Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,381 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fake and fraud agency just to loot common people in name of less fare”

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Posted 1 year ago

“Terrible service. Do not use their services. The airline canceled the flight before departure, they refused to refund me and I couldn't even do it myself if I didn't want to lose "airport services". When I missed my flight due to their planning error and they wanted to deport me from the country, their "services at the airport" said that they were missing and argued. Kiwi absolved himself of responsibility. They said they couldn't help me and wanted to deport me from the country.”

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Posted 1 year ago

“We tried to contact the customer service about a booking but the booking number kept being denied, so we couldn't speak to any employee. The chat is an automatic chatbot so our question was not answered.”

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Posted 1 year ago

“Fly away but not with KIWI.com Fly away! I'll go in english cause it seems to have more impact and they respond in english to french or any languages comments anyway! So respectful prewritten respond... Anyway one of the flights of my trip has been cancel. the transporteur texted me a link.. i click on the like it's an AI that tell me it can change the fly for free no worries! So i do it but i can't get the confirmation mail! because KIWI is blocking it and sending me mail and message to tell me to change my flight through them but the want me pay for a new flight accualy... I'm still fighting with them apparently the transporter knows and they are now refusing to assit me (Even that i've paid for the premium Kiwi assistance) because i've change my flight through the transporter but still blocking their mails to me... First and last time with kiwi their behaviour regarding their own customers is pathethic and criminal! They play on the fact that the peoples who book those cheap flights can't complain or sue to get their money back. I'll let you put your own word on it....”

Kiwi.com 1 star review on 20th December 2023

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Posted 1 year ago

“Worst experience ever, bought the tickets through KIWI. Airline changed the flights, but never got informed by the agent. For changing of flights, agency was asking for additional amount, which the airline did for FREE and offered accomodation as well. Its a pure SCAM, more like a call centre being run from INDIA”

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Posted 1 year ago

“After I bought tickets, I find out they have baggage restrictions. I ask for cancelation and refund. They said I have to wait 3 months for my refund. They are still sending me ticket information on the tickets I asked to refund. They never canceled the tickets and they are not refunding ny credit card. I don't think any one there speaks English or they are playing stupid. I am convincing that Kiwi.com IS A SCAM. SCAM. SCAM. STAY AWAY!”

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Posted 1 year ago

“Never ever book to this rotten and deficient site. Our flight got rescheduled by them, which unfortunately will not work with us because we have another connecting flight but they are so careless and unbothered, id been begging to help me but they are so worthless. Shame on you KIWI.COM!! Such a DISAPPOINTMENT”

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Posted 1 year ago

“DO NOT USE THEM THEY SOLD ME FRAUDULENT TICKETS AND LEFT ME STRANDED AT THE AIRPORT. COST ME $1,600 TO FIX”

Kiwi.com 1 star review on 19th December 2023

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Posted 1 year ago

“Their business is based on fake trust pilot reviews. Scam compagny”

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Posted 1 year ago

“Big group of scammer , please don't book any flights ticket In kiwi.com”

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Posted 1 year ago

“the airline has rescheduled the flight by moving it to the same time on another day. Kiwi.com accepted the reschedule on my behalf without consulting me, as they have it in their terms and conditions, that if the reschedule is less than 24 hours, they automatically accept the reschedule. Of course, I cannot make the new time and won't be able to travel on a rescheduled flight. Now, I cannot even get a refund from the airline, I can only get 10 EUR voucher from kiwi.com on 300 EUR ticket. Shame on you Kiwi.com! I will never use your services again. Given the amount I am losing, the slightly cheaper price of tickets does not justify using Kiwi.com ever again”

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Posted 1 year ago

“They changed the dates on me and the only way I found out was the alerts on my phone. When I called to try and fix the dates I was told that I was to late and I could not change the dates or get a refund. Didn't get to go to a Marines retirement and lost over $300.00 with nothing to show for it.”

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Posted 1 year ago

“I booked through Kiwi.com as I wanted one ticket for RBAHAM. The suggested option routed me via Madrid on two carries of the one world alliance (Royal Air Maroc and Iberia). Turns out Kiwi.com sold me two disconnected tickets and then things started going wrong: RAM changed departure time and location, and I had to rebook the second segment - at a fee. Then RAM had technical problems and the plane had to return as a result of which I missed my connection. Because Kiwi.com had sold two sperate tickets neither of the airlines will refund me, rebook me or in any way help. And Kiwi.com is like, well you should have paid us the extra EUR 100 for the "guarantee", but since you purchased a standard ticket, no help, no refund. Never again! Next time I will go with a a more reliable online agent who actually manages to book one single connected ticket. In addition to being out of pocket by some EUR 500 I also spend 30 hours travelling for a trip which ex RBA would have taken 6 hours. Date of experience: December 13, 2023”

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Posted 1 year ago

“Giving one star because there is no option for “no star”. I recommend not to go for this website because if you don’t pay for their full package of help you are not going to get any help in anyways”

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Posted 1 year ago

“Un engaño. No compren con ellos. Te cancelan y no devuelven un duro. La policía está actualmente investigando (los de ciberseguridad) hasta que nos devuelvan el dinero robado 1436 USD!!”

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Posted 1 year ago

“There is too bad service with kiwi.com. I called 3-4 times but they are not answering properly to my questions. I sent to request for adding bags. And I wait 48 hr for their reply. And I don’t have a time to pack bags. I sent to request before week ago to my flight. But they are not answering… it’s really hard for me. I don’t like this service.”

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Posted 1 year ago

“A Terrible company which has no commitments to their customers! I booked a flight that included 20 kgs of checked-in luggage which they confirmed. Later the fail to secure the luggage and left me in a position where I have to pay 8 times more at the airport to pass my checked-in luggage. Reached out multiple times to their customer service and they were of no help at all. They kept repeating the same none sense without understanding the severity of the situation their company put me in!”

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Posted 1 year ago

“They are trying to cheat and overcharge at every step of the booking process. Have to be very careful to book anything from them with a final price. They overcharged me 200$ by adding a second passenger to a trip. When the same passenger was added a step earlier on sky scanner the price was correct but when added while booking it on kiwi.com it suddenly became more expensive. Do not recommend it”

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Posted 1 year ago

“A few of the review resonates with my recent bad experience. Kiwi.com had a failed transaction causing check-in denial at the airport, I have to paid the shortfall to board the flight. Upon feedback, they gave me all kinds of excuses, evading from the hardcopy evidence provided by airline. I think the disinterested customer service is trying to get an easy way out of issues.”

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Posted 1 year ago

“My husband booked flights with Kiwi, he is currently stranded in Poland because kiwi is refusing to assist him, because we did our due diligence in researching transit visas which stated he wouldn't need one however Kiwi hasn't done theirs. Because Ryanair didn't allow him to board his flight because he didn't have a visa for Jordan, so Ryanair also doesn't know that he doesn't need one? Now, my husband has the Kiwi guarantee however they didn't do anything to help him instead said it's his problem! This flight was so expensive already and Kiwi is saying no refund!? Not what their policy is saying especially in a situation like this. So what now Kiwi? You just gonna leave your client stranded? To find his own way? No help! Absolutely poor service I wouldn't recommend anyone to use this service.”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,381 reviews