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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Deborah H
Verified Buyer
“Dealing with the site is great. The only negative is that they charge you for the rug before it ships”
Helpful Report
Posted 5 years ago
Pat E
Verified Buyer
“It was so easy to find product I wanted, and place order. Good pricing too, and great followup to confirm order, and process right away for shipping. Shipped out same day order was placed. Thank you!!”
Helpful Report
Posted 5 years ago
Karin G
Verified Buyer
“Service was excellent!”
Helpful Report
Posted 5 years ago
Mary M
Verified Buyer
“I'm very pleased with the good service from Robert. Thank you.”
Helpful Report
Posted 5 years ago
Roma
Unverified Reviewer
“The young lady who helped me was very patient and efficient. Confirming the order was not redceived on line, she quickly placed a new order and was very polite.”
Helpful Report
Posted 5 years ago
Lori S
Verified Buyer
“my Shopping experience was excellent. I found the interactive feature that let me see the different rugs in the room I was buying for to be extremely useful. This feature is what caused me to purchase the rug from you and not someone else. I purchased a different rug than originally expected due to this feature. I will return to your site to use this feature for future rugs I purchase.”
Helpful Report
Posted 5 years ago
Joseph M
Verified Buyer
“The Karastan rug I ordered came at 20 % off and with a pad at no charge. This was by far the best deal for this beautiful rug on the internet. The order shipped quickly with emails keeping me well informed along the way. Free shipping Thanks Incredible Rugs I will definitely be back Joe”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Had the rug I wanted. It was within my budget. Arrived quickly and very pleased.”
Helpful Report
Posted 5 years ago
Francie T
Verified Buyer
“Site is easy to navigate ... found what I wanted almost immediately.”
Helpful Report
Posted 5 years ago
Sara J
Verified Buyer
“I really enjoyed the selection. It is also pretty easy to navigate, even when you're not sure what you want.”
Helpful Report
Posted 5 years ago
Penny H
Verified Buyer
“Great customer service and beautiful rug. I am very happy with my purchase.”
Incredible Rugs and Decor 5 star review on 4th January 2020
Helpful Report
Posted 5 years ago
Tatyana T
Verified Buyer
“Beautiful, fast, efficient, professional!!!!!! N”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“The color, description, quality and measurements are all spot on! The prices can’t be beat. Would never hesitate to get any kind of rug from this online site and customer service is personal and knowledgeable. Great place to find what you need for any room.”
Helpful Report
Posted 5 years ago
Marcia S
Verified Buyer
“I appreciated getting the discount but I did not like being forced to take the $2. insurance fee as I didn't want it. Otherwise, all good. Marcia Sinkovitz, Newville, PA”
Helpful Report
Posted 5 years ago
We offer Route Shipping Insurance as a courtesy to our Customers; an inexpensive, optional layer of protection against theft, damage, and loss. This can be removed from any order, in the shopping cart. It is not mandatory, but recommended for large items and when delivering to a common area, such as apartments or condos.
Posted 5 years ago
Ruth J
Verified Buyer
“I love shopping on this site. Seeing the rug in your own room takes a lot of the guesswork out. The search parameters are plentiful. I would prefer to view the rugs a page at a time rather than loading more to the same page though. One long page makes it hard to keep track of where you are. It would also be terrific if you provided a way to save favorite selections. Still all in all, this is my go to rug store.”
Helpful Report
Posted 5 years ago
Laura V
Verified Buyer
“Very good quality. Fast shipping. Will order again from them.”
Helpful Report
Posted 5 years ago
Margo
Verified Reviewer
“The quality of the rug and its colors were better than expected.and delivery was faster than expected. So, I just ordered another of the same rug!”
Helpful Report
Posted 5 years ago
Gretchen A
Verified Buyer
“People at Incredible were wonderful. The 2 Karastan rugs with pads were delivered, and I just got everything arranged. I am soooo!!!! happy. The prices were fantastic with no shipping and no taxes. In addition, the 2 UPS delivery people brought them into the house with no problems. I am telling my friends about the company. It gets a "TOP OF THE LINE" review. Thanks, Gretchen Anderson”
Helpful Report
Posted 5 years ago
Nanette W
Verified Buyer
“What a wonderful experience! I was able to search my brand of choice (sutra) and my design with ease. I ordered and got assistance with my questions promptly! This is a great company!”
Helpful Report
Posted 5 years ago
Gabrielle N
Verified Reviewer
“I purchase an amazing rug from incredible rugs and decor. I found the same rug at a lower price and they went out of their way to accommodate me and credited me back the difference in price. Their customer service rep, Robert, was outstanding. I received my rug within 2 days from ordering. They are most helpful and professional. I highly recommend them for any of your interior needs. I will definitely use them again.”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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