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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Mark A
Verified Buyer
“Overall response times / updates provided by the company were great. Pricing was competitive and took advantage of “current” sale. Would recommend and use again !”
Helpful Report
Posted 5 years ago
Lee P
Verified Buyer
“Purchased on web site and found it to be easy.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great service and easy quick order”
Helpful Report
Posted 5 years ago
Wren S
Verified Buyer
“Quick delivery. Great quality rug. Thank you!”
Helpful Report
Posted 5 years ago
Jay T
Verified Buyer
“Great communication and very friendly.!!!! Always kept email going to communicate device!!! Highly recommend”
Helpful Report
Posted 5 years ago
Holly M
Verified Buyer
“Large selection and customer service was great”
Helpful Report
Posted 5 years ago
Donna P
Verified Buyer
“Good prices”
Helpful Report
Posted 5 years ago
BARBARA T
Verified Buyer
“As always, I am a little disappointed when I have not received an item and it has been reduced in price. Last week for President's sale, I received an 11% discount. I am not sure when your anniversary sale began offering a 20% discount. That would be an additional savings of $71.64. Last week I was receiving last day of sale warnings, so I ordered. This week I receive a better offer before my rug has even been delivered.”
Helpful Report
Posted 5 years ago
Thanks for your feedback. We also try to offer the best discounts whenever possible. Thus, our pricing can vary, based on a variety of factors (availability, Vendor Promotions, Shipping discounts, etc). We offer a 30-day lowest price guarantee as a courtesy to our Customers, as outlined on our site.
Posted 5 years ago
Anita T
Verified Buyer
“easy order and check out. very reasonable prices”
Helpful Report
Posted 5 years ago
Nicole Z
Verified Buyer
“We ordered our rug on Saturday and received it the following Saturday, in just a week! The pad (fits exactly) arrived the following Thursday. Placing the order online was easy and the costumer service was great. I emailed CS several times with questions and got prompt responses from Robert, Steve and Emily. I will shop this site again when the need arrises!”
Helpful Report
Posted 5 years ago
Elaine E
Verified Buyer
“Great rugs, awesome prices and excellent costumer service!”
Helpful Report
Posted 5 years ago
MaryAnn C
Verified Buyer
“Customer service was pleasant and honored a Presidents’ Day discount on an order placed prior to the sale. I will be receiving my karastan carpet next week and received a much lower price than I would have received if I purchased locally or on other on line sites. I will be sure to use incredible rugs for future purchases.”
Helpful Report
Posted 5 years ago
Michele Z
Verified Buyer
“Very unhappy. Shipping extremely slow, still have not received one of the two rugs that I ordered Searched for the perfect rug for hours, they called 5 days later saying rug was now unavailable. Extremely frustrating experience.”
Helpful Report
Posted 5 years ago
We're sorry, Michele. Clearance items are very limited in quantity and someone got their order in just prior to yours. However, your 2nd rug was shipped in 3 business days and is schedule to arrive tomorrow (day 4) by Fedex. That's a day earlier than our site states for the Theia rug. Hope you enjoy it.
Posted 5 years ago
Carol G
Verified Buyer
“My experience was very good. This was my second time ordering a rug fromIncredible Rug. I was assured my rug was in stock and it shouldn’t take as long to receive as did my first rug last year! Hoping I won’t have to wait over a month this time around.”
Helpful Report
Posted 5 years ago
Allan R
Verified Buyer
“Great site shows rugs close up an in room”
Helpful Report
Posted 5 years ago
Michael S
Verified Buyer
“Fantastic shopping experience.! From purchase to delivery.”
Helpful Report
Posted 5 years ago
Taylor W
Verified Buyer
“I love the functionality of the website and the Customer Service team was great when I reached out. I would probably order more often if the standard delivery time was a bit quicker.”
Helpful Report
Posted 5 years ago
Thanks for your feedback. Our shipping times are 1-3 days, for most products. Each product shows the estimated ship time, so you know ahead of time when to expect your delivery.
Posted 5 years ago
Lynae C
Verified Buyer
“I as so impressed with my order experience, thank you!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Excellent customer service and outstanding knowledge of rugs. "See it in your room" app was particularly useful.”
Helpful Report
Posted 5 years ago
Theresa M
Verified Buyer
“All good! Delivery in 2 days from rug manufacturer via UPS. I’m impressed.”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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