Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,426 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.1

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kiwi.com 1 star review on 27th August 2025

Anonymous

Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

Flora Kelvin

Larry Kay

Mary John

185

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer interface, booking system has a problem with page cache; progress to payment page and found only AFTER paid for booking that required ‘page refresh’ reveres dates to system default NOT my chosen dates. Attempted to cancel 10-seconds after booking but was told that couldn’t cancel or change without paying new ticket price. Oh... don’t try using the ‘manage my booking’ option, their system current has security token ‘issues’ meaning you can’t register to access any bookings anyway. A number of people saying Kiwi.com is legit... they are far from legit.”

Helpful Report

Posted 4 years ago

“appalling service. They tell me they have already received my refund from the airline (3 months ago) but I just have to wait for them to process it, while they sit on the funds. As above, I'm expecting only a partial refund although this was never mentioned by them when I was given the option to either have a voucher (so glad I didn't opt fort that one) or apply for a refund from the airline through Kiwi. I will never ever touch them with a bargepole again.”

Helpful Report

Posted 4 years ago

“please give my money back, I need to contact an executive and send them my refund confirmation from Easyjet or I'll take legal actions. Kiwi is saying that they don't have the money but I have the refund confirmation email so please, help!”

Kiwi.com 1 star review on 3rd April 2021

Helpful Report

Posted 4 years ago

“canceled my flight saying it is SOLD OUT, it is NOT. And they were trying to sell me another flight which is DOUBLE the cost and not direct. What a waste of time.”

Helpful Report

Posted 4 years ago

“Kiwi is a scam. I booked my flights through them, flight cancelled. Not my fault. I ask for a refund. I feel like I'm going around in circles. It seems my only option is Kiwi credit. You can not get a hold of a live person. I did get some comfort that I am not the only one with this problem, and others had it a lot worst than I did.”

Helpful Report

Posted 4 years ago

“Kiwi.com is one of the companies that makes profit by stealing money from us, consumers. How many people have already lost their hard earned money in such difficult time... After almost a year battle I realize no intension from their side to be on consumer side. They offer me a credit 70% value of my tickets to use towards any other trip. There are reviews from people who already lost more money trying to use their credit! Kiwi.com should be ashamed but it’s not. What a scam, how they can continue their business? Airlines will stop dealing with them as well as consumers! Don’t use them to book your flights.”

Helpful Report

Posted 4 years ago

“Ordered tickets in February of 2020. Flights cancelled. Took almost a full YEAR to get PARTIAL credit returned. Booked new tickets for summer of 2021, not even a week after booking tickets, two flights are cancelled, and they aren't willing to help me find an alternative since the tickets are already PAID FOR. They either want me to buy new tickets or get ANOTHER REFUND. Keep in mind, I was using what "credit" they had jokingly given me to pay for these tickets as well, and don't care to wait another year for a fraction of the amount I paid. DO NOT BOOK WITH KIWI.”

Helpful Report

Posted 4 years ago

“Unlike others (edreams, expedia etc.) I used before for flights with many stops and connecting flights, kiwi.com would sell a flight ticket with many stops but tickets at the check in treated as separate flights. I had a horrible situation recently when booked via kiwi.com and at the check in desk asked if I have a visa to a country where I take connecting flight. I wish I know this when I was purchasing, or told by kiwi.com but they don't tell you that! (why?) I couldn't fly because of this and I couldn't get any money back from kiwi. I will never use kiwi.com again in my life!”

Helpful Report

Posted 4 years ago

“Nice looking website, but it is simply scam. I regret so much I've used them”

Helpful Report

Posted 4 years ago

“Do not use his website to book your flights. In the case they get cancelled, you won't get anything back, and you could potentially lose a lot of money. Plus, their customer service is the worst I've ever seen, they basically give you no support nor they have any interest in helping you if they can steal from you. It is enough to do a quick search on Google to find thousands of people that never got their money back. This is so sad. @Kiwi.com you should be ashamed of the shady business you have created.”

Helpful Report

Posted 4 years ago

“I have really bad experience with Kiwi.com to book my airline tickets! I booked my 2 tickets on July 29 2020 ( airtransat ,flight date was December 23 2020, from Toronto to Vancouver), and September 4th 2020 I got email said the flight was canceled and I would get refund in 6 months. But until now March 17 2021 I still haven’t got my refund. I emailed a few times to ask my refund but never got any response at all. I don’t know how to get my refund and when? I have done all kinds of online shopping and Kiwi.com is the first company that failed me!”

Helpful Report

Posted 4 years ago

“Outbound and inbound flights were changed (by airline, not Kiwi) which interfered with work meetings and rental car itinerary. When I needed to rebook, Kiwi would only offer an $11 refund for tickets. Do Not Book Thru Kiwi... their policies are not in the favor of their customers and customer service was not helpful at all.”

Helpful Report

Posted 4 years ago

“Confirmation from airline that they issued Kiwi.com my refund 2 months ago for a cancelled flights, yet kiwi.com is withholding these for no reason.”

Helpful Report

Posted 4 years ago

“Simply..don't buy through kiwi.com If something happens to your flight you're done..money is pufffff gone.. I've been waiting for my refund for over a year”

Helpful Report

Posted 4 years ago

“Don't book with kiwi.com, their staff is inadequate, they offer flights they can't provide. Should you change change or cancel, you will lose your money. In any way, you will lose your money.”

Helpful Report

Posted 4 years ago

“Booked flights through Kiwi on 13th February to fly from Chiang Mai to Krabi on 1st March. 26th February, Kiwi tell me my flight schedules have changed and I have to pay more money for the new flight or cancel my trip and get a refund of the flights. This left me with the current situation: 1. Pay more money for a flight I did not change 2. Cancel the flight and lose 23500 baht (as of this date $774.90) on the accommodation I booked. There is no consideration as to whether someone can even pay this extra charge out of nowhere. Naturally I paid the extra to keep my holiday. When I asked customer service for a refund as I didn't change the date and it's totally out of my control, they said no because they did not change the flight. But I'm not allowed to speak to the airline because Kiwi managed the booking. When I asked the customer service employee on the phone if Kiwi made money off the extra transaction I had to pay or lose my trip, he confirmed yes they take a cut. Don't use Kiwi. They are happy to accept payment to manage bookings, but they're not actually going to take responsibility if anything goes wrong and you also cannot approach the airline once you make the booking through their platform. Their customer service told me they cannot do anything. And they just hide behind their T&Cs. I feel so let down and cheated.”

Kiwi.com 1 star review on 26th February 2021

Helpful Report

Posted 4 years ago

“I booked a flight home to London from Corfu with KIWI.com on 31/08/20 there was a connecting flight, however my first flight was late so I missed the second flight which resulted in me being stranded in milan I rang kiwi and told them I didn’t arrive in time for second flight and missed it, they said pay for another flight and we will refund you the amount, this was on 31/08/20, I still have not received after waiting 6months”

Helpful Report

Posted 4 years ago

“It is a scam! After my flight got cancelled, they still sold tickets for it. They sold tickets for a flight that did not exist anymore, after they e-mailed the customers themselves that it got cancelled (the company website, for example, did not have the flight listed anymore, since they cancelled it). We payed extra to have access to phone support and it was useless! All that the agents did was tell me to check the website, and they did not answer a single question I asked, nor did they help me with my issue. In case of a cancelled flight they do not offer you many options to change it, and the refund will come in 3 months (they say). Do not use kiwi.”

Helpful Report

Posted 4 years ago

“It is a fraud. DO NOT buy tickets from KIWI this company! KIWI is a scam company!!!!!!!!”

Helpful Report

Posted 4 years ago

“5 month ago I traveled to Mexico, I had to pay my bag because you guys didn't updated my reservation which my baggage was included ( because I paid for it when booked my flight ) SO it was your mistake! Off course I opened the claim for my refund! This was on October 10th, its been 5 moths and you guys still telling me that you need more time to refund!!! It was you fault, NOT mine , we are talking about 70€ not a thousand.... This is pathetic 😒🙄! I want my refund as soon a posible”

Helpful Report

Posted 4 years ago

Kiwi.com is rated 1.1 based on 1,426 reviews