Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,595 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,595 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 16th August 2025

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best prices around. Delivery always prompt and products arrive well packaged.”

Helpful Report

Posted 11 months ago

“Delivery always prompt and good products. Most insects also good.”

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Posted 11 months ago

“Very good, products came fast and good customer support if I need it.”

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Posted 11 months ago

“I have ordered for this site a few times and they have not disappointed me. I will order again in the future.”

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Posted 11 months ago

“Thank you internet reptiles, most accommodating and your communication was excellent. Delivery was as promised and your products are very competitively priced.”

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Posted 11 months ago

“Prompt accurate delivery and service.”

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Posted 11 months ago

“The live insects arrive in excellent condition. Well packaged. Good value for money.”

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Posted 11 months ago

“Fast service well packaged will definitely use this site again”

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Posted 11 months ago

“Ordered the wrong items as the website directly me incorrectly, had to send some bits back. Annoying process where you have to email first, no way to do it online. Put on the email how the website directed me incorrectly so ordered the wrong stuff, that bit was ignored when they replied and I was just told how to return. I then had to pay £9 to post back. Will never use this apparent online company that don’t even have a decent return process”

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Posted 11 months ago

“Great quality products and amazing prices, good vairty of stock”

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Posted 11 months ago

“Item is a present so hasn't been used yet but service was quick and efficient. I would definitely order from Internet Reptile again and have already recommended them to a number of friends”

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Posted 11 months ago

“Came in good time but badly packed and one of the jars of tortoise pellets had emptied into the box which meant they went everywhere when I opened it. Not a bad review as I don’t know how it was handled by the couriers but obviously not great for me.”

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Posted 11 months ago

“Items were delivered quickly and arrived in perfect condition. I ordered 3x 3L braplast and will definitely be ordering again, order process was very easy and email updates for dispatch and delivery were a great touch making sure I could be home to receive the order”

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Posted 11 months ago

“Speedy delivery and well packaged”

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Posted 11 months ago

“Cant comment on items as for a family member, but the service and postage were both extremely quick at getting the items to me. Thank you”

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Posted 11 months ago

“Great and fast delivery”

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Posted 11 months ago

“I’ve ordered quite a few times and have always been happy with my purchases.”

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Posted 11 months ago

“Great supplies”

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Posted 11 months ago

“Products great value for money , but customer services is shocking 4 emails plus messages on website , not good .”

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Posted 11 months ago

“I ordered sphagnum moss and with all substrate, it needs to be frozen or baked to ensure mites are not in the moss. However, upon opening my bag of moss I found several spiders inside. I felt absolutely awful as I was in the process of baking the moss, I can’t understand why such a big company isn’t doing something to ensure small critters aren’t harmed or LIVING in what they sell!”

Helpful Report

Posted 11 months ago

Internet Reptile is rated 4.8 based on 12,595 reviews