Karen Millen Reviews

Name: Karen Millen
Rating: 1.33

1.3 Rating 533 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.3

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Karen Millen made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

Anonymous

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am going to leave the sliding quality of the clothes itself aside for the review because I think they have much bigger problems. I tried to purchase from KM online and on the APP, on both occasions, the transaction came up as an error, and the order disappeared from the basket. I tried again and again, then I gave up. Cut my losses and went to a different company. But then while checking my bank account these transaction has been registered! I contact KM. Their response was explaining that the transactions probably will bounce because indeed there was no order connected to them, and I shouldn't worry. (Mind you the money were blocked/pending and I could not use them, so KM holding my cash hostage...) After 2 days To my surprise, the transactions went through and KM successfully charged me over £1200 in total for no order!! Then I also noticed that these transactions were made in dollars!! (considering I am in the UK and I was on the UK sites how come the charge was in dollars??) Transaction in Dollars means that my bank charges me a fee for an "international" transaction!! I mean WTF have you done to KM???!!! It was a great company, and now it's completely falling apart. Customer service is nowhere to be seen either. NO phone number they say, oh wow... I would consider the false transactions as a serious breach of consumer's rights bordering with fraud. I understand that mistakes can happen and they most likely have bugs in the system, but companies of this size should not release any updates without testing them thoroughly first! It is irresponsible and reckless. Literally treating their customer like they piece of c**p. The way the management is dealing with it is just appalling, and I have a feeling that I will have to report them and to go through the bank to get my money back . Imagine if I am not alone, imagine how much money they collect and because it goes to their accounts they can use it as cashflow and for free, while innocent unsuspecting customers are left out of pocket for days. Refund will take some time to process, but meanwhile, they can use the cash...”

Helpful Report

Posted 4 years ago

“This company overcharged us £811.45 without a single notification. Unbelievable. Be careful when you put you bank account.”

Helpful Report

Posted 4 years ago

“I used to love Karen Millen, This is a horrible experience until today, Karen Millen silently charged our bank without orders confirmation or email information. Our card was overcharged, customer service is extremely slow. Block more than £600 of money, wasting time. I doubt if this is safe or not. Think twice before you put your bank on this website and app.”

Helpful Report

Posted 4 years ago

“Poor quality not what expect of this brand. Promised refund within 7days now told it will take 15days not good enough”

Helpful Report

Posted 4 years ago

“Absolutely terrible! I bought a Karen Millen dress last week and believed I would get the Karen Millen quality!!!! In 2021 the quality is absolutely trash and I had no idea is not the real brand anymore. They’re deceiving their customers and I’m so so dissapointed. Never again. Karen Millen brand died and I just wasted my money on a dress that should cost 20$ and not 160$! Do not buy from them!!”

Helpful Report

Posted 4 years ago

“Why are most dresses or tops 2 short or with no sleeves Most of us fat people hate are arms and knees, please educate these people to our needs!!”

Helpful Report

Posted 4 years ago

“I always bought KM with confidence because quality always been superb , I have classic LBD over 10 years old and still superb .... 2 weeks ago I bought pale pink trouser suit which was over £200 and I am absolutely shocked of the quality , I mean when you buy KM it’s about tailoring and superb fabrics but this suit is just shocking - after just one wear fabric loosened up etc !!! Disappointed”

Karen Millen 1 star review on 24th April 2021

Helpful Report

Posted 4 years ago

“Rubbish!!!”

Helpful Report

Posted 4 years ago

“Since Karen Millen got taken over by Boohoo they are trying to sell too many styles, the site is full of non-traditional KM styles and to be frank a lot of them are abit trashy and cheap looking. Yet they are selling at KM prices..£150 for a dress which is no where near the same quality as before. So very sad that the owners are trying to change the brand and cash in with cheap quality cheap style clothes”

Helpful Report

Posted 4 years ago

“I used to love Karen Millen, but after my last delivery I will never buy again. I have Karen Millen items which are 10 years old that are in amazing condition which I still wear now. Since boohoo took over this brand the quality has changed. The linings have gone, the material is thinner. They are still all dry clean only items but who wants to make the effort to go to the dry cleaners for cheap rubbish? I still do like the designs. So let down by the fabrics.”

Helpful Report

Posted 4 years ago

“I bought a dress from Karen Millen some months ago, thinking that it's the same quality KM dresses that I had bought before. This one was of very poor quality. They threads started coming out the first time I tried it on. I didn't know that Boohoo owns the brand now. I miss the original KM stuff.”

Helpful Report

Posted 4 years ago

“It is not KM !! Forget the brand which was once sophisticated and had KM brand style and quality - for the discerning shopper - and it was a pleasure to go into a KM store with helpful assistants to make you feel wonderful through the shopping experience. Now - forget the above words above - it’s NOT KM - mass produced rubbish with a KM label. KM you have lost lots of devoted loyal shoppers to the cheap market”

Helpful Report

Posted 4 years ago

“I used to love KM. Since the acquisition by boohoo I didn’t buy anything for obvious reasons, until now. I ordered a dress in three different colours because I loved the design; every dress varies in size even though they are supposed to be the same size but not only that, the material also varies from dress to dress. The same thing happened with another dress I ordered in two different colours - the material and size are totally wrong. Some of the materials are ok however some are primark quality, which is not what one would expect from KM especially given the price tag! I will most certainly not shot there again, it clearly isn’t KM anymore sadly .”

Helpful Report

Posted 4 years ago

“Ordered a faux fur coat that arrived in very poor condition. It was packed in a small bag and was very creased and with a big black mark on the front. Emailed customer service with photo and received no response. Very poor customer service. Been a life long lover of KM will never buy online again. I even purchased the gold delivery service which is now useless to me!”

Helpful Report

Posted 4 years ago

“This new Karen Millen absolute disgrace ! I’ve bought Karen Millen for many years loved the quality and style What has happened rubbish clothes trying to charge ridiculous price for market quality”

Helpful Report

Posted 4 years ago

“Oh. My. Goodness. I am SO glad I didn't come to this site before I purchased! I am a brand new Karen Millen customer as of a couple weeks ago. Maybe my style is different than the others' here? But I assure you, I am OBSESSED with quality clothing. The dresses I ordered are of absolutely STUNNING quality. One of the dresses is now one of my favorite pieces. The beadwork, the embroidery, the colors, the cuts... Very well made. I'm in love. I've since bought 10 more items and I just can't wait for them to arrive. I cannot say enough good things! Give them a chance. If you don't like the items, you can return them (cost of return shipping is $10... not sure if it goes up with number of items). A note on sizing: I usually wear size 2 but ordered size 4, and the items fit beautifully - as if they were made for me. :)”

Helpful Report

Posted 4 years ago

“MAKE SURE YOU DO NOT BUY ONLINE !!!!!!!!!!!! The size is not reliable and customer service is horrible. You have to pay $15 to get delivered. If you order your normal size and doesn't fit. You have to pay for anther $15 to send it back. That's $30!! and if you like the dress and want to order a size down or up. Then TOO BAD $45!!!! And you know what, they DO NOT CARE!!!!!”

Helpful Report

Posted 4 years ago

“Poor quality. Used to love KM.. Returning my purchase.”

Helpful Report

Posted 4 years ago

“I had been buying Karen Millen clothes for years, I've got a karen Millen dresses, jackets and tops that are 20 years old!!! loved the cut and quality. Had not bought any Karen Millen clothing for over 8 years as I lived abroad and wasn't easy to buy. Moved back to the UK last year and ordered a few pieces from the website. Was soooo disappointed the material was so cheap.Literally like New Look quality which is fine if your paying New Look prices but your not. I the did some research and learnt that they sold and its only Karen Millen in name only. Such a shame. Had no problem with customer service and was refunded easily and quickly, thats why I gave 2 stars, for the clothes I give 0 stars because I thought I was buying and paying for Karen Millen quality and thats not what I got. Will not be buying from again. RIP Karen Millen”

Helpful Report

Posted 4 years ago

“Karen Millen used to be one of my favourite bands - the once sophisticated, elegant brand is replaced by a budget website filled with trashy designs.”

Helpful Report

Posted 4 years ago

Karen Millen is rated 1.3 based on 533 reviews