Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

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1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No refund or voucher after flight cancellation 10 months ago. I am out 750 Euros. They don't respond to emails.”

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Posted 4 years ago

“Leaving 1 star only beause I cannot leave 0. At that point, I am extremely disappointed as a customer. Not only that the cancellation was not my fault and when I asked for refund I had no access to my credentials so I can contact Ryanair for proper refund, but also Kiwi refused to refund me using my bank account and forcing me to book another flight with them. That is a great example of a very poor service and I will make sure to leave an appropriate feedback of their customer service. It is a shame not only that they do not provide their customers with at least 50% refund, but they also refuse to give them their money back, unless they use your terrible and unsatisfying service again. Worst company experience ever. AVOID!”

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Posted 4 years ago

“Had my flights cancelled last March due to Covid. Requested a refund, or even a part refund, all requests answered with same banal email saying they will get back to me. Over a year since I bought the tickets, not a penny of a refund or any acknowledgement whatsoever. Total scumbags. Email is only source of contact, all ignored. Should not be in operation”

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Posted 4 years ago

“I have been waiting for a year for a refund. They have a guarantee that they do not honour.”

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Posted 4 years ago

“There is one star limit, if there was munus I would give them -10. They are disgrace, lairs, stealers.. there has been over a year since I bought ticket from them. During the pandemic the flights were cancelled. I ask for refund. Whole year later no money, no refund, no credit.. Do not book through them. Miserable support, all the do is stall and lie.”

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Posted 4 years ago

“They have not refunded me a cancelled flight 11 months ago.”

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Posted 4 years ago

“BEWARE! I have been waiting 9 months for a refund of more than $4,500 from this company. My flights were cancelled by each airline due to COVID. I requested a refund waited 3 months and received nothing so I submitted a chargeback request that was later ruled that because I signed their terms and conditions, I will have to work with Kiwi.com for my refund. I then contacted both airlines. Norwegian said they sent a full refund to Kiwi in June and Aegean Air sent vouchers in June 2020 as well. Because I used a 3rd party the airline can not refund me direct. They tell me to talk to Kiwi.com and Kiwi.com continues delaying this refund. I WOULD CAUTION ANYONE FROM USING KIWI.COM. 9 MONTHS IS A RIDICULOUS AMOUNT OF TIME TO WAIT FOR THEM TO REFUND MY MONEY. I am one of hundreds or thousands of people that they are defrauding and keeping our money. Do you research and do not use Kiwi.com. Save yourself the headache.”

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Posted 4 years ago

“Do not huy flight tickets by them”

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Posted 4 years ago

“Kiwi cancelled my flight and refused to comply with US Department of Transportation orders saying that cancelled flights are entitled to a refund. Instead, they forced me to buy new flights. This company is a profit-hungry, shady, and despicable corporation that deserves no money from any honest travelers.”

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Posted 4 years ago

“Total scam !!!! Never buy any tickets from them. They won't refund you and they won't give you any money back. Robbery, scam and full of lies company.”

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Posted 4 years ago

“I have been waiting for 11 months now for my refund and all the customer service seem to give me is more excuses and asking for "a little bit more patience" from me. ELEVEN MONTHS. What really annoys me more than anything is that initially their estimated time of refund was 90 days, but they also offer a refund accelerator service for about a £20 fee and they promise to process your refund faster. They even scammed an extra £20 and 11 months later still nothing. This agency should not be allowed to operate. SCAM.”

Helpful Report

Posted 4 years ago

“Exactly the same as every other review. Booked flights for some of my staff during pandemic. All cancelled - since applying for a claim I have so far received £140 out of £1,300. Kiwi.com blame the airlines and then try to justify the fact that they do not use your payment method nor your contact information when they book the flights for you - seems strange that the airlines let them do this in the first place to be honest. If I was an airline I would want to know the contact details of all the people on the plane and know I can communicate with them regardless of which agent the used. Anyway. Suffice to say Ryanair and Easyjet cannot access the bookings made with them via kiwi.com by me because they do not know who I am as they use their own credit cards and emails when making bookings on my behalf - to be honest it's a good scam which has taken something like this pandemic to highlight it. Rest assured contact from Kiwi.com will basically say - thanks for your patience we are waiting to receive refunds from the airlines. Yet if you booked direct with the airline you would at least have credit by now in most cases. Online Travel Agent Highwaymen/women ... anagram of Csntu. Will never use again”

Helpful Report

Posted 4 years ago

“Even a star too much for these scumbags!!!! Dont use them service. You will loose your money and value time”

Helpful Report

Posted 4 years ago

“KIWI.COM charged your credit cards after you make a purchase on airline tickets. They, then buy your tickets using THEIR CREDIT CARDS. For this reason, when Covid hit, the airlines refunded the cost to you, but you dont know it bc the money went back to KIWI.COM credit cards instead of yours ( see!! they purposely do that for a reason to steal the customers' money whenever they have the oportunity !!!). This KIWI.COM IS A SCAMER. I dont understand why hasnt anyone caught them yet. They should be in jail for stealing people' money ( including mine). I hope, Karma is going to visit them soon. I called the airline myself to find out the refunds were already done months ago, but can not talk to anyone from KIWI.COM. they charged me 24.00 extra saying if i wanted to have my claim priopritized when I called in Aug/2020. It is shameful and disgusting that KIWI.COM take advantage of their customers during the pandemic to steal their money. It is unethical, unlawful and disgraceful. I file a complaint to US Department of Transportation ( Aviation Customer Protection Dept). I hope people read my review and would do the same. If we have enough people report this situation, hopefully, sooner or later, this KIWI.COM will be brought to justice. Best of Luck to all.”

Helpful Report

Posted 4 years ago

“They cancelled my flight and only gave me £20 refund. They still owe me £170 after 8 months. This company is a scam never use them again.”

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Posted 4 years ago

“Sold me a flight that did not exist and I was told when doing the check in that the flight ceased to operate 2 months before my departure. Tried to contact the company for 3 hrs. The worst customer service ever, their agents have very poor english and experience Very stressful and very hard to try to speak to a Supervisor, endless promises of a call back which never happened. Had to repeat my pronlem to 10 different agents. Dont understand how they are still operating.”

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Posted 4 years ago

“Appalling service ,flights cancelled in march due to covid ,still no refund . Communication is so poor they just tell you the same thing over and over again " we are dealing with your request " load of absolute tosh they dont give a flying fig about you or the money you have lost . Part of the holiday was booked with "Secret Escapes " and they refunded within a month of flights being cancelled so would definitely book with secret escapes again but never ever again would I go with Kiwi.com they should rename themselves Kiwi.con😠”

Helpful Report

Posted 4 years ago

“This is the worst travel agent ever. They made a fraud and the service is unacceptable. This site needs to close immediately. It is against EU rules, it keeps the money from the cancelled flights, even though the regulations are protecting the costumers by providing them anoher alternative (for which you need pay extra in kiwi !!!! and they dont give money back they keep them for themselves by stealing from us). I purchased airline tickets with Kiwi for a trip in December 2020. My flights were canceled by the carriers due to COVID-19 and they informed me that they cannot do anything about it apart from giving me back 100Euro from the 700Euro that i paid for my ticket. I contacted 1 of the airlines and they helped after begging them to keep my tickets open. Kiwi needs to be audited and close now!!!!”

Helpful Report

Posted 4 years ago

“Waiting over 6 months to only get 1/4 of my money back from these scam artists! Do not trust them! Do not book with them! Horrendous company. Unhelpful and awful to get money out of. Book at your peril!”

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Posted 4 years ago

“Real scammers”

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Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews