Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.96

2.0 Rating 2,098 Reviews

24 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

2.0

Based on 2,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No worry with kiwi”

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Posted 5 months ago

“klock ren upplevelse”

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Posted 5 months ago

“answer this simple question: Why did you refund me 96,86€ instead of 125,96€? Please answer here so others know exactly what might happen if they book through your portal: Name; Bassel Suleiman Kiwi.com Bookingsnummer: 757364949 PNR: TMMM6J Flightnumber: W62260 Transaction date: 18.03.2026 I paid: 125,96 €”

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Posted 5 months ago

“Все було ,чітко оргізовано”

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Posted 5 months ago

“Booked a flight in Colombia through Kiwi. The flight was cancelled at very short notice - we had already arrived at the airport. No alternative was offered and we had to book with another airline. Kiwi claim to have submitted a request for a refund which was refused by the airline. They refuse to take any furtgher action. Clearly a huge scam. Under no circumstances should anyone use this booking agency”

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Posted 5 months ago

“My traveling worries are all over booking with Kiwi.com. Amazing service every step of the way. Kudos!”

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Posted 5 months ago

“Everything was excellent booking process is very simple support and help is quick thank you kiwi.com”

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Posted 5 months ago

“Good web, no problem. Easy and very intuitive.”

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Posted 5 months ago

“Buen precio y actualizaciones constantes sobre el viaje. Solo en el de vuelta no pude hacer check-in por la app, pero se pudo hacer sin problema directamente en la página de la aerolínea.”

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Posted 5 months ago

“Lo recomiendo a todo el mundo .... Profesionalidad y atención al cliente diría.... PERFECTA. Seguiré apoyándome a Kiwi.com para siempre”

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Posted 5 months ago

“Everything worked out perfectly. Super satisfied. Thank you, I'd gladly do it again.”

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Posted 5 months ago

“Dostupné, přehledné, jednoduché - spokojenost”

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Posted 5 months ago

“Updated about the changes all the time”

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Posted 5 months ago

“В целом,всё понятно и доступно,мне нравится 👍🏻”

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Posted 5 months ago

“Good prices, excellent service!”

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Posted 5 months ago

“Cheap flights compared to other airlines or flight agencies and always an easy app to navigate on. Very customer focused. I’ve only had good experiences with them.”

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Posted 5 months ago

“Awesome service”

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Posted 5 months ago

“Prezzi competitivi”

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Posted 5 months ago

“Spokojnosť maximálna , prehľadné a jednoduché vyhľadávanie letov, oceňujem aj komunikáciu cez chat, ktorý rýchlo a zrozumiteľne pomôže , ak je to potrebné 🙂”

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Posted 5 months ago

“War zufrieden, ich hatte stets die aktuellen Informationen zu meiner Reise.”

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Posted 5 months ago

Kiwi.com is rated 2.0 based on 2,098 reviews