Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,381 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a SCAM I booked my flights from LAX to Grand Rapids and I didnt get to get on any of my flights. First, because the flights were delayed. I missed ALL my flights because of the delays and KIWI's only solution was for me to wait an extra 24 hours? While Im alone and have no where to stay? I called and spoke to about 3 different people, all of which started laughing when all i did was try to get some help. So on top of losing out on $1800 +, The customer service was terrible and DISRESPECTFUL. And guess what? I got NO refund. At ALL. I didnt even make it to my vacation, out all that money, and feel violated and financially abused by this company and their staff. CLOSE THIS PLACE DOWN. consider this a warning to all potential customers!! DO NOT BOOK HERE. you're better off booking directly with the airlines. They dont even deserve one star. They deserve the close down for good.”

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Posted 1 year ago

“DO NOT USE KIWI. They will tell you that the airline has changed your flight and you must book a different ticket - even when the airline has not really changed it!!! Check directly with the airline if Kiwi says your flight has changed. It is likely NOT TRUE. This happened to us - lucky we checked or we almost paid $600 to Kiwi to book a different flight, even though our original ticket was still valid and flight was only a 10 minute delay. We asked the airline to confirm our original reservation and send a confirmation, which they did. Then we asked Kiwi why they said we had to re-book, and they said “yeah well it looks like you can take the original flight after all”. DONT CHANGE YOUR TICKET - check directly with the airline first!!!!! And of course NEVER USE KIWI.COM”

Kiwi.com 1 star review on 27th June 2023

Helpful Report

Posted 1 year ago

“Do not use Kiwi if you have a long journey ahead of you! It is too complicated for them. They will make mistakes and not refund you. I have had such a terrible time with Kiwi. I am shocked by their lack of thought with the various airlines that they booked me on and the countries that they are flying me into for what should be a very simple journey. I have had to rebook an entirely new ticket with another agent as Kiwi booked me two flights with the connection in between being too short and so I would miss the second flight. I told Kiwi this and they could not care less. Learn from my mistake and do not use these online agents. It will cost you far more in the long run and take up so much of your time.”

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Posted 1 year ago

“They charge you for free services. Kiwi.com said I had to pay for any checked baggage, so I paid for 1 checked baggage and was planning to take my second one(smaller) on the plain with me. When I was doing the check-in, the person at the airline desk told me that my ticket fare included 2 checked baggages for free, that all their economy fare was like that, no extra charge for any checked baggage. So I checked my smallest one too, free of charge of course. After that I've contacted kiwi.com but they don't reply my inquiry, I've paid about 255€ to kiwi.com for one checked baggage, when there was no need to, this is how they make money, robbing you like that.”

Helpful Report

Posted 1 year ago

“Very worse experience with KIWI.COM. This company is more like gangsters company with all kinds of risks under the floor. I booked a flight through KIW.com for an important meeting. But my flight was then rescheduled by the carried which totally destroyed my plan. The company provided two alternatives either rescheduled the flight with addition more costs, or cancel. If i cancel the order, they will not refund me back. So it seems like no matter which alternative you decide, you pay all the cost. I contacted the service, the attitude from the service people in Denmark was also very impatient and rude. From my feeling from the service people, they do not take any responsibility for the changed trip. I suggest people who may consider KIWI.COM to book the flight to avoid this company, because in the end you will pay more than what you originally thought to save money.”

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Posted 1 year ago

“Not the first bad experience with kiwi.com but definitely the worst. Couldnt check me in due to some glitch and was told to check in at the airport before the flight. After arriving I was told no reservation made in my name and I have to pay to secure last few seats and try to get the refund. When finally got to speak to customer service to make a complaint they emailed me the name and email that was made to do the booking and they claimed it I had it all along. AVOID !”

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Posted 1 year ago

“I am writing this review to express my extreme dissatisfaction with the services provided by Kiwi.com. I recently booked a trip through this agency, and it was a terrible experience that almost caused me to miss my flights on several occasions. The agency misled me about hidden costs, which ended up costing me a lot more than I originally budgeted for. I found out at the last minute, which led to unnecessary stress and frustration. Furthermore, they failed to deliver some of the services that I had paid for, which added to my overall disappointment. The travel agency's lack of communication and inattention to detail made things even worse than they should have been. I barely made my flights on time, and only because I had to spend extra money to change my itinerary and make alternate arrangements. I'm extremely disappointed about the entire experience and would advise others to avoid Kiwi.com at all costs. In summary, my experience with Kiwi.com was a complete disaster. They provided misleading information, hidden costs, and poor customer service, which led to a stressful and expensive trip. I strongly advise anyone considering booking travel through Kiwi.com to look elsewhere.”

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Posted 1 year ago

“Total scam! Kept my $400. Never do business with these people”

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Posted 1 year ago

“Was definitely not the cheapest once all the back end fees were added for ground transportation, hotels and baggage handling. Customer service is nothing short of PATHETIC. I lost 3 additional days of vacation and had to purchase hotel stays waiting for this incompetent company to get me to my destination once a flight got canceled. I wouldn't use this site if it offered free travel because the airlines don't want to assist you with tickets purchased through this site.”

Helpful Report

Posted 1 year ago

“@kiwicom247 are taking my refund from the carrier and decided not to hand it to me. My flight was rescheduled from the carrier and i asked for refund and @kiwicom247 didn’t help. I contacted the carrier and they refunded the money but @kiwicom247 refused to pass the refund to me.”

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Posted 1 year ago

“Absolute thieves!! STAY AWAY FROM THESE THIEVES!!! Paid for two tickets only to find out 4 days before departure that we can’t check in any baggage and then the airline they claimed they booked through has no record of me !!!! Offered a 10 dollar refund for 600 dollars worth of tickets. I promise this isn’t over”

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Posted 1 year ago

“Kiwi price, service, helpdask and booking service every thing is bad. On 28 may I wanted booking with kiwi for 22 June I paid 486,38€ everything was good. But when resivd my ticket it was for 10 December 😡😡 Then I asked for refund. They Refunded only 10€ Second thing they don't refund you to your account. They made one way for Stilling your money they refund you to kiwi.com credit. When you don't use kiwi website your money going to them.”

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Posted 1 year ago

“To reach my destination, I had to switch between two planes. My first plane was delayed by around 3 hours, and it made my second plane not reachable in time. I called kiwi.com several hours before the first plane and explained the situation (i.e. connecting flight not reachable due to first plane delay). kiwi.com encouraged me to still take the first plane, even though it was impossible to catch the connecting flight, and call them again once I land, so they can help me find an alternative route. Sounds reasonable. After I landed, and obviously missed the connecting flight, I called kiwi.com. And indeed, they offered me alternative routes. Some of them included 4 changes, 24h+ travel time, and connecting planes from airports I did not want to visit. By following irresponsible kiwi.com advice, I got stuck in a country I did not want to be in, had to book another flights (yes, plural!) back to my original destination from somewhere in Croatia (small city with very limited air traffic), and of course, an extra accomodation to wait for my flights the next day. I understand plane delays are not on kiwi.com, but their absolutely rubbish advice made me end up in a very remote country and small city with almost no air traffic. Even though there were WAY BETTER alternatives to reach the destination from my starting airport. NOT RECOMMENDED! If I would NOT have booked with kiwi.com, and would NOT have listened to kiwi.com advice, I would have reached my destination already. Thanks to kiwi.com, I had to invest 500 EUR+ extra and lost precious time. NEVER AGAIN!”

Helpful Report

Posted 1 year ago

“I would give them -200. They are totally not dependable. They let me check with the airline and I did then ryanair charged me 55 euros abd kiwi did not want to refund me. Please do not waste your time nor patience booking through this company. Seriously and honestly it is not recommended”

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Posted 1 year ago

“28 may I booked for 22 June they send me ticket for 22 December Then I cancelled my ticket with them and I request for refund They told me that your refund will be resive in 10 worker days until now not received me nothing And now they send me email that is impossible to refund you I don't know whay they doing like that I paid for ticket 486€ now they told me we refund you 10€ What I'm doing on 10€ They are very stupid service and stupid company I don't want to see kiwi on Google”

Helpful Report

Posted 1 year ago

“Where do I begin? It has been an absolute nightmare dealing with this Kiwi. There customer service is appalling and they have been no help at all. Let me try to summarise. I have booked a trip from Cape Town to Rhodes which leaves in July. 1. One of the legs of the journey has been delayed by 14 hours. Kiwi said that because this is a minor change, there is nothing that they can do. I did not realise that leaving 14 hours later and missing a full day in Greece was minor. 2. They did not provide me with my individual ticket reference numbers. And so it has been incredibly difficult trying to contact the Airlines to help me with the delay mentioned above. 3. Because of this delay, I am needing to cancel the trip. I emailed Kiwi and they told me that none of my journey is refundable but that they could give me a 10 EUR voucher and a goodwill gesture. The flights cost over 1,200 EUR. I therefore felt insulted by their offer. 4. I went into a travel agent inperson to seek advice as Kiwi have been rude and unhelpful. The travel agent advised that I go into the airline that Kiwi have booked me on. Unfortunately not all of the airlines are in this country, however Ethiopian Airlines is. They were helpful and revealed the following: - My tickets ARE in fact refundable. - Kiwi booked me on the longest possible journey. - They did not book a return flight but rather 3 separate flights which means that if there is a delay on one of them, I will miss the other two and Ethiopian Airlines would not be able to see my connection. - Kiwi recorded my birthday incorrectly, they said that I was born on 15 February 1988. I am born on 10 March 1994 and not once mentioned 15 Feb 1988, I do not know where they got that from. 5. When I wrote to Kiwi about this, their response was incredibly rude. Not only this but when I asked them to change my birthday, they said that I must do it myself under the Manage my Booking section and that it would cost me 30 EUR to change this detail. - a detail that they wrote incorrectly!!! 6. I then asked them to send my e-tickets individually rather than as one bulk ticket as I am flying with multiple different airlines. They replied and said it was not possible. I just wish that I could cancel and be refunded for the whole trip and book again elsewhere. It has been an incredibly difficult and expensive lesson to learn. Please learn from my mistake and do not book through this company. It has been so stressful and I am dreading the days that I am supposed to be flying as I wonder what other issues may arise.”

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Posted 1 year ago

“Complete 100% Theives!!!! Beware - it seems repeating to more and more people ordering from KIWI - I really recommend you not to order anything from them. They charged us around $100 more than the ticket costs just because they had a random technical issue. Their website and app promised a refund but then to ouur shock they charged full + extra. Total scam that they do every once in a while.”

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Posted 1 year ago

“bought a ticket with kiwi for iberojet company. according to iberojet i had the option to change the date but i had to do it through the broker (kiwi.com) which is the normal practise. the problem is kiwi didn't want to contact the airline and manage the change because according TO THEIR POLICY THEY DON'T DO THAT. so even if you have that option kiwi won't do it and they try to sell you a new ticket. extremely abusive. Lately as i posted public complaints they are telling me they might be able to fix it. still haven't.”

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Posted 1 year ago

“I booked a flight from London to Atlanta with a connection in Philadelphia. They cancelled my flight, and when they gave me options for a refund or to change my itinerary, the options were 100 euros in site credit, wait 3-6 months for the possibility of a refund, or pay FULL PRICE for a new flight when changing the flight that THEY CANCELLED. I selected to have 100 euros in credit, and when I booked my new flight, the credit was not there. I will NEVER use this website again. This has been a frustrating process with no support and no phone number to contact them for help!!”

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Posted 1 year ago

“Kiwi.com is such a terrible company. Please share my article on social media or related sites. Reservation number: 330 188 067 The airline company I booked with went bankrupt. Even though I did not cancel, Kiwi is refusing a full refund with various excuses. I've experienced so much stress over the past few months because of Kiwi.com, and it's really hard on my heart. 1. The airline went bankrupt, and many passengers were unable to board the flight, so they requested cancellation and refund from Kiwi.com. 2. Kiwi.com kept in touch with me for a few weeks, made various excuses and refused to refund, and contacted me that the flight was canceled just a few days before the flight. 3. As a result, I had to pay a lot of money because I had to book a flight again suddenly, and my travel plans were disrupted. It was a trip with my parents, but the travel plans suddenly changed and they suffered a lot. 4. I explained the situation I had been through to Kiwi and asked for a full refund again, but they said they would give me a 'subsidized refund' that I had never heard of. I asked for a reason to explain why a full refund was not given, but I did not hear the reason. 5. I talked with Kiwi.com for a long time, but in the end, I realized that they were only wasting time trying not to give me a full refund, so I applied for mediation of overseas disputes through my credit card company. 6. In the first adjustment, Kiwi again refused to give a full refund. After reading the documents that Kiwi.com sent with the reason for rejection, I felt again that it was the worst company. Even documents that are public documents were sent with broken letters. I couldn't even figure out what the text was about. 7. The 'subsidized refund' that Kiwi.com gives is that it gives back to me as much as it gives a refund to the airline. However, I saw several reviews saying that Viva Air, which recently went bankrupt, gave a full refund. 8. So, I once again asked Kiwi.com to give me a full refund as Kiwi said since Viva Air gave me a full refund. 9. Then, suddenly, kiwi said needed a refund certificate. But Viva Air is bankrupt, so customers have no way to contact the airline. Kiwi.com is aiming for this. Kiwi.com said as if Viva Air did not give refunds, but it was actually Kiwi.com that did not refund. I have briefly described my experience so far. What I learned from communicating with Kiwi for several months is that this company is the worst of all bad things. Perhaps you will suffer the same damage as me if you book through Kiwi. As you know, Kiwi cannot be consulted over the phone. When I call, the call does not connect. And being a foreign company, many individuals are victimized by scams like this, knowing that customers cannot actively protest. Recently, in our country's news, a site called Kiwi.com came out on the news that it is a company that damages and scams customers. Everyone, please share my writing on social media or related sites. So I hope you don't experience such an unfair situation like me.”

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,381 reviews