Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,425 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,425 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear traveller, avoid Kiwi, it's not worth the few bucks you gonna save. Firstly, their website misleads you thinking you are booking directly with AirAsia, the interface is pretty much the same. After my booking, I could not select seats, meals and other add-ons cause my booking wasn't confirmed with AirAsia. The only 'booking confirmation' you receive is from Kiwi. It took me many phone calls to receive my booking confirmation from AirAsia, and that after 3 weeks! I was only a few days away from my flight. But they don't provide you a booking number from AirAsia, everything needs to be done (and charged) by them. You are simple very dependent on Kiwi for anything related to your booking. It's stressful, costly, time consuming and nonsense. And on top of everything, AirAsia customer support is inexistent. It's impossible to speak to someone. The only customer support is a useless bot in their website. Not sure how that is legal. Even when I managed to get the booking confirmation from AirAsia, AirAsia says everything needs to be done via your agency, Kiwi. I can't believe AirAsia associates their business with Kiwi.”

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Posted 2 years ago

“I booked a United airline flight through kiwi.com from Newark to LAX on June 30th. After over $150 of transportation expenses to reach the airport I found out that my reservation wasn't valid and they told me they can't find my booking. I missed my flight and after hours of waiting they rebooked me another flight but when I got to the gate the same thing happened and I wasn't allowed on the flight because they can't find the reservation. I had to cancel my whole trip because of their incompetence. I called them to request a refund and a compensation for my transportation fees and after their costumer service promised to get me all my transportation expenses they ended up just refunding me for only the ticket price. This was definitely the worst experience I've ever had. Would never use it again and definitely won't recommend it to anyone.”

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Posted 2 years ago

“Sometime on December 2022, I tried to book a flight with them which did not push through. A note appeared that "due to changes of the rates we cannot proceed". Since i tried booking with them, they have my credit card information. To my shock, the ended up charging me the entire amount of the 2-way flight that i booked. When you try to call their contact number, you need a booking number to get through a representative. Considering my case, I do not have a booking number, hence, it was impossible to reach them via phone. They do not have an email that you can easily reach them but i tried looking for their email online, sadly none of the 3 emails i wrote to responded. I advise that you do not deal with this company. This is one of the worst experience I had dealing online. They take small people's money and they do not have a good resolution, nor do they provide help or guidance.”

Kiwi.com 1 star review on 30th June 2023

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Posted 2 years ago

“Kiwi.com is such a terrible company. Please share my article on social media or related sites. The airline company I booked with went bankrupt. Even though I did not cancel, Kiwi is refusing a full refund with various excuses.”

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Posted 2 years ago

“This company is a SCAM I booked my flights from LAX to Grand Rapids and I didnt get to get on any of my flights. First, because the flights were delayed. I missed ALL my flights because of the delays and KIWI's only solution was for me to wait an extra 24 hours? While Im alone and have no where to stay? I called and spoke to about 3 different people, all of which started laughing when all i did was try to get some help. So on top of losing out on $1800 +, The customer service was terrible and DISRESPECTFUL. And guess what? I got NO refund. At ALL. I didnt even make it to my vacation, out all that money, and feel violated and financially abused by this company and their staff. CLOSE THIS PLACE DOWN. consider this a warning to all potential customers!! DO NOT BOOK HERE. you're better off booking directly with the airlines. They dont even deserve one star. They deserve the close down for good.”

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Posted 2 years ago

“DO NOT USE KIWI. They will tell you that the airline has changed your flight and you must book a different ticket - even when the airline has not really changed it!!! Check directly with the airline if Kiwi says your flight has changed. It is likely NOT TRUE. This happened to us - lucky we checked or we almost paid $600 to Kiwi to book a different flight, even though our original ticket was still valid and flight was only a 10 minute delay. We asked the airline to confirm our original reservation and send a confirmation, which they did. Then we asked Kiwi why they said we had to re-book, and they said “yeah well it looks like you can take the original flight after all”. DONT CHANGE YOUR TICKET - check directly with the airline first!!!!! And of course NEVER USE KIWI.COM”

Kiwi.com 1 star review on 27th June 2023

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Posted 2 years ago

“Do not use Kiwi if you have a long journey ahead of you! It is too complicated for them. They will make mistakes and not refund you. I have had such a terrible time with Kiwi. I am shocked by their lack of thought with the various airlines that they booked me on and the countries that they are flying me into for what should be a very simple journey. I have had to rebook an entirely new ticket with another agent as Kiwi booked me two flights with the connection in between being too short and so I would miss the second flight. I told Kiwi this and they could not care less. Learn from my mistake and do not use these online agents. It will cost you far more in the long run and take up so much of your time.”

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Posted 2 years ago

“They charge you for free services. Kiwi.com said I had to pay for any checked baggage, so I paid for 1 checked baggage and was planning to take my second one(smaller) on the plain with me. When I was doing the check-in, the person at the airline desk told me that my ticket fare included 2 checked baggages for free, that all their economy fare was like that, no extra charge for any checked baggage. So I checked my smallest one too, free of charge of course. After that I've contacted kiwi.com but they don't reply my inquiry, I've paid about 255€ to kiwi.com for one checked baggage, when there was no need to, this is how they make money, robbing you like that.”

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Posted 2 years ago

“Very worse experience with KIWI.COM. This company is more like gangsters company with all kinds of risks under the floor. I booked a flight through KIW.com for an important meeting. But my flight was then rescheduled by the carried which totally destroyed my plan. The company provided two alternatives either rescheduled the flight with addition more costs, or cancel. If i cancel the order, they will not refund me back. So it seems like no matter which alternative you decide, you pay all the cost. I contacted the service, the attitude from the service people in Denmark was also very impatient and rude. From my feeling from the service people, they do not take any responsibility for the changed trip. I suggest people who may consider KIWI.COM to book the flight to avoid this company, because in the end you will pay more than what you originally thought to save money.”

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Posted 2 years ago

“Not the first bad experience with kiwi.com but definitely the worst. Couldnt check me in due to some glitch and was told to check in at the airport before the flight. After arriving I was told no reservation made in my name and I have to pay to secure last few seats and try to get the refund. When finally got to speak to customer service to make a complaint they emailed me the name and email that was made to do the booking and they claimed it I had it all along. AVOID !”

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Posted 2 years ago

“I am writing this review to express my extreme dissatisfaction with the services provided by Kiwi.com. I recently booked a trip through this agency, and it was a terrible experience that almost caused me to miss my flights on several occasions. The agency misled me about hidden costs, which ended up costing me a lot more than I originally budgeted for. I found out at the last minute, which led to unnecessary stress and frustration. Furthermore, they failed to deliver some of the services that I had paid for, which added to my overall disappointment. The travel agency's lack of communication and inattention to detail made things even worse than they should have been. I barely made my flights on time, and only because I had to spend extra money to change my itinerary and make alternate arrangements. I'm extremely disappointed about the entire experience and would advise others to avoid Kiwi.com at all costs. In summary, my experience with Kiwi.com was a complete disaster. They provided misleading information, hidden costs, and poor customer service, which led to a stressful and expensive trip. I strongly advise anyone considering booking travel through Kiwi.com to look elsewhere.”

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Posted 2 years ago

“Total scam! Kept my $400. Never do business with these people”

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Posted 2 years ago

“Was definitely not the cheapest once all the back end fees were added for ground transportation, hotels and baggage handling. Customer service is nothing short of PATHETIC. I lost 3 additional days of vacation and had to purchase hotel stays waiting for this incompetent company to get me to my destination once a flight got canceled. I wouldn't use this site if it offered free travel because the airlines don't want to assist you with tickets purchased through this site.”

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Posted 2 years ago

“@kiwicom247 are taking my refund from the carrier and decided not to hand it to me. My flight was rescheduled from the carrier and i asked for refund and @kiwicom247 didn’t help. I contacted the carrier and they refunded the money but @kiwicom247 refused to pass the refund to me.”

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Posted 2 years ago

“Absolute thieves!! STAY AWAY FROM THESE THIEVES!!! Paid for two tickets only to find out 4 days before departure that we can’t check in any baggage and then the airline they claimed they booked through has no record of me !!!! Offered a 10 dollar refund for 600 dollars worth of tickets. I promise this isn’t over”

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Posted 2 years ago

“Kiwi price, service, helpdask and booking service every thing is bad. On 28 may I wanted booking with kiwi for 22 June I paid 486,38€ everything was good. But when resivd my ticket it was for 10 December 😡😡 Then I asked for refund. They Refunded only 10€ Second thing they don't refund you to your account. They made one way for Stilling your money they refund you to kiwi.com credit. When you don't use kiwi website your money going to them.”

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Posted 2 years ago

“To reach my destination, I had to switch between two planes. My first plane was delayed by around 3 hours, and it made my second plane not reachable in time. I called kiwi.com several hours before the first plane and explained the situation (i.e. connecting flight not reachable due to first plane delay). kiwi.com encouraged me to still take the first plane, even though it was impossible to catch the connecting flight, and call them again once I land, so they can help me find an alternative route. Sounds reasonable. After I landed, and obviously missed the connecting flight, I called kiwi.com. And indeed, they offered me alternative routes. Some of them included 4 changes, 24h+ travel time, and connecting planes from airports I did not want to visit. By following irresponsible kiwi.com advice, I got stuck in a country I did not want to be in, had to book another flights (yes, plural!) back to my original destination from somewhere in Croatia (small city with very limited air traffic), and of course, an extra accomodation to wait for my flights the next day. I understand plane delays are not on kiwi.com, but their absolutely rubbish advice made me end up in a very remote country and small city with almost no air traffic. Even though there were WAY BETTER alternatives to reach the destination from my starting airport. NOT RECOMMENDED! If I would NOT have booked with kiwi.com, and would NOT have listened to kiwi.com advice, I would have reached my destination already. Thanks to kiwi.com, I had to invest 500 EUR+ extra and lost precious time. NEVER AGAIN!”

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Posted 2 years ago

“I would give them -200. They are totally not dependable. They let me check with the airline and I did then ryanair charged me 55 euros abd kiwi did not want to refund me. Please do not waste your time nor patience booking through this company. Seriously and honestly it is not recommended”

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Posted 2 years ago

“28 may I booked for 22 June they send me ticket for 22 December Then I cancelled my ticket with them and I request for refund They told me that your refund will be resive in 10 worker days until now not received me nothing And now they send me email that is impossible to refund you I don't know whay they doing like that I paid for ticket 486€ now they told me we refund you 10€ What I'm doing on 10€ They are very stupid service and stupid company I don't want to see kiwi on Google”

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Posted 2 years ago

“Where do I begin? It has been an absolute nightmare dealing with this Kiwi. There customer service is appalling and they have been no help at all. Let me try to summarise. I have booked a trip from Cape Town to Rhodes which leaves in July. 1. One of the legs of the journey has been delayed by 14 hours. Kiwi said that because this is a minor change, there is nothing that they can do. I did not realise that leaving 14 hours later and missing a full day in Greece was minor. 2. They did not provide me with my individual ticket reference numbers. And so it has been incredibly difficult trying to contact the Airlines to help me with the delay mentioned above. 3. Because of this delay, I am needing to cancel the trip. I emailed Kiwi and they told me that none of my journey is refundable but that they could give me a 10 EUR voucher and a goodwill gesture. The flights cost over 1,200 EUR. I therefore felt insulted by their offer. 4. I went into a travel agent inperson to seek advice as Kiwi have been rude and unhelpful. The travel agent advised that I go into the airline that Kiwi have booked me on. Unfortunately not all of the airlines are in this country, however Ethiopian Airlines is. They were helpful and revealed the following: - My tickets ARE in fact refundable. - Kiwi booked me on the longest possible journey. - They did not book a return flight but rather 3 separate flights which means that if there is a delay on one of them, I will miss the other two and Ethiopian Airlines would not be able to see my connection. - Kiwi recorded my birthday incorrectly, they said that I was born on 15 February 1988. I am born on 10 March 1994 and not once mentioned 15 Feb 1988, I do not know where they got that from. 5. When I wrote to Kiwi about this, their response was incredibly rude. Not only this but when I asked them to change my birthday, they said that I must do it myself under the Manage my Booking section and that it would cost me 30 EUR to change this detail. - a detail that they wrote incorrectly!!! 6. I then asked them to send my e-tickets individually rather than as one bulk ticket as I am flying with multiple different airlines. They replied and said it was not possible. I just wish that I could cancel and be refunded for the whole trip and book again elsewhere. It has been an incredibly difficult and expensive lesson to learn. Please learn from my mistake and do not book through this company. It has been so stressful and I am dreading the days that I am supposed to be flying as I wonder what other issues may arise.”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,425 reviews