Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.96

2.0 Rating 2,098 Reviews

24 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

2.0

Based on 2,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Kiwi.com 1 star review on 15th March 2026

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buna,rapidă ,simplu și ușor”

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Posted 8 months ago

“Korzystam z platformy Kiwi.com i jestem bardzo zadowolona. To świetne narzędzie do wyszukiwania tanich lotów, ciekawych kierunków i korzystnych połączeń, które często trudno znaleźć gdzie indziej. Strona jest przejrzysta, intuicyjna i pozwala szybko upolować naprawdę dobre okazje podróżnicze.”

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Posted 8 months ago

“Ok Was difficult to understand where to check in and how Cause was too many links all the time”

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Posted 8 months ago

“Everything went very well, from booking the flights to do the check .”

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Posted 8 months ago

“Everything worked out perfectly.”

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Posted 8 months ago

“Fast and well!”

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Posted 8 months ago

“Ho acquistato dei biglietti aerei per un volo interno a/r in Thailandia, compagnia air Asia. Acquisto intuitivo, buon prezzo rispetto al compagnia stessa. Nessun problema poi con il check-in . Esperienza positiva.”

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Posted 8 months ago

“Kiwi una manera facil de viajar”

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Posted 8 months ago

“kiwi, best prices🙏”

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Posted 8 months ago

“הייתה חוויה מהממת”

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Posted 8 months ago

“Flair airlines have worst customer service. Will charge you fees at checkin booth. Better book somewhere else.”

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Posted 8 months ago

“My flight was rescheduled by the airline by 7hrs triggering my statutory rights under UK261 Article 8 to a full refund. Kiwi has refused this refund despite me quoting legal chapter and verse and in its response to my claim has repeated and deliberately misstated my legal position, trying to make me agree that my request for refund was voluntary whereas, in law, for a delay of over five hours it must be treated as involuntary. I strongly advise having anything to do with this company”

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Posted 8 months ago

“Always correct. Very nice presentation & schedules.”

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Posted 8 months ago

“I travel a lot and that is the first time i use kiwi.com to book my ticket. I cancelled my roundtrip ticket and asked for a refund they made me wait 3 months just to tell me that they will not refund anything. Dont use this app it is so disappointing and unreliable. Their customer care is below 0 star no humans all Ai”

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Posted 8 months ago

“FRAUD ALERT: Kiwi.com withheld my refund and lied to the bank Wizz Air confirmed they sent my refund to Kiwi, but Kiwi denied it for weeks and tried to block my chargeback by lying to my bank. Only after providing the bank with written proof from the airline did I get my money back. They are unprofessional and dishonest.”

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Posted 8 months ago

“Low prices, communication, variants in cases of cancellation.”

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Posted 8 months ago

“Wszystko w najlepszym porzadku. Jasne komunikaty wszystko czytelne. Dobra organizacja i opis kazdego etapu podroży.”

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Posted 8 months ago

“Es muy práctica sencilla y está vez que tuve un pequeño problema ...me estuvieron ayudante y asesorando todo el tiempo ( con la app de kiwi ) . Yo me encuentro muy bien y sigo con ello”

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Posted 8 months ago

“Very good service and well easy to navigate website”

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Posted 8 months ago

“Excellent”

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Posted 8 months ago

Kiwi.com is rated 2.0 based on 2,098 reviews