Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.57

4.6 Rating 2,858 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and best prices compared to using local post and you get instant quotes for courier collection or drop off services. I never have problems with tracking my packages. I will definitely continue using irish parcels for courier services.”

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Posted 8 years ago

Thank you very much for your review, we really appreciate it.

Posted 8 years ago

“Driver Never Collected, had to call, but resolved quickly after that.”

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Posted 8 years ago

Thank you very much for your review. Please accept our sincerest apologies for any inconvenience caused due to the late pick-up. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“The customer service was excellent, really quick to solve an issue.”

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Posted 8 years ago

Thank you so much for your review, Desmond.

Posted 8 years ago

“Excellent service. Quick and efficient. However one suggestion is to give regular summary information regarding the transport of the parcel.”

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Posted 8 years ago

Thank you very much for your review. We provide up to date online tracking with every one of our shipments, this information can be found in your shipment confirmation emails and can also be found by logging into our account on our website and clicking "My Orders". We hope this helps for next time.

Posted 8 years ago

“Service was efficient and cost effective. I was very confident that my parcel would arrive in good condition and on time as it did.”

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Posted 8 years ago

Thank you very much for your review, Catriona. We really appreciate it.

Posted 8 years ago

“Parcel was packed on Thurs (23rd Mar) and ready for pick up next day but was not collected until mon 27th. Expected delivery date 29th Mar in Germany only to see that it is still in the UK on this date so looks like it will be Mon 3rd April before it arrives. 10 days Dublin- Germany not what was promised. I know not parcels.ie fault but GLS.”

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Posted 8 years ago

Thank you for your feedback, Eoin. We are very sorry for the issues you experienced with your shipment. Although 97% of our collections take place on the expected date, we recognise that factors beyond our control may cause delays. I cannot see that you were in touch with a member of our support team about this however, collections that fail are not automatically rebooked, and you must contact to arrange another collection. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment please contact us and we will be more than happy to help.

Posted 8 years ago

“The Irish Parcel and GLS were perfects!”

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Posted 8 years ago

Thank you so much for your review, it is greatly appreciated.

Posted 8 years ago

“Very impressed with your service my daughter has received her parcel in Melbourne and it was not left me a week ,also so handy went online booked and paid at 8am ,TNT rang me before lunch and had it picked up after lunch ,the guy was very helpful and checked Wii the paperwork for me as I had never used ye before , would definitely use this again and highly recommend you ,Ann.”

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Posted 8 years ago

Thank you very much for your review, Ann. We're delighted that Irish Parcels could help!

Posted 8 years ago

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Posted 8 years ago

Thank you very much for your review, Ann. We're delighted that Irish Parcels could help!

Posted 8 years ago

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Posted 8 years ago

Thank you very much for your review, Ann. We're delighted that Irish Parcels could help!

Posted 8 years ago

“The parcel wasn't picked up on the day it was booked for and I was not informed. However when I rang all the staff were helpful - whilst I appreciate a driver might not be able to make every pick up on the designated day it would have been helpful if I had been informed. All other aspects of the service were excellent.”

Helpful Report

Posted 8 years ago

Thank you very much for your review. We are very sorry that your item was not collected on the expected date. Although the vast majority of our collections take place on the expected date, we recognise that factors beyond our control may cause delays. We are very sorry that the driver ran out of time to fulfil this pick-up on the expected date - this is something that is rare, and unfortunately we are not notified when an issue like this occurs. As stated in our Terms and Conditions, collections that fail are not automatically rebooked and you must contact us to arrange another collection - however, we do appreciate your feedback on this. I can see that you were speaking with Jodie from our customer support team who arranged for the item to be collected on the following day. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“Well i wasted €20 trying to ring and see why deliveqy man didnt come when they where meant to he never came and didnt txt me to tell me he wasnt”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the issues you experienced with your collection. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that factors beyond our control may cause delays. I can see that unfortunately the driver ran out of time on the expected collection date and was unable to fulfill this pick-up. We are very sorry about this. I can see that, after speaking with a member of our customer support team who worked to resolve this issue, the item was collected the following day. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“I was very happy with the online booking and payment service this was all very easy to negotiate. My parcel was collected on schedule on Monday 20/03/2017 at approximately 12.30 and I was very happy. To my surprise the following day I was contacted again to make arrangements for collection and when I said my package had been collected the previous day as scheduled I was informed it had not been scanned and was assured of a call back to let me know what had happened. After several hours of waiting for call back and being unable to tract my package online I rang back and was told that my numbers were invalid/no working. I was again promised a call back to let me know where my package was. As this was a very high cost item I was very alarmed. I was able to provide TNT with my customer number etc and the name and contact number of the person who collected my package. I did not receive a call back to inform me my package had been found. My package was collected from me on Monday 20/03/2017 at 12.30pm approximately and I was unable to track it until 17.13pm on Tuesday 21/03/2017. My package was missing for a total of 29 hours. Having paid extra for 2 day delivery my package did not arrive for 3 days. My parcel arrived at its destination in perfect condition. Regards Marcella”

Helpful Report

Posted 8 years ago

Thank you for your review, Marcella. We are very sorry for the issues you experienced with the tracking information - I cannot see that you were in contact with our customer support team about this, and so we apologise on behalf of our courier that you feel let down in regards to the support provided. We believe that this was simply a technical error with the real time tracking information, as we can now see via TNT's tracking that the item travelled safely through the courier network, and did not appear to be missing at any stage. We also apologise that your shipment arrived a day later than the expected date - although the vast majority of our collections and deliveries take place on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. We recognise that factors beyond our control may cause delays. I can see that the shipment experienced a small delay prior to reaching its final destination. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“Customer service excellent and the driver was pleasant. My first parcel so it wasn't perhaps helpful that the driver couldn't check the paperwork I had downloaded to make sure it was all in order; it was! He also didn't realise that he had to sign at collection so my parcel was collected by someone I didn't know and I then had no record of him actually collecting it! There was also some discrepancy not of my doing so the parcel wasn't collected when it should have been and then we hit Paddy's weekend. However, I would use your service again as the support team were exemplary.”

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Posted 8 years ago

Thank you very much for your feedback, Kerry. We are very sorry for any issues you experienced with your collection. I can see that Caitriona from our customer support team worked to resolve these issues and made sure everything was in order with regards to the paperwork. Again, we sincerely apologise for any confusion or any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“very quick response.. very helpfful”

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Posted 8 years ago

Thank you very much for your review, David. We really appreciate it.

Posted 8 years ago

“Very efficient and cost effective for despatch from Ireland but took over a week and several phone calls after arrival of parcel in Barbados before receiver notified and then it had to be collected from airport. I will use Irish Parcels again.”

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Posted 8 years ago

Thank you very much for your feedback. We are very sorry for the delay with your shipment. Although the vast majority of our shipments arrive on the expected date, we recognise that factors beyond our control may cause delays. Unfortunately, this delay was due to the customs clearance process. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“Irish parcels gave an excellent service. The parcel was delivered ahead of time & was very easy to track”

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Posted 8 years ago

Thank you very much for your review.

Posted 8 years ago

“Quick and efficent service. Good value for money will be using this service again in the future”

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Posted 8 years ago

Thank you very much for your review, Deborah. It is greatly appreciated.

Posted 8 years ago

“I found the service very reliable. Though my consignment was sent via TNT, I was able to track it better on irishparceles.ie than TNT website. Furthermore, the price was very competitive.”

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Posted 8 years ago

Thank you so much for your review, we really appreciate it.

Posted 8 years ago

“Very quick and efficient service. Pleasure to deal with.”

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Posted 8 years ago

Thank you so much for your review.

Posted 8 years ago

Irish Parcels is rated 4.6 based on 2,858 reviews