Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KIWI.COM is stealing money during COVID-19. They told me to wait for a refund up to 3 months. And guess what I am still waiting and they are telling me the same thing "it is being worked on". I called the airline directly and airline told me they did not even submit a request for a refund for me. PLEASE DO NOT BUY FROM THEM SO THEY WILL GO OUT OF BUSINESS.”

Helpful Report

Posted 5 years ago

“I wish I could give them a zero, my trip was cancelled because of covid and they send they will refund me the money once they get the money from the airlines I called them 10 times and told me it’s still processing and to wait 3 months, I called them at 3 months they said the same thing “wait! It’s still processing” I called the airlines myself (Norwegian and wizzair) turns out they had refunded them the money 2 months prior and sent me confirmations with this info! Had to call my bank and file a dispute Just ridiculous! Never ever book with kiwi.com Book with the airlines directly and save yourself the hassle”

Helpful Report

Posted 5 years ago

“Scam. We booked two flights from Barcelona to Treviso via Bucarest. The flights got delayed and we received a list of options to get a refund. We selected the "free of cost" refund process, where we had to call and sort everything out by ourselves. We received the money less €30. We called Kiwi and they rudely explained to us that those €30 were the cost for their "services". Avoid at all costs.”

Helpful Report

Posted 5 years ago

“I did a quick Google research before purchasing international flights through Kiwi's website and was pleased to find several positive reviews. Fast forward to 2 months later and I'm joining a 2,500 plus group: "Victims of the Kiwi scam" group on Facebook to try to figure out how to get a refund for my canceled flights. I later learned that they pay their employees to write positive reviews on different sights. Their costumer service and policies are a joke. They offered me a $11 refund for a $1,200 flight. Save yourself the hassle and skip Kiwi.”

Helpful Report

Posted 5 years ago

“Kiwi has lied to me and cheated me out of 350$ for a service I will never receive. As a naive international traveler I used kiwi to try to book flights, finding what appeared to be a good deal, but soon became a nightmare. Although no one could predict the pandemic, kiwi has handled my case terribly, with costumer service that has lied to me and yelled at me through the phone. In March when the pandemic hit I called kiwi to ask how this could affect my trip in June. They assured me that I would be able to change my flights to a trip in 2021 up to two days before my flight date, failing to tell me that if a flight was cancelled they would not help me in the slightest. When I called to reschedule the costumer service representative basically explained that if I wanted a refund I would have to wait several months and recommended I do it myself, noting that as soon as I opted to do it myself they would no longer help me. I didn’t want a refund, I paid extra for a ticket that would allow me to change flight dates. Yet kiwi would not honor their own ticket choices. After believing I fully understood their policies I opted to get access to my flight information and attempt to get my refund myself. Kiwi provided me with false information regarding one of my tickets and that became a nightmare within itself. After several weeks of fighting with airlines I found I was 350$ short, I contacted kiwi to ask for an invoice (something they failed to provide me at the beginning of this whole process) and they refused. After serious inquires about their policies and where my missing 350$ was, I found out I had paid them a 350$ fee(which I can only assume is true because they would not provide me an itemized invoice for where my money went) that they refused to provide me a voucher for. I paid extra for a ticket I could change, they lied to me saying I could still utilize that service, then refused to help me when I tried to change my tickets and are currently refusing to assign me a voucher for a service they never provided me, a flight to Europe. If anyone is considering booking flights through Kiwi, I strongly recommend you look elsewhere. This company is not trustworthy and not deserving of your money.”

Helpful Report

Posted 5 years ago

“They refused to believe that Easyjet had cancelled my flights even though it was obvious that they weren't operating any flights at all. Tried to get a refund but they said they hadn't been told by the airline that the flight had been cancelled. It's now six weeks and I've still not seen hid nor hair of my money.”

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Posted 5 years ago

“They sold a ticket that doesn't exist. Airline don't have that kind of flight, have to pay extra £10.00 to send the message”

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Posted 5 years ago

“Zero possible to get good service,, This is scam company and try to take just money,, they sell unexisting flights and zero refund .. Please don't try even book one small flight,, after they will send you an email about part-time cancellation .... Dont even click on this website .. SCAM ! SCAM ! SCAM ! we bought two separate tickets and was same story .. Horrible company ..”

Helpful Report

Posted 5 years ago

“Terrible service. Sold me flight that doesn't exit. Received cancellation notification 10 hours before the flight. Requested a refund and waiting already more that 3 months. No chance to contact support.”

Helpful Report

Posted 5 years ago

“I am frequent traveler, doing over 40 flights per year, and I have been regularly using Kiwi.com when I search for connections, or do complex planning for multiple cities. It seems that this review site is not giving proper credit to Kiwi.com, and I am appalled by all these bad reviews. I had a few issues with my tickets cancelled, and they do return money, though, with bigger delay compared to some airlines. And since the COVID-19, all travel industry is in a big mess, so I am not surprised that they are not replying, and dealing with fast enough.”

Helpful Report

Posted 5 years ago

“Kept the refund money for themselves. Never again !”

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Posted 5 years ago

“Estafadores!”

Helpful Report

Posted 5 years ago

“Took my money and refused to give me the full refund, making it extremely difficult aswel”

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Posted 5 years ago

“Cancelled flights. No refund after 3 mnths. Appalling service. Avoid at all costs!!”

Helpful Report

Posted 5 years ago

“The company is fraudulent and steals money from their customers. I had an airline reservation in effect for 30 minutes and kiwi . com refused to refund my money. They have over $1100 of my money. Do not use this website.”

Helpful Report

Posted 5 years ago

“Scammers, they dont refund money.”

Helpful Report

Posted 5 years ago

“Thieves, crooks, fraudsters!!! Never but never buy anything through the kiwi.com I was advised from family and friends to pay more but not having to go through all the stress and frustration that these scamers dit to me and my wife at the same time... Just don't do it, it's a trap! Is not my forts time having issues with them, but it's the first time when major amount of money is involved. Also beware of anything that's coming from freenota.com somewhere are related so just please save your money and most importantly, your time! Long story short, we booked in March for the May, destination US, on April 7th this month got canceled email, I'm traped in a quarantined country, asking for refund, when they barely answer, they keep stating will take 3 months, when, we need those money now for food and medicine. It's unbelievable how they operate when comes to refund in a pandemic state of mind...still didn't received my refund... Unbelievable... So, please, Never but never buy anything through the kiwi.com!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I have had a horrible experience with this company. The airline cancelled my flights due to Covid-19 and they didn't inform me, didn't support me, kept telling me lies about my refund and refusing to send it to me. They have tricky policies and won't hesitate to break any single law. At this moment, I heard "Kiwi" and I think of a criminal organization. Booking with Kiwi means making these thieves take your money without providing any kind of good service. Terrible. Please DO NOT book with them, you will definitely regret it.”

Helpful Report

Posted 5 years ago

“Never use this company. Based in Czech Republic, claims is not a travel agent to avoid E.U. laws! Currently fighting for a refund through our bank.”

Helpful Report

Posted 5 years ago

“My fly was canceled and they never pay my refund from the carier.Scums”

Helpful Report

Posted 5 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews