Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.73

1.7 Rating 1,915 Reviews

19 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.7

Based on 1,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went very well, from booking the flights to do the check .”

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Posted 7 months ago

“Everything worked out perfectly.”

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Posted 7 months ago

“Fast and well!”

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Posted 7 months ago

“Ho acquistato dei biglietti aerei per un volo interno a/r in Thailandia, compagnia air Asia. Acquisto intuitivo, buon prezzo rispetto al compagnia stessa. Nessun problema poi con il check-in . Esperienza positiva.”

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Posted 7 months ago

“Kiwi una manera facil de viajar”

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Posted 7 months ago

“kiwi, best prices🙏”

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Posted 7 months ago

“הייתה חוויה מהממת”

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Posted 7 months ago

“Flair airlines have worst customer service. Will charge you fees at checkin booth. Better book somewhere else.”

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Posted 7 months ago

“My flight was rescheduled by the airline by 7hrs triggering my statutory rights under UK261 Article 8 to a full refund. Kiwi has refused this refund despite me quoting legal chapter and verse and in its response to my claim has repeated and deliberately misstated my legal position, trying to make me agree that my request for refund was voluntary whereas, in law, for a delay of over five hours it must be treated as involuntary. I strongly advise having anything to do with this company”

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Posted 7 months ago

“Always correct. Very nice presentation & schedules.”

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Posted 7 months ago

“I travel a lot and that is the first time i use kiwi.com to book my ticket. I cancelled my roundtrip ticket and asked for a refund they made me wait 3 months just to tell me that they will not refund anything. Dont use this app it is so disappointing and unreliable. Their customer care is below 0 star no humans all Ai”

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Posted 7 months ago

“FRAUD ALERT: Kiwi.com withheld my refund and lied to the bank Wizz Air confirmed they sent my refund to Kiwi, but Kiwi denied it for weeks and tried to block my chargeback by lying to my bank. Only after providing the bank with written proof from the airline did I get my money back. They are unprofessional and dishonest.”

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Posted 7 months ago

“Low prices, communication, variants in cases of cancellation.”

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Posted 7 months ago

“Wszystko w najlepszym porzadku. Jasne komunikaty wszystko czytelne. Dobra organizacja i opis kazdego etapu podroży.”

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Posted 7 months ago

“Es muy práctica sencilla y está vez que tuve un pequeño problema ...me estuvieron ayudante y asesorando todo el tiempo ( con la app de kiwi ) . Yo me encuentro muy bien y sigo con ello”

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Posted 7 months ago

“Very good service and well easy to navigate website”

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Posted 7 months ago

“Excellent”

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Posted 7 months ago

“Very easy to book tickets all information provided.”

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Posted 7 months ago

“Found kiwi while I was stranded in Mexico because Frontier canceled our flight due to the storm and then rebooted everybody on one flight and me on another claiming they didnt have any more seats then I started searching and found one on kiwi for the same flight smh I was skeptical at 1st because I never heard of them but yess now I love it.”

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Posted 7 months ago

“Easy booking process, timely notifications about flight changes, quick refunds when flights are canceled, the lowest ticket prices, excellent connecting flight options, and 24/7 support. I am very happy to work with Kiwi.com ☺️🫶🌟🌟🌟🌟🌟👍”

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Posted 7 months ago

Kiwi.com is rated 1.7 based on 1,915 reviews