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Incredible Rugs and Decor Reviews

4.7 Rating 4,041 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,041 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Amy M
Verified Buyer
“The company worked for my business. They matched a sales price I found with another company and applied their 112% guarantee. This made the rug affordable. It also arrived within a week. Luckily the rug worked with the colors in my room and I didn’t have to worry about returns/exchanges.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“It’s easy to find a rug by the color you need. Good quality, large selection and great customer service.”
Helpful Report
Posted 5 years ago
Paula K
Verified Buyer
“I was notified early this week and asked to select a delivery time. I selected the time, arranged my schedule to accommodate the delivery window of several hours and it never showed up. I called the number provided by the delivery service and was told the rug would not arrive for two more weeks. I read the notification I received via text. I was put on hold and when they returned was told they needed to reschedule for Monday (next business day). I will again have to accommodate the wide delivery timeframe of several hours. Sometime between 8 a.m. and 2 p.m. is unreasonable and not showing up at all after I've waited six hours unacceptable!”
Helpful Report
Posted 5 years ago
We're sorry to hear about the Shipping Carrier delivery issues. It sounds like the SEFL Freight Terminal in Madison, AL is having a driver/truck shortage. We'll reach out to the terminal there to see if we can expedite the delivery. Thank you.
Posted 5 years ago
Melissa G
Verified Buyer
“Shopping was a breeze and the communication process was beyond outstanding. The quality of the rug is outstanding!”
Helpful Report
Posted 5 years ago
Lovia B
Verified Buyer
“Very pleased with service”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Beautiful product and the packaging was superb. They kept in touch to let you know when the product would arrive. I would say excellent customer communication and service. Want to order more from a company this responsible.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Very fast delivery. Great quality and perfect for my living room.”
Incredible Rugs and Decor 5 star review on 2nd October 2020
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“It couldn't have been a better experience! Shipped so quickly and the rug is beautiful!”
Helpful Report
Posted 5 years ago
Patricia R
Verified Buyer
“5 stars all around. Easy shopping online, good communication, delivery was expedient, product (rug) is great quality. I plann on shopping here from now on and refer my friends and family.”
Helpful Report
Posted 5 years ago
Mary V
Verified Buyer
“Great customer service. Heather followed up as requested within minutes letting me know when my carpet would arrive. I look forward to receiving it next week!”
Helpful Report
Posted 5 years ago
Kim B
Verified Buyer
“Order shipped very quickly”
Helpful Report
Posted 5 years ago
Gerre W
Verified Buyer
“I have purchased four rugs from Incredible Rugs and Decor. Site is easy to navigate and customer service is top notch.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great company”
Helpful Report
Posted 5 years ago
LIndy
Verified Reviewer
“10 stars if it was available! Quality product. I bought 2 rugs loved them so much bought 2 more. Colors are true to picture. Customer service was exceptional. Prompt delivery! So happy with them.”
Incredible Rugs and Decor 5 star review on 1st October 2020
Helpful Report
Posted 5 years ago
Maria N
Verified Buyer
“Received rug as soon as it became available. Great customer service.”
Helpful Report
Posted 5 years ago
Susan K
Verified Buyer
“I've been waiting for weeks for a certain rug that has been out of stock everywhere. When Incredible Rugs notified me it was back in stock, I grabbed it. I got a good price and fast shipping. I love the rug and want another one, but was disappointed to find it is out of stock again! But this time I pre-ordered another one, because I now have the confidence that I will get it the fastest from this company! Thanks!”
Helpful Report
Posted 5 years ago
Michelle M
Verified Reviewer
“I ordered 2 9X12 rugs and one 9X12 rug pad. All three were delivered timely and in great shape - with Free Shipping. Only one of the rugs worked with my decor, so I had to return the second rug. It took over a week to get some sort of "return authorization code" from the rug maker, Safavieh. Unfortunately it's not as easy to return a rug as it is to order a rug. The cost is anywhere from $215 to over $300!!!! And they recommend you insure it. Nowhere on this website are you aware of this exorbitant return fee. It's like I purchased another whole rug!!! Never again! MMC”
Helpful Report
Posted 5 years ago
Jan R
Unverified Reviewer
“WE LOVE this rug. The colors are so rich. We have it in our entryway. We bought a smaller version of this rug (which we have in front of our fireplace) a few years ago at a craft shop. So it pulls the entry way and living room together with rugs that match. I loved the colors so much, I used the info on the back of the older rug and WALLA found our new rug on your Web Site. Were we lucky. The colors on the web site were perfect, so we didn't get a rug that looked entirely different when it arrived. I will NEVER shop for rugs at a store ever again...Your web site is absolutely fantastic.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“This is my second purchase from Incredible Rugs and Decor! I can't wait to get my rug! The first purchase went so well - very professional and quick! Their prices are the best too!”
Helpful Report
Posted 5 years ago
Kristie R
Verified Buyer
“So much to choose from. Delivery swift and product absolutely gorgeous! I will shop here again for sure!”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,041 reviews
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