Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,383 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,383 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 17th April 2025

Vincent

Kiwi.com 1 star review on 16th April 2025

Kiwi.com 5 star review on 1st April 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute crooks and liars. Lie Lie Lie from them and 15 months to reply and tell me my refund will be delayed. Oh really? They cancelled a non-existing connecting flight but you only get back the $554.00 because you could have taken the last flight costing $2,600. Yes, they cancelled only hours before and absolutely no way to find any other flights. Scammers, liers, crooks, incompetent, worthless people at kiwi.”

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Posted 2 years ago

“Despite the airline canceling the flight (which kiwi wasn't aware of before i called) and the need to cancel and rebook the whole flight due to no other option being provided by the original carrier till the next day, kiwi would not refund the full ticket amount. Awful customer service and 4+ months in constant follow-up to get any resolution.”

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Posted 2 years ago

“I wish I had read reviews before using this company. I can just confirm that I also got scammed and robbed of money that the flight company (norwegian) was happy to give back. I wonder what kiwi does with all the money they keep? Customer service is a joke, they speak poorly english so they didnt even understand my question. They didn’t show any intention of helping or to adjust their behaviour to make a better customer experience. Dont use them! Me and my relatives, for sure, will never use them again.”

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Posted 2 years ago

“My carrier anticipated the return flight by 6 hours, destroying my last day of the trip, BUT the carrier offered Kiwi a refund writing to the email address the create for your booking (I know this because the airline confirmed it to me themselves, and other friends who booked the same flight directly with the airline got the refund). Although Kiwi policy says that, in such a case, FOR ALL FARES they will offer you the chance to take the refund or accept the change, THEY NEVER GAVE ME this chance and refused to give my money back. They insisted in treating my request as voluntary cancellation. So do not trust in what is written on their website, they will just rob you.”

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Posted 2 years ago

“scammers do not book”

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Posted 2 years ago

“The worst experience ever! We purchased tickets in June for flights in November (Belgrade-Tenerife-Belgrade), then we had to choose paid alternatives due to airline changes (disputed was return flight). It would be ok, if it was the only change. A month before our flight, we had to choose another unacceptable paid alternative with over 25hours for the flight from Tenerife to Belgrade. At the same time, they had a better offer for new passengers than for us (flights which last about 8hours). Directly, I asked for that different offer and they were professionally avoiding the answer. Somehow, they accepted to allow me to REQUEST other alternative and refused my request, of course. We decided to find solution on our own and I requested a refund from the disputed airline directly. As Kiwi purchased tickets on behalf of us, they received a refund of $140.40 (I have proof of it - airline sent me). When I told them about it, they refused to get my funds back, so the conclusion is that they stole my funds! I have to mention, they were trying to offer me their assisted refund and they didn't offer me a refund with Kiwi credit (I'm whondering, why?!) There are a lot of details that happened during our "communication", but I don't want to go on too long. AVOID THIS SCAMMER PROVIDER! P.s. Take a look on proof of refund by KLM directly. Kiwi knows that and they declined to get my funds back.”

Kiwi.com 1 star review on 7th March 2023

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Posted 2 years ago

“We were failed by Kiwi, who could not arrange for the paid cabin baggage with Ryan Air, after me having to pay double for a ticket, which was booked for the coming month by mistake. My wife and daughter were shamed and named by the miserable Ryan Airline while waiting to check in and had to endure unnecessary stress and pay again. Kiwi offered me a miserable Credit of 30 Euros to be used with Kiwi again. I will never again use Kiwi and will tell everybody to avoid you and Ryan Air in future. Thanks good there are alternatives to them!”

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Posted 2 years ago

“Absolutely pathetic. Never ever book. They take 3-4 months for a refund even if airline makes changes and refunds instantly, and even after taking so much time, they only do partial refunds, after receiving 100% refunds from the airline. I myself spoken to the airline and even sent proofs/screenshots to kiwi showing that airline had refunded fully, but all fell to deaf ears as kiwi is so passionate about scamming customers.”

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Posted 2 years ago

“worst company period schedule changes and no refund help at all”

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Posted 2 years ago

“I bought a ticket Pattaya-Dubai-Tel Aviv-Vilnius. I wasn’t allowed on board on a flight Dubai-Tel Aviv because the layover was too short (Kiwi sold bundles, connected tickets, so I trusted that they know regulations). Long story short, I spent 10hours stuck in Dubai, they sent me to Warsaw instead of Lithuania. I then had to buy a ticket from Warsaw to Vilnius at my own expense. You know what was Kiwi response? You guessed it - we cannot control carriers. :) even though they sell tickets and do not check layover times and regulations for them. Customer support is robotic, mechanic, zero empathy, denied everything, didn’t take any responsibility, left me alone solving my problems trying to return home, stuck in airport. At the end, all I asked was at least to refund money for that extra ticket I had to buy from Warsaw to Vilnius. Nope. Not gonna happen. :) Never again I will use this broker.”

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Posted 2 years ago

“Just money grabbing company. They will only refund full amount (even if you cancel 2 weeks earlier), to Flexible ticket, which means you have to pay $40 extra just to have the ability to get funds back, any funds back. Now they will get refunded for my ticket by the airline, and sell another ticket, and just get my $210 as a gift for the horrible business they run. Stay away from this company! Milica”

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Posted 2 years ago

“Firstly cancellation of my flight from Newcastle to Heathrow, secondly they check in for me with Aegean air but the time of departure was not the right one, They checked for me from Athens to Bristol for 13,35 and easyJet left 12,55 I travel from Newcastle to Rhodes with nightmares, please please don’t book any flight with Kiwi.com”

Kiwi.com 1 star review on 2nd March 2023

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Posted 2 years ago

“Kiwi company they are fraud. They will collect your money with trick. They collected my money No refund Please Nobody should go close that that fraud company If you want to write reviews they will force you to give star before you can proceed. By me giving star it is just the option that will enable you to submit your review. They are fraud company”

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Posted 2 years ago

“The couldn't confirm check in last minute. my flight is tomorrow, and I cannot go, because of their technical issues. when contacted customer service, I got told that 'yeah we cannot do anything about it, you can buy another ticket :)'. AVOID KIWI”

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Posted 2 years ago

“Kiwi are thieves, run a mile, dont give them a penny. Never had such a bad customer experience.”

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Posted 2 years ago

“DO NOT BOOK WITH KIWI COM! My flight was cancelled due to weather in December. Although I purchased flight insurance, they simply cancelled my flight without the option of rebooking me. If I wanted to rebook it was going to cost me $5000! For a 5 hr flight, originally $1000 (xmas prices). The airline confirmed they had sent the refund to Kiwi.com two months ago and kiwi continued to deny they had received it. It is over two months now, and they have since disconnected their phone lines so there's no way of contacting them. I finally got confirmation that the refund is "being processed, but in a different department and there are many factors outside of their control so they are unable to give me a timeframe for when I'll receive the refund" The flight was $1000, I never took the trip and now I'm paying interest on my credit card, while Kiwi scams everyone, withholding their money for as long as possible. The worst company I have ever dealt with, they're corrupt, don't use them!”

Kiwi.com 1 star review on 24th February 2023

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Posted 2 years ago

“This company is a scam.....they take your booking.....send confirmation.....then you get a e-mail flight cancelled....try and get your money back...it cost us $438.68....they refunded only $36??????? forget customer service....they don't exist....don't get scammed...DO NOT USE THEM AND TELL YOUR FRIENDS”

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Posted 2 years ago

“Totally disappointed and dissatisfied. I booked a ticket n try to change, CS told me it's done and I ll get my refund but later after a month when I check with yhem, they keep changing the statement and never got my money. No one EVEN BOTHER TO GET BACK TO ME. ITS CRAZZYYYY”

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Posted 2 years ago

“Awful service after buying tickets. I did book two flights from Madrid to Japan with reference number 304032883 for 1189€. The back flight to Madrid was cancelled without any reason, after that I tried to talk to them to change our cancelled flight for another one with the same company (ITA Arways) one our later, but they didn't offer me any solution. I'm still waiting for my money 4 monts later.”

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Posted 2 years ago

“Kiwi.com just robbed us with $1465 for the trip we tried to rebook. This company is a total scam. They will take every penny you have and they don't care about their customers. PLEASE DO NOT BOOK OR BUY TICKETS WITH KIWI.COM. THEY WILL REAP YOU OFF.”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,383 reviews