Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,425 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,425 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th August 2025

Get Your Money Back From Scam Via Help Desks Whatsapp +1 (326) 209-0325

Kiwi.com 1 star review on 25th June 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont ever book through here!!!! Pay The extra money for The official sites of Ryanair, Norwegian etc! We are now stranded in Prague bevares a delay of our connecting flight. Me and my pregnant girlfriend were told we would be given alternatives routes to our destinations, and accomidations. Now we are sitting in prague airport, with an altnative route in 2 days!! They wanted us to pay extra for the new route and our pen hotel!! Eventhough it was out of our control! Never booking through Them again and neither should you”

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Posted 2 years ago

“Trading on short notice flights with zero flexibility. I was looking for an emergency flight from Stanstead to Shannon after missing a flight in Stanstead. I searched up other flights available and kiwi had one showing. I went to their website chose direct flights that would get me in that night. A quick search later and up popped one showing it was leaving at 10pm and arriving at 11.30pm, all sounded good. So I booked it..Only to find it was not a direct flight but that it was a flight from Stanstead that night to Edinburgh then a 23 hour stopover before I flew to Shannon the next day!! I immediately called them and tried to explain that they had not provided what I asked for and could I cancel the ticket (I was prepared to pay a small fee of course) I was told in no uncertain terms that they would not cancel or refund the sale as it was outside of the 48 hour cancellation policy, I explained that the flight they had sold me was less than 3 hours away to no avail. I even tried to convince them that I must have some Sort of cool down period ( I called them 5 or 6 minutes after the sale) or consumer rights protection. I was met with indignation and stubborn refusal. Do yourself a favour, never ever use these guys, customer service is hidden away and the call centre operatives are script following robots that have no clue. Pursuing a claim against them via my bank.”

Helpful Report

Posted 2 years ago

“I have purchased 7 flight tickets for my relatives traveling back to the Ukraine. Today, I received a notification from kiwi.com stating that one of the transit flights from Tbilisi to Chişinău (FlyOne 5F-582) has been cancelled by the carrier. Given this information, I had no option but to request a refund for a full trip for 7 people. However, when I reached out to the airline (FlyOne) directly, they confirmed that the flight is not cancelled and will proceed as planned. I am now seeking clarification from kiwi.com regarding why they sent me a wrong notification .The support team appears to be promptly handling the refund request, but there have been delays in responding to my messages. This is clearly done intentionally, forcing customers to make a refund and get nothing in return, at the same time making the same ticket available in the system to sell more expensive price. Considering that these individuals are already affected by the war in Ukraine and have limited options, it would be greatly appreciated if they were provided with support instead of being subjected to such a situation. Now when I check the same ticket in their system , they sell it twice price now and it is also confirmed by airline that flights will be operated, what was the problem then , nothing , it is just kiwi faking the notifications to let the customers request refund , so they return no money back and selling the same ticket two times more expensive to the other victims. This is scam”

Kiwi.com 1 star review on 3rd August 2023

Helpful Report

Posted 2 years ago

“Their customer service is an absolute disgrace - a shambles of dishonesty and outright deceit! I can assure you, I will NEVER do booking with them again! It seems they're more interested in hoodwinking customers and pocketing your hard-earned money than in delivering a fair, honest service! Beware - transact with them at your own peril! They've shown their true colors to me, and I won't stand for it! I mistakenly clicked the refund button and the system informed me that this action is irreversible; the refund has been processed and no further reimbursement can be claimed. This experience has been incredibly frustrating, ranking among the most challenging I've faced. In an effort to prevent fellow Koreans from encountering similar issues, I plan to pen a comprehensive article shedding light on the situation.”

Helpful Report

Posted 2 years ago

“I booked the flights for myself and for my daughter to Rhodes, Greece through Kiwi. But because of the wildfires it was a bit dangerous to go there. Unfortunately the flights were provided by Ryanair which wasn't cancelling it's flights to Rhodes. I decided that we're not going to fly there and cancel our booking on kiwi's website. I read the information that they can give a refund if a customer spends more that 20 Euro and cancel the booking 2 days before the departure. I was quite happy about it but when I received an email with information that I'm getting just 10 Euro back it made me very upset and disappointed. Because I spend almost £400 for those tickets! I tried to give a call to Kiwi's customer service but one rude lady on the phone was keeping saying that I can't get that 10 eur by cash... She obviously didn't understand me and my query about getting the full amount or a voucher or postpone the dates. I presume I had to fly to the that island in fire or call them directly without using the website. Very sad that kiwi is not helping in the cases which are not in customer's power to change.”

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Posted 2 years ago

“they offered me a flight that it was not possible to take. I warned them, they refunded me 10€ out of 800€. Their business model is to then be reimbursed much more by the airlines.”

Helpful Report

Posted 2 years ago

“Do NOT use this website to book flights. The new Ryanair policy to ban 3rd party companies that sell flights makes you go through a identity verification process that does not work well on purpose. If you can’t do the verification the only option is to pay to do check in at the airport where your plane departs. This meaning that if you have a tight transit you will never make it. No one will facilitate you help to have access to your online check in and retrieve your boarding pass and Kiwi (or any other 3rd party website) won’t held responsibility for this”

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Posted 2 years ago

“There was no way that I could write this review if I don’t give them 1 star but if I had option to give them negative star I would have done it. NEVER EVER BOOK TICKETS THROUGH KIWI. We lost all our money. One of the connecting flight got cancelled so my husband couldn’t get to his next flight. And had to book the whole new flight with paying double the price. He was stuck in Abu Dhabiairport with no money And kiwi didn’t refund any saying they are not responsible. My husband was coming back from India after his mother passing away, he lost both his parents in short span of time. And since he had to be there in India to take care of them he lost his job. So what ever money was left he booked the tickets through Kiwi. And now we lost all the money around $1700 and had to book new tickets for around $2700 that we borrowed from a friend. Now with his moms passing away and loosing all the money he is in a state of traumatic depression. Thanks for Kiwi for putting my family in this situation. So please if you pay some extra dollars pay that to reliable company not to kiwi. Date of experience: July 15, 2023”

Helpful Report

Posted 2 years ago

“When I was buying tickets, the first option on their website was the Saver Plan, and on that same page they had a note that this plan does not offer ticket cancellation. However, on the same page, they mentioned that all plans are eligible for cancellation 24 hours before the trip, which is quite misleading, and based on that, I chose the Saver Plan, which was a more reasonable price. However, 48 hours later,( 4 weeks before the flight) due to some problems in my travel documents, I asked them to cancel or reschedule my tickets, but they said I would not receive any refund, and if I reschedule, I have to pay again for new tickets. I think they are just waiting to steal your money by playing with the words. Be away from this horrible service.”

Kiwi.com 1 star review on 23rd July 2023

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Posted 2 years ago

“0/5 I used Kiwi.com to book a return flight from Frankfurt to Toronto. The flight failed to be booked despite receiving confirmations. I was stranded at the airport and only received communication from Kiwi.com 7.5 hours after I notified them of the mistake. Kiwi.com continued to make mistakes as they booked accommodation on the incorrect date as I need to stay over night at the airport. Kiwi.com failed in their organisation and communication. I will never use Kiwi.com again and I would recommend those who consider Kiwi.com to not use their services.”

Helpful Report

Posted 2 years ago

“Worst website ever, it's a scam be aware, booked some flights, airline cancelled connecting flight, contracted kiwi, who advised we can't offer a refund and we've cancelled the whole booking.”

Helpful Report

Posted 2 years ago

“my reservation number is 416017162, I canceled the reservation as soon as I made the reservation, but the cancellation was not processed. In addition, I changed the reservation, but the reservation before the change was not refunded. When I called about it, the agent got angry with me and hung up the phone unilaterally.”

Kiwi.com 1 star review on 21st July 2023

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Posted 2 years ago

“Kiwi issued me a fake eticket and fake PNR, got to the gate and it turns out Kiwi took my money and didn't get me a ticket. I had to buy a last minute ticket for twice the original price, the Kiwi agent on the phone said they would reimburse my new ticket. Turns out that was another lie and they just refunded the money they stole from me (for the ticket they didn't get me).”

Helpful Report

Posted 2 years ago

“They are scammers! My mother used kiwi on a flights that were physically impossible to make since there were so many flight changes plus with customs. When we tried to get a return they only gave $11 back and it was almost $2,000 and that’s just not right. We talked to the costumer service people but all they say is sorry and we agreed to it but it didn’t tell us anywhere that we were only going to get $11 back when we went to cancel.”

Helpful Report

Posted 2 years ago

“Kiwi canceled my trip and refused refund. I did not find out until I was calling to make some changes. That is when they tell me that the flights were canceled on their end. They could not provide me with reason or provide who did cancelation. They would not refund and customer service was useless. Over 4 hours, 7 representatives and more than 10 different stories!”

Helpful Report

Posted 2 years ago

“If you want to lose your money and ruin your vacation plans, then contact kiwi.com Step-by-step instructions on how to lose money with kiwi.com Step 1: book tickets through this service Step 2: kiwi.com first confirms the booking, and then cancels and offers other options (2 times more expensive) or a refund Step 3: You agree to a refund, but Qiwi refunds you 20-30 percent less and REFUSES to confirm that the airline refunded exactly this amount. Thus, you are being deceived and covered by the service policy, although by law they are required to confirm the return with documents from the air carrier. The only reason a kiwi.com is needed in this world is simply to find out through this service which carrier flies to your destination and GO to the carrier's website to purchase tickets directly. Believe me, it's 10-15 percent cheaper there. Better yet, check it out for yourself. Lastly, kiwi.com, you do not deserve to be an air carrier aggregator because your schemes are fraudulent and dishonest. I hope this review will help protect other people from you and make this world a better place but without you.”

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Posted 2 years ago

“Before you offer ur product to customer you must be transparent with everything... I lost around 251 rial and disappointed my kids bcos of ur poor and scamming offers...before you offer transit flyt you must. Know the rules of the countrys stop over... Be transparent with ur customers coz we're paying every single service u offered to us... This site is a bunch of SCAMMER NEVER AGAIN.. DONT USED kiwi.com”

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Posted 2 years ago

“im booking 410094542 and canceled ok ,where my money all? scam”

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Posted 2 years ago

“I recently had the opportunity to use this air travel website for booking a flight and, unfortunately, my experience was far from ideal. I felt compelled to write a review to outline some areas where the platform could certainly improve. First and foremost, it's essential to mention that the pricing on the site is not as competitive as one would expect from an online flight booking service. One of the main reasons customers like myself turn to online platforms is to find the best deals. However, after cross-checking with other websites and airlines, it became apparent that their pricing was not the best available. A more significant issue arose around seat reservations. The website gives the impression that reserving a seat is a necessary part of the booking process and incurs an additional fee. It was only after paying the fee that I found out that the seat reservation was optional. This part of the process needs to be more transparent and user-friendly. The option to skip seat reservations should be clearly stated to avoid any unnecessary charges for customers. Finally, when it came to addressing this misunderstanding, I found their customer service unsatisfactory. I attempted to contact them to rectify the situation, but the support I received was far from helpful. They were unable to reverse the charge despite the confusion stemming from the website's layout and information presentation. In conclusion, while the website is functional and easy to navigate, the underlying issues concerning pricing, transparency, and customer support need attention. The site promises a convenient and hassle-free booking experience, but my experience fell short of these expectations. I hope that my feedback will be taken into account for future enhancements of the service.”

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Posted 2 years ago

“Kiwi is an absolute scam the worst experience ever, never even visit their website! They charge extra for everything even checking in! Thy don’t offer any refunds at all, horrible!!!!”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,425 reviews