ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,499 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UK Mail are the most inefficient company I have dealt with. My package was not delivered, I was told it was left in the porch, I do not have a porch, then I was told it was left outside my house, it was not. I attempted to contact UK Mail all day and only managed to speak to someone on two occasions, once I was told someone would ring me back, they did not then I was told the driver would ring me and deliver the package - no call no package. The package was for a special birthday tomorrow!”

Helpful Report

Posted 10 years ago

“Very very poor. Claimed they had tried to collect a parcel when they hadn't. Claimed they had tried to deliver the same parcel when they hadn't.Attempts to telephone them are a waste of time and money, they keep you hanging on for several minutes and then cut you off. Do not use, there are loads of cheaper and more reliable couriers around.”

Helpful Report

Posted 10 years ago

“My parcel was posted next day delivery, I didn't receive this until a week and a half later, when the seller contacted you, you didn't have a reason for this and reassured her it would be out first thing Monday morning this wasn't the case, again was late and was finally delivered on Tuesday ...”

Helpful Report

Posted 10 years ago

“Firstly I would like point out I did not request or want you to deliver a parcel if there was no answer and to leave it behind a bin which has access to any public members who can help themselves to a nice new parcel,more importantly I do not like a company who do not take care with parcels because upon opening this parcel four of the glass bottles were completly shattered and cracked and not suitable for anything,now if you think that is good service then clearly you need to retrain into another business. I hope that makes my position clear I will never use your service for anything ever again.”

Helpful Report

Posted 10 years ago

“I paid £1 extra for an address label to be delivered by driver collecting the parcel, but when he came the driver did not supply any label and said 'he didn't do paperwork' and left without providing the address label I'd paid for or any receipt. I hoped he was actually the bona fide collection service agent and that wouldn't be the last anyone would see of the parcel. The parcel did not arrive at destination on specified day, and when it came late, the contents were badly damaged. I have made several attempts to contact customer services to discuss, but cannot get through by phone (placed in a queue for 10 mins on 3 occasions now), and my email enquiry has still not been acknowledged. About as poor as a customer experience can you can ever get!!. If I Post Parcels are reading this, perhaps they could kindly get in touch!!.”

Helpful Report

Posted 10 years ago

“Was out for delivery in Saturday Called to find out what happened when tracking out for a 2nd attempt Told driver said can't gain entry On his way left him voicemail with contact details Turned Monday Told me he had a logistic issue and could fit 3000 parcels in his van Useless service Driver is a liar and a moron Will never use service again”

Helpful Report

Posted 10 years ago

“Paid for next day and it took 4 days to come. Paid £60 for gazebo I needed Sunday and now have something I can't use as to late, had to pay out f”

Helpful Report

Posted 10 years ago

“I got the pick up address wrong by one building, but the pick up never called the number which was right they just said not open. Communicating with ipost who for some reason don't like phones is frustrating to say the least. My good were picked up 3 days late and delivered 4 days late so a week passed and I booked next day...enough said.”

Helpful Report

Posted 10 years ago

“Needed a Sat AM delivery that was really urgent, it didn't happen and couldn't contact anyone, turned up too late.”

Helpful Report

Posted 10 years ago

“APPALING AND TERRIBLE SERVICE! I SPENT OVER £80 TO HAVE JUST 20 SMALL PACKETS DELIVERED BY UKMAIL/ IPOSTPARCELS, AND WHEN THE DRIVER COLLECTED MY PARCELS AND SCANNED THEM, HE THE JUST PROCEEDED TO JUST THROW THEM ONTO THE ROUGH PAVEMENT OUTSIDE, I HAD TO KEEP GOING UPSTAIRS TO HAND HAND THE REST DOWN TO HIM AND WHEN I COME DOWN AGAIN I NOW SEE THAT ONE OF MY VERY WELL SEALED NEW BUBBLE WRAP PACKETS HAS BURST OPEN SENDING THE CONTENTS FLYING EVRYWHERE !!!! I THEN HAD TO GO AND RE-PACK THE PACKAGE, AND WHEN I COME DOWN I NOW SEE THAT ALL MY NEW PACKETS HAVE TEARS AND MINOR HOLES IN!! THIS IS AN OUTRAGE! I CONTACTED IPOSTPARCELS ABOUT IT 3 DAYS IN A ROW NOW AND THEY HAVE DELAYED PACKAGES OF MINE SO I KNOW THERE ARE SOME VERY DAMAGED ONES AND I KNOW THAT THEY ALSO KNOW, BUT NOW THEY ARE WITHHOLDING THE INFORMATION FROM ME !ON THE PACKETS BECAUSE IVE ASKED FOR REFUNDS IF THEYRE TOO BADLY DAMAGED. [!! AND THEY HAVE NO CONATCT PHONE SO YOU HAVE TO WASTE TIME FILLING OUT NUMEROUS FORMS TO CONACT THEM AND THEN THEY DONT EVEN GET BACK TO YOU AND REPLY THEY HAVE BEEN OF NO HELP AT ALL!!!!!!!] AND THIS IS ESPECIALLY BAD BECAUSE I HAVE SOLD THESE PRODUCTS ON EBAY, SO I NOW HAVE TO TRY AND EXPLAIN TO PEOPLE WHY THIER STUFF HASNT ARRIVED, AND ALSO I DONT WANT IPOSTPARCELS TO SEND ANY DAMAGED PACKETS AS THIS WILL BE REFLECTED ON ME BY MY EBAY CUSTOMERS AND THEY WILL LEAVE BAD REVIEWS ABOUT ANY BAD PACKAGING OR LATENESS, BUT STILL I HAVE HAD NO REPLY FROM THEM, THEY ARE USELESS!!! [WITHOUT DOUBT PROBBABLY THE WORST SERVICE I HAVE EVER USED, VERY UN ACEPTABLE!!!]”

Helpful Report

Posted 10 years ago

“I have not received a parcel. It was supposed to be delivered to 65 tickfield avenue. Southend on sea and my daughter in law says it hasn't arrived. Can you confirm the address sent as I am away in holiday in France.”

Helpful Report

Posted 10 years ago

“I waited in home all day for my parcel and checked the delivery slot online only to be told that at first it was delayed and then put out for delivery the following day,yet the parcel should have been delivered within 24 hours. I subsequently called UK Mail and they said the driver attempted delivery but the house was inaccessible and he left a card (total and utter rubbish) This was a total inconvenience to me and I had to book an extra day off work...AVOID!”

Helpful Report

Posted 10 years ago

“NEVER USE!! I paid extra for a collection time slot and for a delivery time slot - both of these were missed... by 4 days! The tracking said it had been collected - however it hadn't; I then cancelled the order as the customer service was uselss, yet they still collected it - obviously their system does not work. When I did contact to ask where my parcel was and when it was to be delivered they didnt even know they had it - I eventually received my package (damaged) 4 days later. No refund or apolagy. Awefull service!!”

Helpful Report

Posted 10 years ago

“If I had to rely on your services, I still wouldn't have my parcel. I received an email 10 prior to the start time period of my parcel arrival. The day after, I still hadn't received my item, so I went to my email & tried to track it. You website is actually really pathetic. After a frustrating 1 & 1/2 hrs I decided to leave it. When I went out later that night I actually saw my parcel in a neighbours house, that we don't actually speak to. So I knocked & asked for it, & was told there was no parcel. I asked what the one in there window was, with my name and address on it, then it was handed to me. In actual fact the parcel was delivered to someone else & the calling card was posted to the neighbours that had picked it up. My correct name & address was stated clearly! Totally incompetent! That's how I describe ipost”

Helpful Report

Posted 10 years ago

“This parcel was dispatched by the supplier on the 16th June and it is now the end of July where has this parcel been sat for a month and why is it being delivered a month and a half later? Feedback from your side would be greatly appreciated.”

Helpful Report

Posted 10 years ago

“It was a fish tank, it was smashed. Say no more!!!”

Helpful Report

Posted 10 years ago

“Have not recieved my parcel??”

Helpful Report

Posted 10 years ago

“Parcel was left on my doorstep with no delivery card left absoloutly disgusting not very happy at all !”

Helpful Report

Posted 10 years ago

“I have been regularly sending 4-5 record players a week via Ipost but in past 6 weeks they have managed to cause damage to at least 5 of them, These are all well packed inside and out using large double wall boxes, This has cost me about £900 in the last 6 weeks in returns and postage One customer who returned one record player to me saw the driver throw it into his van. All my parcels are marked fragile I suppose this does not means anything to Ipost staff. A few weeks ago I did message Ipost with my concerns using there Contact form on there webpage but no one at Ipost has even bothered to respond to this. I think I will have to go to court to take a small claims action against them. IF THE QUESTION IS "DO I RECOMMEND IPOSTPARCELS" THEN THE ANSWER IS NO!!!!!!! i THINK ITS TO SAY GOOD BYE TO IPOST & HELLO UPS”

Helpful Report

Posted 10 years ago

“Was sent next day delivery on Thursday. Waited all day Friday for it and nothing. Turns out it was at the depot but had not been loaded for delivery. Would not deliver on Saturday (as it wasn't a Saturday delivery) so had to go and get it. Asked to fill in a complaint at the depot, told it wasn't possible and to call to call customer services....”

Helpful Report

Posted 10 years ago

ipostparcels is rated 1.6 based on 2,499 reviews