Name: Kiwi.com
Rating: 1.07

“The worst service I have ever experienced. I booked a trip with Kiwi (that included two flights). The airline of the first flight changed the date of the flight to three days later. Kiwi provided me with NO help and expected me to travel in time to catch my second flight. The app gave me two options: or to purchase an alternative flight (which cost more than double of what my original purchase was - so they weren't even asking me to pay the difference, but a new trip and waste my money basically) or apply for a refund, which there is NO guarantee I will ever get my money back, when it is not my fault my flight was modified. I tried to contact Kiwi for a week straight and got NO reply. I emailed 10 times and called another 10 times (I was on hold for 2 hours multiple times). I managed to finally talk to someone who gave me no solution and simply applied for the refund for me with no guarantee I will get anything back. Very disappointed and will NEVER book with Kiwi again and I DO NOT recommend using them. I had to purchase a new flight and spend loads of extra money with no help from Kiwi.”

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Posted 4 years ago

“Don't buy any ticket or make a reservation via KIWI.COM Since more than 6 months I couldn't get my refund for a flight ticket that was cancelled due to Coronavirus. I was guaranteed to be given a full refund for my money. They only answer to postpone or misinform me about my request. It is horrible to be disgraced with your own money! 112079231 booking number!”

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Posted 4 years ago

“Theres probably a special place in HELL for scamming people off their money during COVID19! FLIGHT CANCELLED DURING COVID. KIWI SAID REFUND TAKES 3 MONTHS. BEEN 4 MONTHS, STILL NO REFUND. GOT AN EMAIL FROM THEM SAYING THEY RECEIVED MY REFUND FROM AIRLINES, STILL HAVENT TRANSDERRED THE FUNDS TO ME. CALLED THEM, EXPLAINED SITUATION, THEY SAID WILL WORK ON IT AND CALL ME BACK, NO ONES EVER REACHED OUT. SCAMMING PEOPLE DURING COVID, TERRIBLE. F*CK THEM, NEVER DO BUSINESS WITH THEM.”

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Posted 4 years ago

“The ticket they sold for the flight which never existed they are refusing to give my money back .”

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Posted 4 years ago

“I’m only giving them 1 star as you can’t give them 0. They take your money and trick your refund. Disgusting in all processes.”

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Posted 4 years ago

“it's a scam NEVER BOOK WITH THEM. My flight was cancelled due to covid-19, and they are ignoring my emails. After 6 months, they were not able to provide any refund. I asked to see their policy and to directly deal with the airline, but they keep sending the same e-mail. Avoid if possible”

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Posted 4 years ago

“Tragedia. Usługa nie wykonana i tłumaczenie, że od pół roku nie otrzymali zwrotu od Linii Lotniczych. Zostałem oszukany na blisko 1000zł! PORAŻKA! Będę pisać negatywne opinie wszędzie gdzie tylko znajdzie do tej pory jak nie otrzymam zwrot swoich kosztów!”

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Posted 5 years ago

“Tragedia. Usługa nie wykonana i tłumaczenie, że od pół roku nie otrzymali zwrotu od Linii Lotniczych. Zostałem oszukany na blisko 1000zł! PORAŻKA! Będę pisać negatywne opinie wszędzie gdzie tylko znajdzie do tej pory jak nie otrzymam zwrot swoich kosztów!”

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Posted 5 years ago

“After using Sky Scanner as norm the top result came up with Kiwi.com. There were two flights I liked the look of one leaving at 12 the other at 12:20. I realised within a minute of booking the latter that once you arrive at Heathrow you then had to travel to Standsted to get the connecting flight.. a box appeared giving me the option to cancel, despite clicking on this I received an automated mail saying It had not worked..I had to google their number as the price package I paid did not include contact details right away? .. I got through to this agent who had no empathy and was soo rude and stated I could rebook the other flight but I would have to pay £314 again minus £10.. I bit the bullet and organised a National Express. Due to corona virus my flights then got cancelled. Kiwi offer you these options. 1 To chase the refund yourself 2 get a voucher 3 let them do the chasing with a fee and receive the money quicker.. 4 let them do the chasing which will take longer. I chose the first option , when I called BA it was then I learned that Kiwi.com had not booked it under my name or credit card and so they refused to refund me. I called Kiwi and told them, they said they could not help me as I had chosen to take full responsibilty of chasing the refund, I said how it was not possible. After arguing for some time I was told to pose as my mother and say that i lived in Czech Republic and used a mastercard that was not mine.. Word of advice, choose the option to chase your own refund and call them to take down the mastercard , address and persons details who booked it as some airlines like BA will not give you a refund since it was kiwi that booked it and your card details etc won't match their records. 2 Once you have access to the flight info CHANGE the email address to yours or ASK the airline to send you a copy of the refund so you have proof of this refund ...and how much. In a nutshell I have finally gotten the money back from the airlines but Kiwi are keeping hold of £70 of it despite saying on their refund policy that if a flight is cancelled they will refund in full.. Worst customer service , why should you have to pay extra to get thieir contact details?, I had to hang up on a couple of agents to try get hold of somone who was not aggressive.. will never deal witha again.”

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Posted 5 years ago

“It’s sounds very obvious but make sure you double check you baggage allowance details directly with the airline before you book the flights as my confirmation stated that I had carry on allowance for both legs of my connecting flights but I was ever so bluntly advised at the Spirit boarding gate that they don’t know of such allowance in my name and I needed to pay $65 pronto!”

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Posted 5 years ago

“Didn't even warm me that the flight I had booked had been cancelled 2 weeks prior, the idiots.”

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Posted 5 years ago

“my flight was cancelled due to COVID19, it's been more than 3 months and I'm still waiting for my refund. This is unacceptable! you can't take advantage of a pandemic situation”

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Posted 5 years ago

“Avoid at all means I agree to all the 1-star reviews, same happened to me. One of the legs was cancelled for a $4000 trip and I was offered $105 instant refund. I have also cancelled tickets directly with airlines as they offer full refunds at this time, but money goes back to Kiwi. I had a kiwi guarantee, but they claim it can take 3 months to give me the funds back to me. That's not true at all. When something looks too good to be true, it often is. I have been reading many of the 5 star reviews. By the initial review most of them appear to be fake. If you google Kiwi refund, they have a lot of negative review in media also. Update refund was requested 25/5. As of today 1/8 no updates from Kiwi even the airlines have confirm refunds. AVOID IF POSSIBLE!”

Kiwi.com 1 star review on 1st August 2020

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Posted 5 years ago

“DON'T EVER book any flights through Kiwi.com!!! I booked two tickets with Kiwi.com for $1,544 ( booking number:103425091 ) for the flights that were supposed to take place on March 6, 2020. On March 3, 2020, Kiwi.com sent me an email informing me that our itinerary was affected by the Air Traffic Controllers strike in France, from March 4 to March 9, 2020 and to expect cancellations of all flights originating from or traveling to France. After I received the email from Kiwi.com, the same day, on March 3, 2020, as Kiwi.com recommended in that email, I called the airlines directly, the Norwegian Airlines and the Wizzair Airlines for an alternative solution for the affected flights by the strike action in France, the flights to and from France. I took notes during all conversations, and all conversations were recorded by Kiwi.com and these airline companies, as I was inforrmed. I spoke with Olga (located in Ukraine) and respectively, Shidar Humar (located in India) and they both stated that they don't provide an alternative solution, and that it is Kiwi.com's responsibility to provide us with an alternative solution or the refund. As Kiwi.com also recommended in that email, I checked the status of our flight 48 hours beforehand, by calling Kiwi.com on the morning of March 4, 2020 and spoke with Siddhint (located in India) and his supervisor Vernon (located in India) and both confirmed that those 2 flights scheduled for March 6 and 7- to and from France- have been cancelled, and they said that Kiwi.com doesn't provide an alternative solution, therefore I had to cancel the whole trip. Supervisor Vernon apologized for this situation, and he acknowledged that this is not a voluntary cancelation on our behalf and he said that he understands why I canceled the whole trip and I asked for a full refund for the two tickets. He said that he will call me back that afternoon, but he didn't call me back. On March 5, 2020, I called Kiwi.com again and spoke with Laine (located in Philippines), who also confirmed that those 2 flights were canceled. I explained to her the whole situation again, and asked her to connect me with supervisor Vernon. She said that Vernon was not available at that time, and that she left him a message to call me back, but he never called me back. Because of all these problems I contacted my bank and opened a dispute, but Kiwi.com responded with false information to my bank, not mentioning anything about these flights cancelations. This is fraud!!! Ever since then I have been contacting Kiwi.com so many times by phone and email, but they haven't processed my refund so far, they keep telling me to wait after waiting already over 120 days ... It's very frustrating to have to deal with this dishonest company, Kiwi.com. The airline companies already refunded the money to Kiwi.com for the canceled flights, but Kiwi.com refuses to refund the money to their customers. This is totally wrong, this is fraud!!! Kiwicom makes false promises about the guaranteed refund. They have horrible customer service! All customers who have been defrauded by Kiwi.com should take legal action!!! DON'T EVER book any flights with Kiwi.com. They are liers and thives! They should not be allowed to do business in the USA!”

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Posted 5 years ago

“I am waiting more than 4 months for my refund and still did not receive anything. Terrible. Never ever again by Kiwi.com.”

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Posted 5 years ago

“WORSE BOOKING AGENCY IN THE UNIVERSE ! Let’s pray they go under ASAP ! When they book for you, they do it under a Visa card that has your name on it ! This way when you call airlines about refunds they assure you it’s going directly to the credit card you booked with because it has your name on it ! Then they promise on the phone that when you pick “refund” on their website , you will be refunded ! BUT YOU ARENT ....YOU GET A FEW POINTS TO BOOK AGAIN WITH THEIR TERRIBLE AGENCY! It’s a scam ! Let’s hope they are no longer a business and find something else to keep them busy with then stealing money and lying and taking advantage of others”

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Posted 5 years ago

“Warning. Never, ever book a flight with kiwi.com. I had a flight since March and had been cancelled by airlines due to lockdown. Kiwi.com requested £20 to refund, which was paid, but nothing returned. On April 2020, Airlines emailed me that refund done, but kiwi.com not responding to any email. They are a group of thieves. I don't know why the review is 3.8 despite all these complaints from the clients”

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Posted 5 years ago

“Warning. Never, ever book a flight with kiwi.com. I had a flight since March and had been cancelled by airlines due to lockdown. Kiwi.com requested £20 to refund, which was paid, but nothing returned. On April 2020, Airlines emailed me that refund done, but kiwi.com not responding to any email. They are a group of thieves. I don't know why the review is 3.8 despite all these complaints from the clients”

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Posted 5 years ago

“Kiwi is practicing fraud booking. The company put multiple bookings (multiple flight) together to create seemingly a legitimate trip itinerary. The company knows that the connection flight will not be allowed due to covid-19, but still provide the bogus trip itinerary. I am one of the victims, and only found out about the bogus trip itinerary at the last minute. Naturally when I request they take full responsibility and issue full refund, and the answer I got is that it is not their responsibility for the itinerary issue.”

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Posted 5 years ago

“KIWI.COM is stealing money during COVID-19. They told me to wait for a refund up to 3 months. And guess what I am still waiting and they are telling me the same thing "it is being worked on". I called the airline directly and airline told me they did not even submit a request for a refund for me. PLEASE DO NOT BUY FROM THEM SO THEY WILL GO OUT OF BUSINESS.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiwi.com Reviews