Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.06

1.1 Rating 1,412 Reviews

1 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our experience with Kiwi.com was incredibly stressful. Despite booking our flights six weeks in advance, I discovered I was flying standby and had to plead with the airline to let me on the flight. We narrowly avoided canceling our trip. Throughout the process, Kiwi.com proved unreliable. Their app provided completely false updates whenever our flight was delayed. On the return trip, Kiwi.com only allowed us to check in for one of our flights. I likely would have been flying standby again had I not persistently called customer service and pleaded with them to book us for our connecting flight. This, despite having booked our flights six weeks earlier. It was a terrible, stressful experience. I don't understand how this company stays in business. I will actively advise friends and family to avoid Kiwi.com at all costs.”

Helpful Report

Posted 1 year ago

“So! Back in December 2023 I booked a trip from London to Colombo (Sri lanka) through Kiwi.Com. I found it through Skyscanner and it looked a good deal. It Involved traveling from Luton to Budapest with Wizz Air and then Budapest to Hamman again with Wizzair and then on to Colombo with Sri Lanakan Airlines. All the flights lined up nicely time wise and worked out at a reasonable cost. Then!! Later in December Kiwi contacted us and advised that the Budapest to Hamman leg of the trip had been canceled by the carrier, which rendered the rest of the trip useless. Kwik gave us some alternatives, all of which required a significant increase in fare and travelling time shot up from 18hrs to 3 days (72hrs). In the meantime I had been looking on skyscanner myself and found a couple of routes that worked well!! I put a price hold on one (with kiwi) and went back to them to tell them that everything was OK and I’d solved the problem for them!! They said that their terms and conditions did not allow this and I had to choose from the options they had given. I asked if I could just cancel the Luton to Budapest leg of the journey but was told I could not and would need to cancel all flights in the package!! What an absolute scam!! Eventually,I canceled the whole trip, they promised I would get a partial refund fairly quickly although I could have to wait up to 3 months due to their terms and conditions!! They wouldn’t even refund my price hold that I did to try to solve the problem for them. And yes!! You’ve guessed it 6 months later I’ve only just received a paltry £190 for 2 flights to Sri Lanka. Beware when using Trip Advisor and companies like Kiwi that they are very unprofessional and limited in their approach to help you. I now just use Skyscanner as a tool and book the flights direct with the airlines. You’d be stupid to do anything else.”

Helpful Report

Posted 1 year ago

“very very bad experience with kiwi.com for the refund very very difficult from thir end...please never book through then. iam still waiting for refund of my booking. They don't want to give me refund”

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Posted 1 year ago

“I needed to change my flight. Horrible communication and they didnt help me at all. In the end I lost my money and had to buy new ticket. Never again anything with kiwi!!!”

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Posted 1 year ago

“I do not recommend this company, scammers and thieves. Our flight was canceled, leaving us stranded and without any option to return home. The only thing they offered was a flight 4x more expensive than the previous one and they told us to pay extra!!!! Telephone service very rude, offering no help!!!”

Helpful Report

Posted 1 year ago

“Awful awful experience. Initially it looks like the flights are cheaper than going directly through the airline. They charged over double in checked baggage than the airline!! Realised too late and their cancellation policy means only a 10Euro refund (???) DO NOT USE EVER. Wasted €600.”

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Posted 1 year ago

“No. I'm fine”

Helpful Report

Posted 1 year ago

“Kiwi.com is irresponsible and unprofessional. They made an error and didn’t book my original direct flights. Less than two weeks before departure, I discovered this mistake. Instead of correcting it, they offered a refund or an alternative with a short connection and took no responsibility for disruptions. I found out my original flight was still available but at a higher price, making it seem like they were trying to book me on a cheaper flight. I did not accept their offer and booked an alternative. Very disappointed with their service. Shame on you, Kiwi.com.”

Helpful Report

Posted 1 year ago

“company refunded me 10€ from 710€ , gave me the wrong flight dates and after i tried suing them with the european consumer service , they said they would give me my money back (700€) which is taking a month now , pure scam.”

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Posted 1 year ago

“My ticket was cancelled without any reason and even not refunded, this is a clear scam and I lost 350€”

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Posted 1 year ago

“We recently travelled to Malaysia from Dubai and used Kiwi.com as our travel agent. On the return leg of our joruney they notified us that our carrier had changed our flight from Hyderabad to Muscat, which would result in us missing our final flight from Muscat to Dubai. After reaching out to their support line, we were instructed to purchase a flight independently by one of their agents, because they claimed that the carrier would not compensate us for the flight. We did this, but when we arrived in Hyderabad we were given a complimentary flight by the carrier, which means that the flight that the Kiwi.com agent instructed us to purchase was completely unnecessary. We applied for a refund for that flight or even just credit on the Kiwi.com app but we met with rude and unethical responses from their customer service team. I would not recommend EVER booking a flight or any form of travel through Kiwi.com, they are an awful company.”

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Posted 1 year ago

“Don't trust them. They don't care”

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Posted 1 year ago

“This company is TERRIBLE in every shape and form. My wife booked a flight for me from Greenville SC (GSP) to Tampa, FL. I had the app loaded and was getting hour by hour notifications the day I was supposed to fly out. Oh but the catch was Silver Airlines left GSP a month before and no one informed me this airline left GSP. I got to the airport to fly out and found out then. I had to pay for an extra flight (thanks to Delta) and haven't received reimbursement for the original flight that we booked through Kiwi. What a SCAM! I have tried multiple times to try and call but always get a busy signal. BUYER BEWARE!”

Helpful Report

Posted 1 year ago

“Don't trust this company they will never refund your money they will only return 10 euros this is a modus operandi app its a Big Scam”

Helpful Report

Posted 1 year ago

“Bad experience, they are scammers, they do not respect consumer rights, travel agency policy, in other words, just don’t even bother.”

Helpful Report

Posted 1 year ago

“If i Could give a zero i would,. So unhelpful, borderline scam of a company”

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Posted 1 year ago

“Kiwi.com: A Nightmare Journey My recent experience with Kiwi.com was an utter nightmare. When my connecting flight in Milan was canceled, Kiwi.com offered no assistance or compensation, leaving me to purchase a new ticket at full price. Then, bad weather caused me to miss another connecting flight, and once again, Kiwi.com provided no solutions or support. I was left to cover the costs of additional tickets and accommodation on my own. Avoid Kiwi.com at all costs – their lack of accountability and customer care is appalling.”

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Posted 1 year ago

“Making excuses to keep my money while the carrier agreed to refund me. My flight was cancelled by the carrier and informed me that I will be refunded through my agent “kiwi.com”. BE ADVISED, before being in trouble this is such bad service provider from customer service to their policy!”

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Posted 1 year ago

“Worst company ever. Stole me money and gave me the wrong flight dates. Will not refund never trust this company. Their business is a scam.”

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Posted 1 year ago

“I had a bad experience with Kiwi. The review is not made because I didn't get what I wanted it's purley based on their service which was unacceptable. Without sympathy they start to give options for refund than solution. Staff need more training not to jump on protocols than acknowledging the problem and listen to customers. Sonia has given the worst service. They confirmed booking and after that they are putting cancellation through. Even price hike. We had booked a group initially 2 booking done remaining two bookings the price gone up. I called them after speaking some they managed to book in. Received a confirmation, following day a received an email 4th booking can not be booked to apply for refund. Compensation of 150 euros will be given. I have received letter for the full refund but not yet for the small Compensation of 150 euros. Told them to refund it on the same account as we will be not using Kiwi anymore. It has affected my health due stress. I would not never recommend Kiwi.”

Helpful Report

Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,412 reviews