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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Robert F
Verified Buyer
“Matt has been our salesman every time we called. He has a pleasant personality, knows his inventory and is great to work with. The carpet we purchased initially was disappointing as it looked nothing like the picture on their web site. However, we found another location in our house where we could use it. We continue to do business with this company because of the great customer service and quality carpets they offer. Thanks Matt!”
Helpful Report
Posted 5 years ago
Mary L
Verified Buyer
“Excellent experience navigating the site. Excellent descriptions. Check out process very easy. Thank-you”
Helpful Report
Posted 5 years ago
Kim M
Unverified Reviewer
“We love our rugs. We had previously purchased a large area rug & runner from a local furniture store & then found you on-line with the exact rugs and ordered 2 more small rugs & a second runner. They are beautiful & the quality is wonderful!”
Helpful Report
Posted 5 years ago
Sherry V
Verified Reviewer
“I am very happy with my rugs. They even arrived quicker than I expected. I will make more purchases from you in the future.”
Helpful Report
Posted 5 years ago
Patricia M
Unverified Reviewer
“Love my new bench! It fits perfectly into the décor of my room. Ms. Griffin found the right color and size for me. She was extremely helpful. It was delivered quickly and packaged very well. Thank you”
Helpful Report
Posted 5 years ago
Maria R
Verified Buyer
“Both Heather and Robert provided with exceptional customer service! They went above and beyond to help me find the perfect rug for my bedroom!”
Helpful Report
Posted 5 years ago
Linda R
Unverified Reviewer
“The rug is beautiful and works perfectly in my sunroom. So convenient to have a rug delivered than lugging it home from Macy’s where I had first seen it. Pad gift was also very much appreciated. Thanks”
Helpful Report
Posted 5 years ago
Betty Q
Verified Buyer
“Good service. Very pleased with quality of rug and price.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Heather was very helpful and we received our sample rugs expeditiously.”
Helpful Report
Posted 5 years ago
Kim B
Verified Buyer
“Fast service fair price”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Easy to navigate through the website. I found what I wanted quickly. I also found out through comparison shopping, that Incredible Rugs had the best prices.”
Helpful Report
Posted 5 years ago
Kim H
Verified Buyer
“Was happy to find what I needed and be able to see it in my room, that helped lock in my decision.”
Helpful Report
Posted 5 years ago
Suzanne D
Verified Buyer
“Customer service very helpful.”
Helpful Report
Posted 5 years ago
Lori
Verified Reviewer
“Incredible Rugs and Decor had great customer service recovery. I was very upset when I left my last review, but I was immediately contacted by Matt and he straightened everything out and beat the Overstock price. I take back all the mean things I said. Thank you!!!!”
Helpful Report
Posted 5 years ago
Lynn C
Verified Buyer
“It was a great experience.”
Helpful Report
Posted 5 years ago
Diane M
Verified Buyer
“Matt has been wonderful to work with. Excellent customer service and we love our runner! Waiting to receive our 8 x 10 rug next.”
Helpful Report
Posted 5 years ago
Sandra M
Verified Buyer
“I have been communicating with Matt and he has been wonderful. He is personable, professional and answers all questions without hesitation. There was a mix up with the samples ordered and I am still waiting for one to arrive. However Matt assured me that the rugs I ordered would be shipped as soon as possible after I have had a chance to view the sample. I will order from this company again...it has been a good experience!”
Helpful Report
Posted 5 years ago
Sylvia B
Verified Buyer
“The rug we ordered is lovely.”
Helpful Report
Posted 5 years ago
Veneda S
Verified Buyer
“Very friendly and very helpful”
Helpful Report
Posted 5 years ago
Myrna C
Verified Buyer
“Very goods service!!🤗”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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