
Posted 5 years ago
Carol S
Verified Buyer
“Great prices!”
Helpful Report
Posted 5 years ago
Michelle T
Verified Buyer
“Incredible Rugs and Decor offered a wide selection of rugs with great pricing. Shipping from the vendor was super fast. The rug arrived before I received the shipping confirmation! Definitely would shop this site again!”
Helpful Report
Posted 5 years ago
Stephanie M
Verified Buyer
“my rug has arrived and i could'nt be more pleased and satisfied!!”
Helpful Report
Posted 5 years ago
Todd T
Verified Buyer
“Good quality rug, and delivery was as expected. Unfortunately the rug is much darker than it appears online. I was looking for something to add color to a room, not darken it, and I feel like I got duped by an inaccurate photo. Yes, my rug has lots of different colors, but all of those colors are muted and dark.”
Helpful Report
Posted 5 years ago
Hi Todd, the silky fibers in your rug will darken or lighten depending on how you rotate it in the room. Simply rotate the rug 180 degrees and watch the colors change. You can also adjust the bulbs/lighting in the room. The reflective fibers in the rug will do well when some lighting hits the nap. Should you wish to try something different, keep our sample program in mind; it's a great way to try different colors in your room lighting. Hope that helps.
Posted 5 years ago
Eileen C
Verified Buyer
“They had the rugs i kept returning to in the sizes and colors I liked and went out of their way to make sure I got suitable rug pads when the "free" ones became unavailable.”
Helpful Report
Posted 5 years ago
Judith G
Verified Buyer
“Love the rug, would like to order another of the same”
Helpful Report
Posted 5 years ago
Deborah B
Verified Buyer
“Good price.”
Helpful Report
Posted 5 years ago
Pauline M
Verified Buyer
“I was very impressed with the ease of ordering and the quality of the area rug that I ordered on line. I am planning to use the site again for a much larger area rug.”
Helpful Report
Posted 5 years ago
Sara S
Verified Buyer
“Fantastic website and very easy to navigate. I highly recommend it.”
Helpful Report
Posted 5 years ago
Liudmila S
Verified Buyer
“Got what I was looking for! A wonderful rug for a children's room for little money. Delivered quickly.”
Helpful Report
Posted 5 years ago
Kandice B
Verified Buyer
“Why did you remove the color charts for the rugs it was very helpful”
Helpful Report
Posted 5 years ago
David T
Verified Buyer
“Ordering and Payment process were very simple and rapid. Follow-up communications and Delivery/Shipping Tracking were Excellent! Items arrived very rapidly and ahead of initial estimated dates. Items are exactly as described and Nice Quality. Very pleased with this firm and would definitely shop and conduct business in the future. Wife stated - "we found a good one"... D&C”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Very helpful answering my questions.”
Helpful Report
Posted 5 years ago
Beverly B
Verified Buyer
“Great service and love my rugs!”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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