Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.06

1.1 Rating 1,412 Reviews

1 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst travel site I ever booked. They are cheaters and make money with your refund. they never ever refund money for your canceled trip. so Please AVOID booking from KIWI.COM even if they give it free.”

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Posted 3 years ago

“Kiwi is the worst booking service ever...AVOID AT ALL COSTS. They "accidentally" cancelled my booked flight so I had to pay 3x the cost of the original flight at the gate. The customer service agent promised me a refund of double what I paid at the gate. I submitted a refund request with accurate receipts and Kiwi is offering a $68 refund when I paid over $150 at the gate. They still haven't given me any refund and they haven't followed up on the original promise of a $300 refund. They ruined my trip, caused me an incredible amount of stress, screwed me out of a lot of money (for me), and have only offered absolutely atrocious customer service. Seriously....NEVER USE THIS COMPANY”

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Posted 3 years ago

“I paid €1200 for flights to santorini , one of the connect flights home was cancelled and kiwi could not offer me a suitable flight, the flights they offered were crazy long with all sorts of connectors and they wanted to charge me more for them. As there was no suitable option I went through the refund process. I waited for almost two months to only receive €215 of my original €1200 payment. This company is a scam stay away.”

Kiwi.com 1 star review on 16th April 2022

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Posted 3 years ago

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Posted 3 years ago

“My flight was canceled due to war in Ukraine. I was complaining about refund by phone.Later on I received an email that I will get a full refund right away! One month later I received only 20euro out of 200 euro. This is scam! Don't use kiwi.com”

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Posted 3 years ago

“Kiwi failed to follow up with airlines whatsoever and we could not fly over the Christmas and New Years Holiday. We had to rebook another flight and had to eat thousands of dollars because of it. Kiwi tried blaming us even though the airlines said they didn't receive certain requests that Kiwi had to make before we could fly!! DO NOT USE KIWI FOR ANYTHING. Horrible company. Worst experience of my life. I wish I could give them less than 1 star. Absolutely dumbfounded at their negligence and lack of professionalism. I will be filing official complaints against them with Department of Consumer Protection.”

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Posted 3 years ago

“Horible to book tickets true them, I purchaset tickets for $2800 and got refund only $10”

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Posted 3 years ago

“I got flight cancel right on my flight day as I was in airport. I had to book another flight from another site to catch the plane fly me back home. 4 months passed, I still haven't receive my refund yet. Can't even reach customer support. Sending support message. No reply”

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Posted 3 years ago

“Kiwi checked us in on times for both flights and had no problems”

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Posted 3 years ago

“Excellent service, kept well informed and great flight price”

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Posted 3 years ago

“0 !!! Nie wieder .”

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Posted 3 years ago

“The worst app. Scammer”

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Posted 3 years ago

“Horrible experience when they decided to cancel my reservation only 2 days before the flight. They confirmed the booking a month before. It included luggage. They emailed me a week before the flight telling me, I had to pay for luggage at the airport due to an error on their part and they would refund me. When I asked for the confirmation number to check-in, they said they would send it to me. Instead, I get an automated message that the reservation was canceled. I looked online and the flight was still available with at least 10 seats. They would not restore it despite many attempts on their customer service line.”

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Posted 3 years ago

“If I could rate this company zero stars I would. Not only do they change my flights and their times constantly, they issued a refund for a flight and didn’t give me any of the money. I found this out from the actual airline representative themselves rather than the numerous unhelpful kiwi representatives. It’s a waste of your money, a huge headache, and contributed to my stress in the worst way possible. All I wanted was a reliable, affordable booking and what I got was extremely unhelpful travel agents who only read from scripts, suspicious activity on my account, and last minute flight changes…. AVOID AT ALL COSTS. I will never be booking with this company again due to the constant headache they have caused me and their inability to take accountability for the travel disruptions. While on my trip, my return flight got canceled. Kiwi offered alternatives but from the WRONG DATES and from the WRONG DESTINATION. When I called to be given proper alternatives, they told me there was nothing they could do and I should just apply for a refund. However, they “do not do partial cancellations or refunds” meaning I would have to cancel MY WHOLE TRIP and rebook ALL OVER AGAIN. Keep in mind, I booked this trip at least 5 months in advance. Worst travel experience of my life.”

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Posted 3 years ago

“Stay away from these people. They are the big lier in the airline ticket industry. They don’t send you your confirmation number and then say on the day you about to fly oh we are unable to process your request. No refund if airline cancel the flight. No accommodations if flight delayed. Big scam going on.”

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Posted 3 years ago

“After messing up with a trip (and not managing to make me land in the airport I paid for" I asked the contacts of their legal department, and their feedback was, I quote: "We do not follow any rules and regulations regarding any authority or law of the countries".”

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Posted 3 years ago

“Its been 2 years and nothing happened on my refund. I even pay for refund fee. this travel agency is a scam”

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Posted 3 years ago

“Misleading information, a big money scam.”

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Posted 3 years ago

“The prices are just not real. Click through, choose the ticket, get told to wait while they process and then a day later just get told the price has increased substantially. Scam!!!”

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Posted 3 years ago

“I wish to give -5 for Kiwi.com - Had family medical emergency and booked a ticket to India from their site. Next day had COVID issues and also noticed the PR card expired. Things in control so called Kiwi to cancel and refund the amount. Their customer service rep keep repeating that I have no option to cancel as it’s doesn’t falls under their 48 cancellation policy and now if I may then get zero refund. Spent 2500 CAD and my family needs money for their medical and I am back and forth with these guys begging for my refund. Part I agree it was my fault but not getting partial refund which drives us insane. These sites must be banned - horrible Customer service zero attitude to try and help. I am not leaving them - will be taking legal action against them until I get my money back.”

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Posted 3 years ago

Kiwi.com is rated 1.1 based on 1,412 reviews