Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.96

2.0 Rating 2,098 Reviews

24 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

2.0

Based on 2,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING: Avoid kiwi if possible. Kiwi never booked my flights, I paid full amount and Kiwi never confirmed the reservation with Avianca Airlines. When my daughters and I showed up to check in for our flights, the airlines attendant informed me that the reservation for our tickets was never confirmed by Kiwi. Immediately after, I called customer service where Kiwi’s representative confirmed that the tickets were in fact never issued, although I had already paid full price for all of them . Since it was Kiwi’s mistake and I was left stranded with my two little girls, the representative informed me that she couldn’t book the same flights on her end anymore , however she said that if I was able to buy the tickets at the airport , then Kiwi would reimburse me up to 3,500 USD . Kiwi’s representative agreed that there wouldn’t be any issues refunding me for all of those expenses. After countless emails and unsuccessful phone calls , it took them almost a full month to partially reimburse me , and up to this date , I still haven’t received the $900 remaining .”

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Posted 3 months ago

“Very, very good. A am happy.”

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Posted 3 months ago

“Everything was great: searching for the flights was easy, the prices were competitive (even better than directly with the airline), the booking process was quick, we added all the services we wanted straight away, and we got the boarding passes the day before the departure.”

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Posted 3 months ago

“Good prices and easy to use aplication.”

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Posted 3 months ago

“Buche meine Flüge bei Kiwi seit 6 Jahren.Es gab noch nie Probleme.. Früher sogar Check-in war als Service.. Zur Zeit muss man selbst buchen, aber man bekommt von Kiwi Erinnerung und alle nötigen informationen.. Bin voll zufrieden..”

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Posted 3 months ago

“Never book your flight with this website, it raises your price before the last step. I tried twice, always like this. It is just a waste of time”

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Posted 3 months ago

“If you have any complaints about Kiwi.com,your best bet is to contact their regulators; Czech Trade Inspection Authority ( they have an online e-portal) and EU Commission Consumer Protection. If we all complain, then Kiwi.com will be forced to revise their procedures or alternatively have their Licence suspended. Every aspect of this company is deceitful to the consumer. Hidden fees, sale of "saver" packages whereby you can't achieve eg too short transit time to make connecting flights which are NOT covered by their connection insurance resulting in missed flights, extra cost and inconvenience.”

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Posted 3 months ago

“The best app”

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Posted 4 months ago

“TSA pre-check number not included on ticket”

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Posted 4 months ago

“AVOID this bait and switch company!! They will take your money and then cancel booking if don't agree to higher price than originally booked, Extremely poor customer service that make no effort to make it right.”

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Posted 4 months ago

“Vše zatím bez problémů”

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Posted 4 months ago

“Part of my itinerary was disrupted by the airline's delay which caused me to miss my connecting flight. According to KIWI, if part of the itinerary is still usable (the part which was not disrupted), then you don't qualify for a refund. These were tickets for my family of 5. We were flying to Alexandria, Egypt from Washington DC. We got left in Norway. We ended up paying more to get from Norway to Alexandria than what we had originally paid for the entire trip. Their customer service is Nathan the Robot, no human to speak to specific situations. Do not be fooled by the seemingly cheap prices, you will end up paying more. Book directly with the airlines and you will be well taken care of than dealing with these robots. NEVER AGAIN!!!!”

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Posted 4 months ago

“Everything was perfect”

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Posted 4 months ago

“Kiwi.com sold me a flight Cairo→Istanbul for June 25th 2026 (Booking 755248648). The airline rescheduled the flight to June 27th — and Kiwi.com never notified me. Worse: they sent me a check-in reminder email the night before with the original wrong details, actively directing me to prepare for a flight that no longer existed. I showed up at Cairo International Airport and the flight simply wasn't there. I had to buy a last-minute replacement ticket out of my own pocket. When I contacted Kiwi, they hid behind their "no Protection package" policy to avoid taking responsibility for their own failure to communicate a major schedule change. Avoid at all costs.”

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Posted 4 months ago

“Booking my Ryanair flights through Kiwi saved me £45. Everything went as smooth as silk although I had to confirm my booking through a link to the Ryan Air website and my return flight was on two separate bookings.”

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Posted 4 months ago

“I have used kiwi.com services 9 times in three years, and only once have we had a disagreement - which was successfully resolved.”

Kiwi.com 5 star review on 26th June 2026

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Posted 4 months ago

“Really helpful and It’s really good value.”

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Posted 4 months ago

“I just experienced a true scam move from Kiwi. They offer Airhelp+ on all flights but Airhelp+ only offer compensation for flights that depart or arrive in an EU country Brazil or Turkey. I only fly in Asia and they pop this add on on the screen every time while they know that I most likely never will get a penny in compensation. I have a delayed flight now with more than 3 hours delay that makes it impossible to catch my connecting flight - and guess what Airhelp+ - Yes exactly they don't cover hahah what a scam move.”

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Posted 4 months ago

“Have been using kiwi for a few months no issues so far”

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Posted 4 months ago

“Cancelled my flight in but doesn't return the money.”

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Posted 4 months ago

Kiwi.com is rated 2.0 based on 2,098 reviews