Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.96

2.0 Rating 2,098 Reviews

24 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

2.0

Based on 2,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I lost my money on this time bookink a trip with Kiwi.com. I buy three tickets to ryanair company. The kiwi send just two checking on-line to ryanair. I contacted with ryanair they said the trirth are not allowed to sell ryanair travel tickets. I was payed in the airport £55 and complained to kiwi they answered they sent to ryanair and no results for me. One sent me to other always. I'm very sad because apparently the tickets are cheap but the companys are playing with us.”

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Posted 6 months ago

“Buenos precios e instrucciones claras para hacer el check In”

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Posted 7 months ago

“worst experience ever. My flight delayed and arriving the day after, they classify this as a minor delay and do not privide any alrernative or refund.. just avoid KIWI.”

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Posted 7 months ago

“Muy mala experiencia con Kiwi.com. Compré un itinerario completo con varias conexiones y cuando uno de los vuelos fue cancelado (AD 9055 – Río→VCP), Kiwi.com no brindó asistencia, no ofreció alternativas reales y me dejó totalmente varado. Tuve que comprar un vuelo nuevo por mi cuenta para poder llegar a mi conexión internacional. El reembolso que ofrecieron fue ridículo (178 €) y no devolvieron ni siquiera los asientos de emergencia que pagué aparte (145 €), a pesar de que el tramo cancelado nunca se realizó. La atención al cliente fue lenta, confusa y nada resolutiva. Me dejaron sin respuestas, sin opciones y con gastos adicionales que Kiwi.com no cubrió. No recomiendo Kiwi.com. Mal servicio, mala gestión de cancelaciones y nula responsabilidad hacia el pasajero. Estoy iniciando reclamos formales y acciones legales para recuperar mi dinero.”

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Posted 7 months ago

“Everything fine”

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Posted 7 months ago

“Checked a flight I wanted direct with airline and then compared same with Kiwi. Apprehensive as never used before but no need to worry. Booking process easy and cheaper than the direct airline! Very easy to print off boarding pass too if you prefer! Excellent site.”

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Posted 7 months ago

“Good, efficient and attentive service. Easy to navigate the app. Excellent customer service”

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Posted 7 months ago

“Wszystko ok. Polecam”

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Posted 7 months ago

“Communication was good. Flight process went well. I was satisfied.”

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Posted 7 months ago

“EXCELLENT COMMUNICATION;GOOD PRICES”

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Posted 7 months ago

“With everything going wrong at the airports right now, you expect agents to handle things better, NOT KIWI! I booked a one way out of desperation after missing a flight due to TSA delays, within the hour, I CANCELLED because my airline waitlisted me. They failed to process refund only to reach out to Frontier and they expressed willingness to refund if KIWI can get in touch with the right booking email (since my email does not show on their system). I forwarded the email communication and I hope they do their work! Waiting ......”

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Posted 7 months ago

“Verry gut I habe zero Problem. Ok.! THANKS!”

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Posted 7 months ago

“Jsem spokojená, vše bylo v pořádku”

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Posted 7 months ago

“Es war gut”

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Posted 7 months ago

“Ok, l’unica cosa che imputo è la poca chiarezza su bagagli e check in. Consiglio di comprare solo il volo”

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Posted 7 months ago

“Es la primera que utilizo esta página. Pero me a gustado”

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Posted 7 months ago

“Double booked me, terrible experience with the refund/ cancellation policy. They basically stole $800.”

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Posted 7 months ago

“It´s easy to find any way quick”

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Posted 7 months ago

“Had two frustrating experiences with Kiwi.com. First, my payment was charged with no booking confirmation, only to be refunded an hour later with no explanation. Then on a separate booking for 4 passengers, the e-tickets came back with different PNRs for the same group — meaning we aren't linked during check-in and could end up seated apart on FlyScoot, which auto-assigns seats before departure. Would not recommend for group bookings. Will be using other agents going forward.”

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Posted 7 months ago

“I am so happy to find a cheaper ticket amidst this Middle East crisis in the other direction through Thailand , Seoul with self transfer option. Thankful for that”

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Posted 7 months ago

Kiwi.com is rated 2.0 based on 2,098 reviews