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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Margaret H
Verified Buyer
“I’m not sure if the rug has been shipped, no tracking email.”
Helpful Report
Posted 5 years ago
Hi Margaret, the tracking details may have landed in your junk folder. Your order shipped yesterday by UPS under tracking 1Z3937170321611259. You can always call or chat live with us if you would like an order update. Thank you and enjoy your new rug!
Posted 5 years ago
Linda S
Verified Buyer
“Loved the fact that your web site actually shows what colors are in your rugs. That is such a plus when shopping for a rug you can't see.”
Helpful Report
Posted 5 years ago
Rickey G
Verified Buyer
“My experience shopping with Incredible Rugs and Decor was nice. Easy to order online, great contact when order was ready and being shipped. Orders only took a few days to be shipped. Should have it within a week of being shipped.”
Helpful Report
Posted 5 years ago
Mary N
Verified Buyer
“The delivery was good. But, the item wasn’t as pictured, and I immediately didn’t like the rug for my house. It is a southwestern style that didn’t come through in the picture. I also ordered another rug from Amazon, that was the same manufacturer as the Incredible Rugs, and look much better in my room. I am keeping the Amazon rug and returning the “Incredible Rugs” rug. I am being charged $45.00 for the shipment back to the manufacturer. I think it is an appalling amount to be charged when I keep the manufacturers other rug! How are we as consumers, suppose to compare when we cannot bring them home.”
Helpful Report
Posted 5 years ago
Thanks for your feedback, Mary. We have a great sample program to simplify color-matching and comparison of rug textures in your home to help save you some dollars with return shipping. Thank you.
Posted 5 years ago
Pamela H
Verified Buyer
“Site navigation and communication after the purchase was good.”
Helpful Report
Posted 5 years ago
Cathy L
Verified Buyer
“Easy to order and rug was true to the picture.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Easy to navigate site, great email updates & quick shipping”
Helpful Report
Posted 5 years ago
Cindy S
Verified Buyer
“Good and quick”
Helpful Report
Posted 5 years ago
Belinda L
Verified Buyer
“The rugs on your sight were beautiful. I had no problem placing the order. I can't wait to receive my rug.”
Helpful Report
Posted 5 years ago
Catherine P
Verified Buyer
“Would never buy a rug from anywhere else!”
Helpful Report
Posted 5 years ago
Deb N
Verified Buyer
“Very patient and well informed customer service. Matt went above and beyond in helping me out!”
Helpful Report
Posted 5 years ago
Gerarda W
Verified Buyer
“This is the first time I have used this retailer. I am very pleased with the quick and easy purchase process. They had the best price on the rug I have been wanting. I couldn't find the exact pattern anywhere else, and those close to the pattern were considerably more expensive. I will get the rug tomorrow, and I hope it will be as lovely as it looks online.”
Helpful Report
Posted 5 years ago
Patrick M
Verified Buyer
“Incredible communication. Fast service. I would recommend! What a great buy!”
Helpful Report
Posted 5 years ago
Scott H
Verified Buyer
“Rug was fantastic! Customer service top notch. Shipped very fast. Would definitely buy from them again”
Helpful Report
Posted 5 years ago
Judy B
Verified Buyer
“I am very impressed with the speed of my rug order from Incredible Rugs. I ordered my rug on Sunday night and it was delivered on Thursday. Also, the website is pretty cool. I took a picture of my dining room with my old rug, uploaded it to the website, and the website super imposed the rug I was considering buying into the picture! Very, very, pleased!”
Helpful Report
Posted 5 years ago
Michael B
Verified Buyer
“The shopping experience was very good; however, my rug was backordered, and it took about 4 months to receive it.”
Helpful Report
Posted 5 years ago
Terri B
Verified Buyer
“Shopping on your site was easy and fast. I was able to find the rugs I was looking for and even got them way cheaper than on any other site! Their customer service is also phenomenal!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I just love Incredible Rugs. These runners are just beautiful! Incredible service, incredible owners and incredibly helpful. Thanks guys!!!!!”
Helpful Report
Posted 5 years ago
Ann T
Verified Reviewer
“Love your company. Excellent products. Bought this rug in a 6x9 for my living room last year. It is beautiful. well made, fast delivery. Just ordered the runner in same pattern for my entrance. I know I will be just as pleased. Very satisfied with the price and discount offered. Thank you.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Very informative and helpful. Made my options clear to me. Very pleased with the courtesy and clarity of the representative who helped me with this purchase!”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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