Karen Millen Reviews

Name: Karen Millen
Rating: 1.33

1.3 Rating 536 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

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“Twice now I have been let down by Karen Millen and no Customer Service support. I ordered cream trousers, black arrived! The latest I paid for next delivery, special occasion, no show!! I”

Helpful Report

Posted 4 years ago

“I ordered a cream short sleeve blouse and a spotted blouse arrived. Awful quality. No phone number for customer services. So the blouse i wanted has now sold out. Wont be ordering from them in the future. I dont no whay had happened to this company.”

Helpful Report

Posted 4 years ago

“Since the time Karen Millen is sold, the quality, style, fit everything has to the dogs! It used to be so much better and now I don't even feel like visiting the website let alone buy anything! What have you done?!”

Helpful Report

Posted 4 years ago

“Worst online purchase I've ever made. I ordered two dresses of one color and it came in another. I had to print the paper to return the package by mail. It took a long time to refund and when it finally did, it returned less money than it was to refund. They were irresponsible and dishonest with me. Karem Millen from me you are free. I never buy anything online at this store again. I wasted my time and money.”

Helpful Report

Posted 4 years ago

“I can only agree, KM is now just awful. Bought a denim jacket and skirt, both far too big for my size, the jacket was ridiculously baggy, completely unwearable. Nevermind all this, it STANK! The smell was unbearable, like walking through the primark shoe section, just 10 times stronger. Wont return!”

Helpful Report

Posted 4 years ago

“I loved KM clothing back in the day when KM owned the company but ever since she sold out I’ve been very disappointed with the trashy new make !!! Will never purchase again and prefer to go on eBay and get an original at half the price !!!”

Helpful Report

Posted 4 years ago

“IF YOU ARE IN THE US DO NOT ORDER FROM THIS COMPANY, UPS WILL DEMAND HUNDREDS OF DOLLARS TO MAKE THE DELIVERY FOR BROKER FEES THE BRAND DOESNT PAY EVEN THOUGH YOU PAY THE BRAND FOR SHIPPING...”

Helpful Report

Posted 4 years ago

“Bought a black forever dress a few years ago that is absolutely perfect in every way. Now just recently when I also wanted to go for a off-white forever dress (same model), I feel like the quality is completely different. The fabric feels more cheap, same with the belt. No point in returning because of customs. So sad :(”

Helpful Report

Posted 4 years ago

“just received a wrap top purchased . cannot believe what i received . material is so poor . no point sending it back as wont get my money back and will be waiting forever . my advise do not buy from them .”

Helpful Report

Posted 4 years ago

“I used to love Karen Millen - they used to have beautifully made, classy and quality clothing which would last and be so true to size. But, ever since Boohoo took it over, it has stripped it of its quality and class. The sizing is completely all over the place, and the clothes are totally trashy and see through. I will never buy from them again - seems like they have taken the once gorgeous brand and using it to charge extortionate prices (which before, I would HAPPILY have paid for) for shoddy clothes. SO disappointed in the brand now - if you are going produce cheap clothes, then you need to charge cheap prices. What a shame!”

Helpful Report

Posted 4 years ago

“Over £750 taken from my bank account on 24/5/2021 and no confirmation/record of my order. Still no refund as of yet 25/6/2021 despite numerous promises. Disgraceful behaviour!”

Helpful Report

Posted 4 years ago

“I used to own loads of km dresses, but now when I browse in their website there are plenty of low quality dress, the fabric looks cheap and the colour is awful. The price is too high for a trashy. I won't have it even if its free”

Helpful Report

Posted 4 years ago

“The quality is appalling and material is cheap, it’s no better than ASOS clothing anymore. Such a shame it used to be 50% of my wardrobe. Boohoo have ruined a great brand.”

Helpful Report

Posted 4 years ago

“I use to purchase so many thing KM in store. just have a very bad experience with online. absolutely rubbish, the fabric is ok but lacking fabric, they done it like the chinese done their cloth, aboluetly horrendous, never again, rip km”

Helpful Report

Posted 4 years ago

“Sent my express package to us without proper customs clearance. When the customs agent first called me asking for my social security number, I thought it was fraud. Wasted time, no dress for an event, very bad experience. Unresponsive customer service unwilling to take responsibility for their mess up nor fix my problem”

Helpful Report

Posted 4 years ago

“Karen millen used to stand for high quality items and great service. Now it's really poor quality and bad service. For over ten years 50% of my wardrobe was Karen Millen. But for sure i will never buy a single item from this fake Karen Millen again.”

Helpful Report

Posted 4 years ago

“Returned my dress and after afew weeks they are saying they returned the money but money is not in my account... basically they stole my money! So so unhappy with their customer service never ever do shopping with these guys all they do steel our money!!”

Helpful Report

Posted 4 years ago

“Bought a dress from the Lydia Millen range and was really disappointed at the quality of the material and workmanship on the dress. I bought a Zimmerman dress at the same time of a similar price and it was very significantly superior. Such a shame as it looked amazing on Lydia but alas in real life it was far from it. Probably will not purchase online again altho Im hoping a refund will go thru ok and a bit annoyed I have to pay $15 for postage returns...if it was free I would probably try again.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM KAREN MILLEN, IT IS RUBBISH! The website crashes and the APP too, when you try to make a purchase and then takes your money! I have been charged 3 times nearing £4,000 (I'm like WTF). I have been chasing Karen Millen for my refund and have now raised a dispute with my bank (my bank is not making it easy for a refund either). It has been extremely stressful and infuriating. Karen Millen do not have a record of my order and they can not locate my money that has been taken from my account. I have been waiting for my refund week commencing 24th May and still haven't been refunded. The site is a CON/FRAUD and customer service is not helpful no contact number either. I should have looked at the reviews before buying. HUGE Mistake!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Seems like a few people have had the same experience as me! It's absolutely shocking.”

Helpful Report

Posted 4 years ago

“bad quality fabrics, far from what use to be in the past. they are producing cheap and selling expensive!!!”

Helpful Report

Posted 4 years ago

Karen Millen is rated 1.3 based on 536 reviews