Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horible to book tickets true them, I purchaset tickets for $2800 and got refund only $10”

Helpful Report

Posted 3 years ago

“I got flight cancel right on my flight day as I was in airport. I had to book another flight from another site to catch the plane fly me back home. 4 months passed, I still haven't receive my refund yet. Can't even reach customer support. Sending support message. No reply”

Helpful Report

Posted 3 years ago

“Kiwi checked us in on times for both flights and had no problems”

Helpful Report

Posted 3 years ago

“Excellent service, kept well informed and great flight price”

Helpful Report

Posted 3 years ago

“0 !!! Nie wieder .”

Helpful Report

Posted 3 years ago

“The worst app. Scammer”

Helpful Report

Posted 3 years ago

“Horrible experience when they decided to cancel my reservation only 2 days before the flight. They confirmed the booking a month before. It included luggage. They emailed me a week before the flight telling me, I had to pay for luggage at the airport due to an error on their part and they would refund me. When I asked for the confirmation number to check-in, they said they would send it to me. Instead, I get an automated message that the reservation was canceled. I looked online and the flight was still available with at least 10 seats. They would not restore it despite many attempts on their customer service line.”

Helpful Report

Posted 3 years ago

“If I could rate this company zero stars I would. Not only do they change my flights and their times constantly, they issued a refund for a flight and didn’t give me any of the money. I found this out from the actual airline representative themselves rather than the numerous unhelpful kiwi representatives. It’s a waste of your money, a huge headache, and contributed to my stress in the worst way possible. All I wanted was a reliable, affordable booking and what I got was extremely unhelpful travel agents who only read from scripts, suspicious activity on my account, and last minute flight changes…. AVOID AT ALL COSTS. I will never be booking with this company again due to the constant headache they have caused me and their inability to take accountability for the travel disruptions. While on my trip, my return flight got canceled. Kiwi offered alternatives but from the WRONG DATES and from the WRONG DESTINATION. When I called to be given proper alternatives, they told me there was nothing they could do and I should just apply for a refund. However, they “do not do partial cancellations or refunds” meaning I would have to cancel MY WHOLE TRIP and rebook ALL OVER AGAIN. Keep in mind, I booked this trip at least 5 months in advance. Worst travel experience of my life.”

Helpful Report

Posted 3 years ago

“Stay away from these people. They are the big lier in the airline ticket industry. They don’t send you your confirmation number and then say on the day you about to fly oh we are unable to process your request. No refund if airline cancel the flight. No accommodations if flight delayed. Big scam going on.”

Helpful Report

Posted 3 years ago

“After messing up with a trip (and not managing to make me land in the airport I paid for" I asked the contacts of their legal department, and their feedback was, I quote: "We do not follow any rules and regulations regarding any authority or law of the countries".”

Helpful Report

Posted 3 years ago

“Its been 2 years and nothing happened on my refund. I even pay for refund fee. this travel agency is a scam”

Helpful Report

Posted 3 years ago

“Misleading information, a big money scam.”

Helpful Report

Posted 3 years ago

“The prices are just not real. Click through, choose the ticket, get told to wait while they process and then a day later just get told the price has increased substantially. Scam!!!”

Helpful Report

Posted 3 years ago

“I wish to give -5 for Kiwi.com - Had family medical emergency and booked a ticket to India from their site. Next day had COVID issues and also noticed the PR card expired. Things in control so called Kiwi to cancel and refund the amount. Their customer service rep keep repeating that I have no option to cancel as it’s doesn’t falls under their 48 cancellation policy and now if I may then get zero refund. Spent 2500 CAD and my family needs money for their medical and I am back and forth with these guys begging for my refund. Part I agree it was my fault but not getting partial refund which drives us insane. These sites must be banned - horrible Customer service zero attitude to try and help. I am not leaving them - will be taking legal action against them until I get my money back.”

Helpful Report

Posted 3 years ago

“I am appalled at how horrible their reviews are and made the mistake of booking with them without reading this. They are a bunch of morons. They show misleading information before booking and show the actual information pertaining to critical travel documents after booking. They keep selling their addons at every step of the way. Shut this company down they are a huge scam.”

Helpful Report

Posted 3 years ago

“Do Not Book With Them! Absolutely terrible. I was double booked and applied for a refund on my credit card 4 months ago, no one will answer customer service or messages, that’s $1600 on my card I’m paying interest on and still not sure if I’m getting refunded.”

Helpful Report

Posted 3 years ago

“The worst policy's fraud and tricks. They give Indian people a hirribke name and should be ashamed of them selves for making ppl miserable needlessly.”

Helpful Report

Posted 3 years ago

“They do not provide your airline booking reference, you will not be able to change/refund directly from the airline free, they even close your account that you need to reach to their customer service! Beware of this scam business!!”

Helpful Report

Posted 3 years ago

“Its a pity I have to even give them one star as they are not even worth it. I booked a trip before the pandemic. Obviously the entire world was locked down so I couldn't take the trip as all boarders were closed and airlines were not flying. 2 years later and no refund. Kiwi's customer service number disappeared. Their automated system takes you in circles. I want my money back. Both airlines are still in business and sure Kiwi got my money back. I am not going to give up until I get my FULL refund or they go bankrupt! Please do not use them. Someone got very rich on taking advantage of all of us during hard times. Choice any other site but never use Kiwi.”

Helpful Report

Posted 3 years ago

“It had all to do with a change of scheduled flights from Athens to Larnaca which was brought forward. Kiwi did not inform us about the time change (acknowledged to them by the airline 3 weeks earlier ) and it was only 24 hours earlier (during check in) that we realised we couldn't afford to travel. As a result , new last minute tickets at our own expense, and after 3 emails to kiwi, our compensation claim was declined. No refund, no excuse. Please do not use this flight operator. If something goes wrong you cannot rely upon them Keep clear, to save your budget!”

Helpful Report

Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews