Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there is negative star rating for kiwi.com, I would prefer that. First, during corona time, they are selling scam air-ticket, airlines who has no permission to fly. Second, stupid people like me who has emergency, buy those ticket. When ask for refund, there is no sign of refund. Even all contact way are closed from kiwi. It is a total scam, I will never again buy anything from this kiwi and like to aware everyone else.”

Helpful Report

Posted 4 years ago

“Refused to allow ask for direct refund. Refund with kiwi is endless”

Helpful Report

Posted 4 years ago

“KIWI.COM is a SCAM company. KIWI.COM is a SCAM company. I bought a ticket in their website 3 months ago. A day to the flight departure I received a message that my flight is cancelled. I submitted a refund and received a message that it will be ready in 3 months. No refund yet after 3 months. It's a Scam website. Ignore them.”

Helpful Report

Posted 4 years ago

“Kiwi is a SCAM company, very bad customer service. Not reliable, not trustworthy and not recommended.”

Helpful Report

Posted 4 years ago

“worst experience ever dont use it it is a scam”

Helpful Report

Posted 4 years ago

“my flight was cancelled and after 4 months they haven't send me a refund and it is impossibile to speak with them because as I insert my booking number and they see it is related to a refund request they don't allow me to speak with anyone. Do not use this website.”

Helpful Report

Posted 4 years ago

“Kiwi encouraged me to cancel flights to Rome due to potential covid risks. This would have resulted in zero refund! Eventually, they cancelled my three flights and after nearly four months I do not have the refund that I am entitled to.”

Helpful Report

Posted 4 years ago

“Kiwi is a scam. They are constantly changing dates, times, and locations on when you buy your ticket and they don't even notify you on these changes. They make you pay extra for mistakes and misinformation that they include. There is not available and no supportive customer service. Kiwi is a terrible company to buy travel tickets from.”

Helpful Report

Posted 4 years ago

“I think it's the worst company when it comes to customer services. They misinform customers, lie in regards to refunds just so they will not make their jobs accordingly. Their website will give errors when you try to input check-in details and then they will advise you that the check-in in free at the airport and then you will pay a huge fee at the airport for check-in. And after that they will lie to you that a refund will be done in 3 months so that maybe you will forget about it. And after that of course they will make it look like is your fault and you will see no money back. Customer service is the worst and the website is rubbish. Do not use them as you will pay a lot more in the end for your trip.”

Helpful Report

Posted 4 years ago

“I booked a flight with kiwi from Tijuana to Cabo and confirmed the flight with Kiwi the day before. I got to the San Diego boarder crossing, walked over to get into Mexico for a usually easy breezy flight. I instead got to the counter to get my boarding pass and hop on that flight only to find out I don’t have one. Kiwi couldn’t understand what happened and needed to “research” it took over an hour for a call back and by that time I couldn’t make my flight. I not only had to miss my flight that day but was also out $560 dollars for the resort which I booked that evening. Worst experience ever. Will NEVER use Kiwi again. They only put me on the next flight out and turned a 3 night weekend getaway to a two night. They wouldn’t even change my Sunday flight to extend the trip. Ouch!”

Helpful Report

Posted 4 years ago

“I am waiting already 6 months for my refund of R38000 South African rands which is a huge amount of money. When will this refund be paid? My Booking number is 121412742. Really this is lack of service ridiciulous Please be prompt with your reply. Kind Regards Alida Rowe Telephone number: +27 649049899”

Helpful Report

Posted 4 years ago

“They treat their costumers with no respect. I am waiting for my refund over 6!months. It is not even possible to in touch with costumer support via phone and on mails they only answer with generated messages! Never ever again! Please avoid Kiwi and just book on the airlines website...”

Helpful Report

Posted 4 years ago

“NEVER AGAIN!! 😠 This is the worst company I have ever encountered. I booked 2 flights - each with one stop. During less than one week they changed my flights, extending my waiting periods in transit airports by 11,5 hours!! And the changes keep coming. It is insane. They do not answer any calls and the help center messaging function, doesn't even open. I have tried everything. Please, do yourself a favor and never use this dishonest, deciding and double-dealing company, as well as it's miserable, non-existent customer service.”

Helpful Report

Posted 4 years ago

“All, Take any issues with @Kiwi to the Citizen Advice and request a travel dispute from your bank. Please put bad reviews everywhere in internet. Send them 1000 emails to them. They will pay us back in labour. Join the group on Facebook https://www.facebook.com/groups/254374211743198/?ref=share”

Helpful Report

Posted 4 years ago

“SCAM! I have booked a flight and it was cancelled a week before the departure, I applied for a refund and ive been waiting for three months still nothing!”

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Posted 4 years ago

“THIEVES. THIEVES. THIEVES.”

Helpful Report

Posted 4 years ago

“If I could give ZERO stars, I would. I cancelled a flight that I had made through Kiwi.com seven months ago due to COVID concerns. The flight was on Norwegian Airlines. I had contacted Norwegian directly to buy extra legroom seats. So when I cancelled with Kiwi, I called Norwegian to get my money back for those seats. Norwegian refunded my money within a month. Kiwi is still telling me the carrier hasn't responded, which I'm absolutely sure is smoke. I would NEVER use Kiwi.com again!”

Helpful Report

Posted 4 years ago

“My flight was cancelled & Kiwi.com guarantee states that I am entitled for a full refund or an alternative itinerary. Infact, below is what it states. Rebooking the trip In case the flight has been cancelled by the carrier, we will offer an alternative itinerary for customers to consider. They do not mention that this is a new booking which I have to pay in full. They also do not offer a full refund which makes the kiwi.com guarantee totally worthless & is a scam. Beware & keep away from this firm. This is what they replied via e-mail: Unfortunately, for your flight that has been cancelled due to Covid-19, the best we can provide you is a paid alternative flight or cancellation which will depend with the airlines policy. My flight is in December which was cancelled as the airline terminated this route & nothing to do with Covid-19”

Helpful Report

Posted 4 years ago

“total fraud, they push you to throw your refund into credits > but you cannot use those credits > avoid at all cost please: avoid at all cost”

Helpful Report

Posted 4 years ago

“I would recommend avoiding this company at all costs. My flight was cancelled 5 months ago by the airline which is a no brainer for a refund, but impossible to get refunded from Kiwi.com. You booked through them and cant go to the airline directly because of that. They fought a transaction dispute and are keeping all the money for a cancelled flight. This includes kiwi keeping their fee’s for the cancelled flight and the airline stealing the taxes that were due to local governments and airports. Both of which is probably illegal.”

Helpful Report

Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews