ISS Automotive Solutions Reviews

Name: ISS Automotive Solutions
Address: 9817 233rd Ave E Suite C, Bonney Lake, Washington
Rating: 4.84

4.8 Rating 3,653 Reviews

97 %

of reviewers recommend ISS Automotive Solutions

4.8

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ISS Automotive Solutions:

ISS Automotive has a passion for helping our customers solve the complex lifecycle challenges inherent in long-term vehicle service parts. With a focus on electronic and mechatronic components, our team offers multiple solutions to our customers, tailored to their specific needs. These solutions include component remanufacturing, contract manufacturing and aftermarket product line supplementation.

Founded in 1949, we have been distributing and remanufacturing electronic and mechatronic components for top automotive, off-highway, heavy-duty and commercial vehicle suppliers for 70 years. Our extensive knowledge of vehicle electronic and mechatronic components, combined with our engineering, project management and global sourcing capabilities, make us an ideal partner to help our customers solve their difficult lifecycle related service parts problems.

ISS Automotive Solutions 5 star review on 8th September 2025

195

Anonymous

Anonymous // 01/01/2019

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“Replacement instrument panel from ISS works great. Very good shipping and core return process. I would highly recommend ISS.”

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Posted 2 years ago

“Great product and fast shipping.”

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Posted 2 years ago

“Package was amazing, it was so beautiful unpacking, return the core was easy!! Recommend this cluster if your replacing your old!!”

ISS Automotive Solutions 5 star review on 28th January 2023

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Posted 2 years ago

“Was better than new!”

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Posted 2 years ago

“Awesome flawless purchase, so impressed. Thanks for your service.”

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Posted 2 years ago

“Website was easy. Shipping was quick. Unit was great and had no issues. The return process was great and they even email and remind you to return core. This is great for some of us forgetful people.”

ISS Automotive Solutions 4 star review on 27th January 2023

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Posted 2 years ago

“I had an intermittent (at very cold temp) failure on my Silverado 1500 instrument cluster, and decided to replace it. ISS was very easy to work with. When I got the model, there was an error in the programming, but the response to correct my issue was very very fast. I had to disassemble my dash again, but the customer service in resolving my issue quickly was commendable.”

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Posted 2 years ago

“Service was excellent and timely. The instrument cluster I received has resolved my problems at a very reasonable cost.”

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Posted 2 years ago

“I installed my refurbished QUE unit and it works better than when my unit was new ❗️”

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Posted 2 years ago

“SO FAR SO GOOD!!!!!!!!!!! GREAT PRODUCT!”

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Posted 2 years ago

“I know I can trust these people and the product, I always use their clusters. Scott, Precision Automotive Repair”

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Posted 2 years ago

“Always a great product and service”

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Posted 2 years ago

“Excellent product. Proper packaging. Prompt shipping. 2017 Cadillac ATS Cue complete module/screen/unit. Replacement works as new. Shipped item from ISS was plug and play. Hired an automotive radio/stereo/alarm facility to remove old unit and install ISS replacement unit. Was charged $50.00 for 1/2 hour labor. Well worth the install charge as I have replaced dash modules and radios in my Ford Taurus in years past. Sucessfully doing this with a Ford - yet one needs specialized plastic tools, 3 or 4 hands, be a contortionist, and a complete knowledge of how each wire connector snaps. Some push in. Some push out. Some push sideways. Some don't want to push/pull out at all. Did have to contact ISS by phone before order as had no clue what the Cadillac Cue system entailed. Prompt straight answers provided.”

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Posted 2 years ago

“I experienced the highest level of customer service satisfaction of any company I have ever done business with. You can talk with someone every time you call, and the staff is very knowledgeable about the products they represent. Special thanks to Jorge Formos for his help, research and continued returned calls to me for me to be able to purchase what I wanted”

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Posted 2 years ago

“One of the best experiences I've had in recent history. It took about 20 minutes to swap and I had the core on the way the same day. It was worth every penny.”

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Posted 2 years ago

“Great service and very speedy delivery. Item ordered exceeded my expectations. Would highly recommend them to friends And family”

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Posted 2 years ago

“Love having a bright dash cluster great refurbish Thanks Frank”

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Posted 2 years ago

“Very good service, new gauge cluster works great, fast shipping”

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Posted 2 years ago

“We ordered a instrument cluster for a car. It was perfect. They put the correct mileage in. Fast shipping We will definitely order from them again!”

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Posted 2 years ago

“This was the easiest ordering. I made a mistake and they quickly corrected it anf they double checked with me that they had the correct part. Kudos to a company that shows how customer service should be done. The return of the core was easy and full explanation of all the steps. . I would recommend them to anyone that needed vehicle parts.”

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Posted 2 years ago

ISS Automotive Solutions is rated 4.8 based on 3,653 reviews