Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.06

1.1 Rating 1,427 Reviews

1 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 16th April 2025

Kiwi.com 1 star review on 20th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to change my flight. Horrible communication and they didnt help me at all. In the end I lost my money and had to buy new ticket. Never again anything with kiwi!!!”

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Posted 1 year ago

“I do not recommend this company, scammers and thieves. Our flight was canceled, leaving us stranded and without any option to return home. The only thing they offered was a flight 4x more expensive than the previous one and they told us to pay extra!!!! Telephone service very rude, offering no help!!!”

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Posted 1 year ago

“Awful awful experience. Initially it looks like the flights are cheaper than going directly through the airline. They charged over double in checked baggage than the airline!! Realised too late and their cancellation policy means only a 10Euro refund (???) DO NOT USE EVER. Wasted €600.”

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Posted 1 year ago

“No. I'm fine”

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Posted 1 year ago

“Kiwi.com is irresponsible and unprofessional. They made an error and didn’t book my original direct flights. Less than two weeks before departure, I discovered this mistake. Instead of correcting it, they offered a refund or an alternative with a short connection and took no responsibility for disruptions. I found out my original flight was still available but at a higher price, making it seem like they were trying to book me on a cheaper flight. I did not accept their offer and booked an alternative. Very disappointed with their service. Shame on you, Kiwi.com.”

Helpful Report

Posted 1 year ago

“company refunded me 10€ from 710€ , gave me the wrong flight dates and after i tried suing them with the european consumer service , they said they would give me my money back (700€) which is taking a month now , pure scam.”

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Posted 1 year ago

“Kiwi sold us travel hack tickets without warning me. Meaning they sold us a round trip from Chicago to Fort Lauderdale and a round trip from Fort Lauderdale to Barranquilla. So if we are late to Fort Lauderdale from Barranquilla we A. Have missed our flight to Chicago and B. We will be forced to buy another plane flight, just to get to Chicago from Fort Lauderdale. Also my information was not transferred to Spirit Airlines so I had no other choice but to wait in line to receive my boarding tickets. I’m very upset about using Kiwi.com. I won’t ever do business with a third party again”

Helpful Report

Posted 1 year ago

“My ticket was cancelled without any reason and even not refunded, this is a clear scam and I lost 350€”

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Posted 1 year ago

“We recently travelled to Malaysia from Dubai and used Kiwi.com as our travel agent. On the return leg of our joruney they notified us that our carrier had changed our flight from Hyderabad to Muscat, which would result in us missing our final flight from Muscat to Dubai. After reaching out to their support line, we were instructed to purchase a flight independently by one of their agents, because they claimed that the carrier would not compensate us for the flight. We did this, but when we arrived in Hyderabad we were given a complimentary flight by the carrier, which means that the flight that the Kiwi.com agent instructed us to purchase was completely unnecessary. We applied for a refund for that flight or even just credit on the Kiwi.com app but we met with rude and unethical responses from their customer service team. I would not recommend EVER booking a flight or any form of travel through Kiwi.com, they are an awful company.”

Helpful Report

Posted 1 year ago

“Don't trust them. They don't care”

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Posted 1 year ago

“This company is TERRIBLE in every shape and form. My wife booked a flight for me from Greenville SC (GSP) to Tampa, FL. I had the app loaded and was getting hour by hour notifications the day I was supposed to fly out. Oh but the catch was Silver Airlines left GSP a month before and no one informed me this airline left GSP. I got to the airport to fly out and found out then. I had to pay for an extra flight (thanks to Delta) and haven't received reimbursement for the original flight that we booked through Kiwi. What a SCAM! I have tried multiple times to try and call but always get a busy signal. BUYER BEWARE!”

Helpful Report

Posted 1 year ago

“Don't trust this company they will never refund your money they will only return 10 euros this is a modus operandi app its a Big Scam”

Helpful Report

Posted 1 year ago

“Bad experience, they are scammers, they do not respect consumer rights, travel agency policy, in other words, just don’t even bother.”

Helpful Report

Posted 1 year ago

“If i Could give a zero i would,. So unhelpful, borderline scam of a company”

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Posted 1 year ago

“Kiwi.com: A Nightmare Journey My recent experience with Kiwi.com was an utter nightmare. When my connecting flight in Milan was canceled, Kiwi.com offered no assistance or compensation, leaving me to purchase a new ticket at full price. Then, bad weather caused me to miss another connecting flight, and once again, Kiwi.com provided no solutions or support. I was left to cover the costs of additional tickets and accommodation on my own. Avoid Kiwi.com at all costs – their lack of accountability and customer care is appalling.”

Helpful Report

Posted 1 year ago

“Making excuses to keep my money while the carrier agreed to refund me. My flight was cancelled by the carrier and informed me that I will be refunded through my agent “kiwi.com”. BE ADVISED, before being in trouble this is such bad service provider from customer service to their policy!”

Helpful Report

Posted 1 year ago

“Worst company ever. Stole me money and gave me the wrong flight dates. Will not refund never trust this company. Their business is a scam.”

Helpful Report

Posted 1 year ago

“I had a bad experience with Kiwi. The review is not made because I didn't get what I wanted it's purley based on their service which was unacceptable. Without sympathy they start to give options for refund than solution. Staff need more training not to jump on protocols than acknowledging the problem and listen to customers. Sonia has given the worst service. They confirmed booking and after that they are putting cancellation through. Even price hike. We had booked a group initially 2 booking done remaining two bookings the price gone up. I called them after speaking some they managed to book in. Received a confirmation, following day a received an email 4th booking can not be booked to apply for refund. Compensation of 150 euros will be given. I have received letter for the full refund but not yet for the small Compensation of 150 euros. Told them to refund it on the same account as we will be not using Kiwi anymore. It has affected my health due stress. I would not never recommend Kiwi.”

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Posted 1 year ago

“Horrible! Never again. Book direct F**k them!”

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Posted 1 year ago

“this company was bad you just can not find service when you just send a wrong email and my $912 ticket gone do not engage this company beware”

Helpful Report

Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,427 reviews