Login
Start Free Trial Are you a business? Click Here

Incredible Rugs and Decor Reviews

4.7 Rating 4,059 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Info
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“The customer service was AMAZING!! Matt Sieh was incredibly helpful and took the time to find out from the rug manufacturer why my order was delayed. 10/10 would shop again”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Was a good and easy experience. Loved and was a deciding factor when I used see it in your room.”
Helpful Report
Posted 6 years ago
Adele B
Verified Buyer
“Great rugs and great service. I highly recommend this company.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“When I received the rug I will Than be certain it fit the scheme of the area. The most helpful thing was being able to upload the room I am using it in and see the rug. This was a deciding factor for me. Thanks”
Helpful Report
Posted 6 years ago
Veronica E
Verified Buyer
“I’m super happy with my order. I actually ordered the same rug from another company before I found Incredible Rugs but had to cancel it because of unreliable shipping updates. My rug from here was a great price, came quickly, and I’m super satisfied with the quality!”
Helpful Report
Posted 6 years ago
Nancy L
Verified Buyer
“I”
Helpful Report
Posted 6 years ago
Jean
Verified Reviewer
“Incredible Customer Service! When I had an unforeseen issue customer service immediately responded and took care of the problem. Such a pleasure to be able to shop reliably and select from their large array of quality rugs and pads. Will not hesitate to buy here again.”
Helpful Report
Posted 6 years ago
Janet K
Verified Buyer
“The updated emails are fantastic! I’m excited for it to arrive.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Robert went above and beyond to help me find a rug!!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Excellent selections, quality and pricing.  The service is very impressive, they stayed in contact with me regarding the status of my order and the ship time was much quicker than expected.  Very pleased!”
Helpful Report
Posted 6 years ago
Nadine C
Unverified Reviewer
“I absolutely love the Safavieh Adirondack Silver/Black rug. This is the 3rd rug I have ordered from Incredible Rugs and Decor. They have all been high quality and look beautiful in my home. Each order was sent out quickly, we had our new rugs within a week. Thanks for the wonderful products and great customer service! Nadine C”
Helpful Report
Posted 6 years ago
Jonathan B
Verified Buyer
“Good value and excellent customer service. Have nothing but good things to say about my experience.”
Helpful Report
Posted 6 years ago
Anita W
Unverified Reviewer
“I recently purchased an expensive ($3000), hand tied, hand dyed 10x14 rug. It was delivered with no damage to the way it was wrapped for shipping. However, when we opened and unrolled this beautiful rug, I discovered that it had been mishandled by the manufacturer and had a small tear in one corner. I immediately contacted Incredible Rugs and Decor regarding this issue. Frankly, I was worried that I would be 'stuck' because this rug's return shipping cost would be cost-prohibitive. I anticipated 'grief' because I was dealing with an 'online merchant'. To my great surprise, I was given INCREDIBLE SERVICE beyond my expectations!! I was told to photograph the damage and send texted photos for their review. I did so and Incredible Rugs and Decor responded to my issue with what can WE DO to satisfy you?? I was given a variety of options - no cost replacement or an additional discount if I were to keep the rug. I was also given advice on how we could initiate a repair if we were to decide to keep the rug. Because the rug is perfect in every other way and works beautifully in my home, I was willing to accept a very generous refund of the original price. They handled this issue promptly, professionally, with kindness and SPEED!! I am actually positively OVERWHELMED by a situation that could have turned out very differently! This site will be my 'go to' for any home decor needs I wish to fulfill! Matt and Robert were exceptional in providing assistance! This is a GREAT business and I would not hesitate to order from them again!! GREAT JOB Incredible Rugs and Decor!! YOU ROCK!!!!!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“great quality rugs and great customer service”
Helpful Report
Posted 6 years ago
Patricia D
Verified Reviewer
“I was a bit leery about buying a rug online from a company I didn't know, but yours had good reviews so I went for it. Several years ago I bought an OW Kharma from a local store. Recently we rearranged our furniture and decided we needed the rug to be bigger. I found the same rug, 465J4, in the size I needed in your listings and placed my order. I was surprised at how quickly my rug arrived. Even more surprised to have a pad included, and completely satisfied with the products you sent. And, I think the price was about the same as what I paid for the smaller rug locally. Now my living room looks great, and my daughter is using the smaller version in her room. Win, win, and win again!”
Helpful Report
Posted 6 years ago
Lois W
Verified Buyer
“Found just what I was looking for❤️”
Helpful Report
Posted 6 years ago
Ruth M
Verified Buyer
“The customer service person Matt was fantastic. He helped me with my return and helped me search for a new rug.”
Helpful Report
Posted 6 years ago
Pat B
Verified Buyer
“I was looking for mid-century modern, and Incredible had just what I wanted. Even in the time of Covid, the rug and pad arrived EARLIER than expected. Customer service is the best -- responsive, personal. Thank you, Incredible!”
Helpful Report
Posted 6 years ago
Amy M
Verified Buyer
“The company worked for my business. They matched a sales price I found with another company and applied their 112% guarantee. This made the rug affordable. It also arrived within a week. Luckily the rug worked with the colors in my room and I didn’t have to worry about returns/exchanges.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“It’s easy to find a rug by the color you need. Good quality, large selection and great customer service.”
Helpful Report
Posted 6 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,059 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request