Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

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“This new Karen Millen absolute disgrace ! I’ve bought Karen Millen for many years loved the quality and style What has happened rubbish clothes trying to charge ridiculous price for market quality”

Helpful Report

Posted 4 years ago

“Oh. My. Goodness. I am SO glad I didn't come to this site before I purchased! I am a brand new Karen Millen customer as of a couple weeks ago. Maybe my style is different than the others' here? But I assure you, I am OBSESSED with quality clothing. The dresses I ordered are of absolutely STUNNING quality. One of the dresses is now one of my favorite pieces. The beadwork, the embroidery, the colors, the cuts... Very well made. I'm in love. I've since bought 10 more items and I just can't wait for them to arrive. I cannot say enough good things! Give them a chance. If you don't like the items, you can return them (cost of return shipping is $10... not sure if it goes up with number of items). A note on sizing: I usually wear size 2 but ordered size 4, and the items fit beautifully - as if they were made for me. :)”

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Posted 4 years ago

“MAKE SURE YOU DO NOT BUY ONLINE !!!!!!!!!!!! The size is not reliable and customer service is horrible. You have to pay $15 to get delivered. If you order your normal size and doesn't fit. You have to pay for anther $15 to send it back. That's $30!! and if you like the dress and want to order a size down or up. Then TOO BAD $45!!!! And you know what, they DO NOT CARE!!!!!”

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Posted 4 years ago

“Poor quality. Used to love KM.. Returning my purchase.”

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Posted 4 years ago

“I had been buying Karen Millen clothes for years, I've got a karen Millen dresses, jackets and tops that are 20 years old!!! loved the cut and quality. Had not bought any Karen Millen clothing for over 8 years as I lived abroad and wasn't easy to buy. Moved back to the UK last year and ordered a few pieces from the website. Was soooo disappointed the material was so cheap.Literally like New Look quality which is fine if your paying New Look prices but your not. I the did some research and learnt that they sold and its only Karen Millen in name only. Such a shame. Had no problem with customer service and was refunded easily and quickly, thats why I gave 2 stars, for the clothes I give 0 stars because I thought I was buying and paying for Karen Millen quality and thats not what I got. Will not be buying from again. RIP Karen Millen”

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Posted 4 years ago

“Karen Millen used to be one of my favourite bands - the once sophisticated, elegant brand is replaced by a budget website filled with trashy designs.”

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Posted 4 years ago

“The quality is completely gone! Cheap material, buttons and zips. I bought a coat a few months ago and the lining ripped straight away.. it was like paper! I put my hands into the pockets and my hand broke through the stitching. Its disgraceful. Why couldnt boohoo just keep the quality the same? Afterall their still charging high prices. I paid over 200euro for my coat and I would have bought a better quality coat in primark for €30”

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Posted 4 years ago

“This is the worst shopping experience I've ever done! I can't recommend Karen Millen. I will never order something there again! This company is dubious and unprofessional. They told lies, e.g. I asked to cancel my order and they answered that it's not possible because the staff in the warehouse works very fast but curiously the status of the shipment is for 3-4 days the same and is not handed over to Hermes shipment yet! And you have to pay the return shipping costs”

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Posted 4 years ago

“The Karen Millen clothes now sold on the Boohoo website (using the name Karen Millen) are absolute trash, the quality is extremely poor, the cloth that they use is nowhere near the quality that Karen Millen used to produce. Boohoo are just utilising the name and dragging it further down. Anyone pruchasing items from Boohoo thinking they are going to get quality Karen Millen items then you will be sorely disappointed.”

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Posted 4 years ago

“I wish i had lissend to all the bad reviews regarding Karen Millen quality and support. One month after i paid for a dress i finaly recived it, just to be completly disdaponted. Instead of an ivory dress i got an orange one! I have more KM dresses, but this one had nothing to do with the quality i knew, the materisl is terrible, bad made. Not to mention i had to pay delivey and return and 19% VAT, wich KM never paied back. You can find the dresses much cheaper on COAST.”

Helpful Report

Posted 4 years ago

“Since the Boohoo take over in 2019 the quality has changed overnight but they’ve kept the prices high. It’s expensive trash made in the style of Karen Millen. I’ve just had to return a dress and tip because the zips have the lining SEWN through them. SheIn is better quality”

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Posted 4 years ago

“I purchased a dress which was faulty. So I returned the item and I didn’t receive a refund. It’s been over a month! Very poor service. Go shop somewhere else.”

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Posted 4 years ago

“To be honest all our cloths in the Uk are nit made in Britain but turkey etc like next is and Karen millen I think don’t own it anymore and after 30 years always bought km but I’ve received my goods and are pleased but I don’t buy boohoo as I notice the difference but I have to say Km step up or go bust!!! The package was nicely done so I’m pleased”

Helpful Report

Posted 4 years ago

“Greatly disappointed. Karen Millen has been my favorite brand for over 10 years, I have purchased clothing in Australia, the UK and America and the quality has been outstanding. The company was sold, I purchased $1600 worth of clothing, 2 items were the wrong size, 1 was soiled, and 2 were completely oversized compared to the brand's normal predictable fit. I tried numerous times to call and email the company without response, I was never able to get the items replaced or get a refund. I would never buy from this brand again. Very disappointed to see this high street fashion brand sink to depths of a scam company.”

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Posted 4 years ago

“Such a shame a quality name producing poor quality clothes. Cheap fabrics, threads coming out badly made. I have shopped here for many years but sadly I will no longer!!!!”

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Posted 4 years ago

“I ordered a dress beginning of December and it came torn. Customer service offered no money back. Still to this day they have not refunded me my money!! I’m absolutely disgusted with this company. I was ready to exchange the item and the way they handle a return is unacceptable. Better get my money back!”

Helpful Report

Posted 4 years ago

“Garments used to be high quality but since boohoo took over the quality is incredibly poor. I ordered 3 items and will return them all. After decades of calling Karen Millen my favourite brand I now refuse to shop there. So sad”

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Posted 4 years ago

“I have bought recently some items from Karen Millen . Sorry but really loved this brand a lot before another company took over . I used to buy all my clothes from them because of good quality and nice fitting. I bought a dress and after I wear it once the button fall off I had to sew it myself back .Cheap made in Bulgaria. And be very careful they are changing prices every day there way!!! Some days same item is one price next day the price is up . Seems to me more like a scam and people should be aware of !!!”

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Posted 4 years ago

“I used to be a faithful Karen Millen customer for over 13 years....Seduced by Facebook Karen Millen sale, I have bought various items. Although some of the items were fine, but only fine, others were not the usual Karen Millen excellent standard. No Karen Millen monogram details like there used to be on zips, buttons and buckles. Customer service very condescending and dismissive. It's just so sad”

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Posted 4 years ago

“Recently Karen millen have very poor quality and wrong size for clothes. I bought 5 dress and returned all of that clothes very unhappy 😡”

Helpful Report

Posted 4 years ago

Karen Millen is rated 1.3 based on 519 reviews