Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.95

2.0 Rating 2,096 Reviews

24 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

2.0

Based on 2,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff make me happy”

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Posted 2 months ago

“good app and friendly”

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Posted 2 months ago

“By dialing Kiwi’s main customer service official number at 1-855-730-0773tm or 1-855-730-0773 Tm (US) (Live Person), you can speak directly with a live person 24/7.By dialing Kiwi’s main customer service official number at 1-855-730-0773tm or 1-855-730-0773 Tm (US) (Live Person), you can speak directly with a live person 24/7.”

Kiwi.com 5 star review on 6th August 2026

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Posted 2 months ago

“Muy bien! Gracias”

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Posted 2 months ago

“I booked a flight for myself and friends and the day my flight was I end up in hospital with a heart attack I contacted kiwi and told them about what happened they basically told me it’s not there problem and F O in a nice wording Such a horrible experience I would never book with them again and I wouldn’t recommend anyone booking with them”

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Posted 2 months ago

“We loved how simple everything is and the notifications that we get for every steps.”

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Posted 2 months ago

“My flight had a "minor delay" of 24hours! They did not bother notifying me. In fact, on the morning of they sent an automated email reminding me of the flight with booking number, flight time and flight number. When I got to the Airport and didn't see my flight on the screen display, I called Kiwi.com. They just said sorry we don't normally notify for minor delays. Terrible! will never use again.”

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Posted 2 months ago

“Very easy to communicate with, they are thoughtful and send all notifications on time.”

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Posted 2 months ago

“Polecam, wszystko załatwią za ciebie, podeślą gotowe karty pokładowe ! Super wygodnie. Wszystkie informacje dotyczące lotu beda w aplikacji na bierząco.”

Kiwi.com 5 star review on 5th August 2026

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Posted 2 months ago

“Everything went well—the reservation, the payment, and the follow-up on the travel process. Thank you.”

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Posted 2 months ago

“Дуже зручний сервіс! Ніколи не підводив!”

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Posted 2 months ago

“Un site folositor!”

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Posted 2 months ago

“Супер очень нравится”

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Posted 3 months ago

“The Kiwi.com customer service number, 1-855-73O-O773, is very helpful for speaking directly with Kiwi.com support regarding flight bookings, cancellations, ticket changes, refunds, baggage issues, check-in assistance, and general travel questions.”

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Posted 3 months ago

“Ceea mai fain experienta ! Am fost impresionat de cât de bine a mers tot ce tibe de zboruri . Mulțumesc.”

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Posted 3 months ago

“Удобно,впечатляет,освобождена была от лишних переживаний.Спасибо Kiwi!!!”

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Posted 3 months ago

“Perdi a conexão de Paris para Porto, mas fui reembolsada a tempo de escolher outro voo, foi tudo muito rápido, eu e minha família não tivemos apoio no aeroporto de Barcelona, mas o sait nos respondeu logo e isso fez toda diferença. Muito obrigada”

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Posted 3 months ago

“Foarte punctuali, foarte prompti, foarte corecti... Iar noi foarte multumiti...”

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Posted 3 months ago

“Cannot get a hold of anyone by phone”

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Posted 3 months ago

“**Exceeded all my expectations! 💚** Kiwi.com appeared exactly when I needed it most. I had to organise a last-minute solo trip, and the other platforms I tried kept letting me down. I decided to trust Kiwi.com and, honestly, it was the best decision I could have made. It was my first time booking an entire trip through an app, and I was genuinely impressed by how simple and stress-free the whole experience was. From the moment I booked until I arrived back home, I always felt informed and supported. The app is extremely intuitive, well organised and easy to use. What impressed me most was the constant communication throughout my journey. I received useful notifications about my flights, reminders, schedule updates, boarding information and even details about the departure gate in advance. As I was travelling alone and I am not a very experienced traveller, these updates gave me a huge sense of reassurance. I never felt lost or unsure about what to do next. Everything was clearly presented on my phone, which made the whole experience much calmer and more enjoyable. Kiwi.com truly exceeded my expectations and made what could have been a stressful last-minute trip feel organised and manageable. I would definitely use the platform again and highly recommend it, especially to solo travellers or anyone who wants to feel informed and supported throughout their journey. Thank you, Kiwi.com, for making my trip such a positive experience! 💚”

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Posted 3 months ago

Kiwi.com is rated 2.0 based on 2,096 reviews