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Isle Blue Reviews

4.7 Rating 786 Reviews

94 %

of reviewers recommend Isle Blue

Company Reviews

Product Reviews

4.7

Based on 786 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 4th April 2024

Isle Blue 5 star review on 4th April 2024

Isle Blue 5 star review on 3rd April 2024

Isle Blue 5 star review on 3rd April 2024

Isle Blue 5 star review on 3rd April 2024

Isle Blue 5 star review on 3rd April 2024

Isle Blue 5 star review on 29th March 2024

478

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was mostly smooth and went well except for when we were billed a service fee for our last payment by credit card that we were not aware of - it was $160. This was not clear when we made the initial payment and reservation. The concierge services did not go as well as we thought with pre-stocking and car rental.”

Posted 1 year ago

“Fantastic Villa for 14 people with a great location (best in Sint Maarten) the view is amazing, the staff is very helpful”

Isle Blue 5 star review on 6th March 2023

Posted 1 year ago

“We had a family reunion of sorts... my wife and I, our two adult daughters and spouses and two small grandchildren aged 4 and 1. The house is beautiful with more than enough space for all of us. The pool was great--- very clean and well-maintained! We took advantage of both the canoe and paddle board. We took the canoe across to the other side of the bay where there was a great chance to explore the plant and animal life! The water is best for those activities, less so for swimming. The beach area was very clean and nice. There are some very nice beaches very close by also. One thing to keep in mind is that there may very well be a surcharge for air conditioning-related electricity usage. We were thoughtful (though not obsessional) about our AC usage, making sure to turn it off at night (We were there in March and the nighttime temp was pretty cool... no need for A/C.) At check out, there was an $85 surcharge based on our usage at the end of a one-week stay. (The concierge comes over at check out time to check the meter.)”

Posted 1 year ago

“Our family had a wonderful vacation at Sunset Close due to all of Stephanie's help ahead of arriving in Providenciales. She made sure all of our needs were met while traveling with a one-year-old and four-year-old. Many thanks to Stephanie. Dineesh was also most helpful in her responses to my texts! The reason for the four stars was our concierge Julian. While he met us for check-in, he was rushed and constantly checked his phone. Julian walked me and my son-in-law through the villa at a hurried pace. We were grateful for the Sunset Close Binder as that provided us with guidance for staying at the Villa. When we were leaving, Julian just came and checked the electric meter and departed. We would have expected him to come in, check and see how our stay was etc. That said, the Villa was amazing - the kitchen had everything we needed to prepare meals. The bedrooms were gorgeous, the beds were most comfortable. The bed linens were soft, the bath towels and beach towels were plentiful! The mid-week cleaning was very thorough. Most of all the pool and the views were stunning. Sunset Close is a gorgeous place to spend time in Provo!”

Posted 1 year ago

“The only other complaint was we never met the local concierge. The person that took us through the home went fast and I didn’t catch half of what he gave for information. We did have contact with Sally on a couple of occasions and she did arrange taxi for us. And called at the end of the week. We are a self sufficient group and made a lot of our own reservations. However, we did think we would meet with her at least once.”

Posted 1 year ago

“Our experience with Isle Blue has been excellent, from the booking process to concierge to any follow up items. We will continue to use them wherever the properties meet our family plans.”

Posted 1 year ago

“I was disappointed in the the lack of support and communication provided.”

Posted 1 year ago

“We booked a stay at Villa Amalia on St Maarten and the experience was amazing. Prior to leaving, Mary helped organize all of the information needed to prepare for our groups stay, and once our trip approached and we were on the island Mehdi was excellent at helping arrange for transportation, excursions, and ensuring we were well taken care of. I can't thank the team at Isle Blue enough for helping to make my wife's birthday celebration an unforgettable vacation!! And I cannot forget about the truly marvelous staff at the house (Nadia, Chef T, Chef Nivola, Christine, Suzie, Dayana, and Mr Hodges) who were all amazing by going above and beyond to ensure we were well fed, well taken care of, and having the time of our lives!!”

Posted 1 year ago

“Isle blue great service”

Posted 1 year ago

“Responsive, helpful, communicative, easy to work with.”

Posted 1 year ago

“Amazing stay at Mes Amis! So many spacious and clean rooms, breathtaking views, excellent service. We didn’t want to leave!!”

Isle Blue 5 star review on 26th February 2023

Posted 1 year ago

“Celeste was very kind, warm, professional, attentive, and consistent.”

Posted 1 year ago

“The trip was wonderful, The house we great and the staff on the ground was great. The pre trip "concierge service." was weak at best and not concierge service, but more of a "you can do that through our website" process. 2 examples. We wanted to book multiple massages at the same time. The site won't let you do it. So time wasted trying to book, then multiple emails back and forth to get it booked. Second issues. Days before trip, received email that we need house insurance. I pick the level of insurance and checked out. The next day I got another email saying I had to pick the next tier because of the house level. Yet again logged in (with issues) and added the next level. Just clunky, why not prescribe the level required the first time. Lastly when we got home the charges we scattered out on our card, so trying to figure out what charge went to what was a process, vs just having an invoice or having all the charges come at once with a portfolio of charges. I'm not sure what value Isle Blue provided.”

Posted 1 year ago

Good day Thank you for your feedback and suggestions. We are grateful for ideas on how to improve our client experience. We are delighted to offer the best in class vacation planning and guest support platform in our industry. Along with offering the finest villas in the world, we offer clients the unique ability to plan out their vacation experience all on one platform in an efficient way that saves hours of planning. We offer extensive list of curated experiences and services to optimize the vacation experience. Guests can book fast track transfers, rental cars, transportation, chef services, in villa spa services, charters and fabulous experiences. it is our mission to provide the latest innovation and IT solutions to our guests that include complete control and real time access to vacation planning tools. We understand that certain unique circumstances may arise that require additional assistance and instructions that we provide may be overlooked. We have forwarded your comments to our Experiences team to find solutions for these unique circumstances and improve communications of instructions. Thank you once again for your insight. Happy travels.

Posted 1 year ago

“My husband dealt with the company and was satisfied.”

Posted 1 year ago

“Really wasn’t Isle Blue as much as property I rented. I stayed at Windjamner landing St. Lucia 3 bedroom Villa with ocean view. I could give you 10 reasons I was unhappy but I will start with number one. It is a 3 star property at best masquerading as a 4 star property. The particular Villa I stayed in was old outdated and partially obstructed view. Appliances were 1960 style with oven so old the dials were worn off so you couldn’t read writing. We had to ask for a coffee maker a hair dryer and what property doesn’t have USB ports in modern times. Tile was original but so scratched u almost couldn’t walk on it. Furniture was 1990 heavy dark wood that was out of style. One of major restaurants was being remolded and was closed. The food was average at best with two other restaurants just changing names at night same location. Ice maker never worked all week so staff brought us bagged ice. Air conditioner leaked and ran out on floor and we ran out of hot water when showering every night. Love the island and the people as well as staff but property at least my villa needs a major makeover. Forgot to mention last day that my daughters wallet was stolen from her bedroom. Luckily only one credit card which was easily cancelled and a small amount of cash. They asked if we wanted to fill out paperwork and report it to security but we were leaving that morning when she realized it was missing.”

Posted 1 year ago

“This was better than we imagined. The house was incredible and all the staff went above and beyond. Thank you!”

Posted 1 year ago

“Unbelievable vacation! The chef, staff, and property were incredible. Highly highly recommended”

Isle Blue 5 star review on 21st February 2023

Isle Blue 5 star review on 21st February 2023

Isle Blue 5 star review on 21st February 2023

Isle Blue 5 star review on 21st February 2023

Posted 1 year ago

“Great information before and after we booked. Helpful, no complaints.”

Posted 1 year ago

“For the most part I (we) were pleased with the Isle Blue experience. The property itself was excellent and in very good condition. The cleaning and mtc staff were friendly, and completed their work efficiently and professionally. We were slightly disappointed to learn that we could not use the kayaks on the open water but had to limit use to the Chalk Sound. Also the hot tub was no longer usable as a hot tub but rather as an ornamental piece. We were not told of this in advance. Also we were not told that in addition to the damage deposit with Isle Blue that we had to leave a 2nd deposit on behalf of the owner with the property manager. Again this was something we were not informed of. Otherwise a beautiful well appointed property. We would recommend the owners consider providing paddle boards for use in the main water system in addition to kayaks for use in the main water body.”

Posted 1 year ago

“The villa was exactly as advertised and the concierge service was excellent. I would definitely book through Isle Blue again.”

Posted 1 year ago

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Isle Blue is rated 4.7 based on 786 reviews